||<p>The Department has not issued guidance to consumers on identifying competent builders.
However, the Government has endorsed the TrustMark scheme, which identifies local
traders who have undergone independent checks for both trade competence and good trading
practice. This scheme gives consumers increased confidence and ability to choose registered
businesses including builders who adhere to and maintain high standards.</p><p> </p><p>Further
information is available for consumers on the Citizens Advice website at: <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.citizensadvice.org.uk%2Fconsumer%2Fget-more-help%2Ffind-a-trader-and-check-you-can-trust-them%2F&data=02%7C01%7CDavid.A.Evans%40beis.gov.uk%7C5e108d5ef26c4fe5799d08d6d9e53d9e%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C636935975928961375&sdata=yiYErA%2BneSDju7p8BfPMbMPySqK5tc9zS7ArZpKBZrc%3D&reserved=0"
</p><p>For free information on their rights and how to take a complaint forward, consumers
should contact the Citizens Advice consumer service on 03454 04 05 06 (<a href="http://www.citizensadvice.org.uk/"