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<p>We recognise that despite the hard work of general practice teams, some patients
are still struggling to access care in a timely way. That is why we have published
our Delivery Plan for Recovering Access to Primary Care. The plan has two central
ambitions to improve access both nationally and in Coventry and West Midlands, namely
to tackle the 8am rush and reduce the number of people struggling to contact their
practice, and for patients to know on the day they contact their practice how their
request will be managed.</p><p>We will achieve this by modernising telephone systems
which can help practices to better match their capacity to patient demand, backed
by £240 million in retargeted funding. All practices have now signed up to transition
to new digital systems. The plan will empower patients to do more themselves, cutting
bureaucracy for general practitioners and building capacity to deliver more appointments.
We have invested £1.5 billion and created an additional 50 million general practice
appointments by increasing and diversifying the workforce.</p>
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