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<p>The Government has not made any assessment of introducing a mandatory membership
group for car hire companies.</p><p> </p><p>There is strong consumer protection legislation
in place that protects consumers when dealing with traders, including car hire companies,
namely the Consumer Protection from Unfair Trading Regulations 2008, the Consumer
Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013. In addition, the Competition and Markets Authority has
considered and carried out enforcement action against certain car hire companies for
breaches of consumer protection legislation and has produced guidance for businesses
and consumers. Further information can be found at: <a href="https://www.gov.uk/government/news/cma-leads-europe-wide-action-on-car-hire"
target="_blank">https://www.gov.uk/government/news/cma-leads-europe-wide-action-on-car-hire</a>.</p><p>
</p><p>For further information on their rights, consumers should contact the Citizens
Advice consumer service on 03454 04 05 06 (<a href="http://www.citizensadvice.org.uk/"
target="_blank">www.citizensadvice.org.uk/</a>). The helpline offers free advice to
consumers on their rights and how to take their complaint forward. The helpline will
also refer on complaints to the relevant authority for further enforcement action
where appropriate.</p>
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