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1064412
star this property registered interest false more like this
star this property date less than 2019-02-20more like thismore than 2019-02-20
star this property answering body
Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Inheritance Tax more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer, what estimate his Department has made of (a) the number of beneficiaries of the main residence nil rate band of Inheritance Tax exemption in 2018, (b) where those beneficiaries are located and (c) what is the average income of those beneficiaries was. more like this
star this property tabling member constituency Bootle more like this
star this property tabling member printed
Peter Dowd more like this
star this property uin 223937 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2019-02-25more like thismore than 2019-02-25
unstar this property answer text <p>I refer the Hon. Member to the answer that I gave on <ins class="ministerial">6 March</ins> <del class="ministerial">26 February</del> 2018 to the Hon. Member for Leeds West for the number of beneficiaries of the main residence nil rate band.</p><p> </p><p>Estimates of the location and average income of beneficiaries of the main residence nil rate band in 2018 are not readily available and could only be provided at a disproportionate cost.</p> more like this
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property question first answered
less than 2019-02-25T17:20:11.02Zmore like thismore than 2019-02-25T17:20:11.02Z
star this property question first ministerially corrected
less than 2019-03-19T13:21:59.553Zmore like thismore than 2019-03-19T13:21:59.553Z
unstar this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property previous answer version
104359
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property tabling member
4397
unstar this property label Biography information for Peter Dowd more like this
1089493
star this property registered interest false more like this
star this property date less than 2019-03-15more like thismore than 2019-03-15
star this property answering body
Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Coinage more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer, whether the commemorative 50 pence coin issued to mark the UK's departure from the EU has been minted. more like this
star this property tabling member constituency Croydon North more like this
star this property tabling member printed
Mr Steve Reed more like this
star this property uin 233006 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2019-03-20more like thismore than 2019-03-20
unstar this property answer text <p>Currently, no commemorative coins to mark the UK’s departure from the <del class="ministerial">UK</del> <ins class="ministerial">EU </ins>have been minted. However, as is standard procedure at The Royal Mint, a small number of trial coins have been produced. The production of trial coins does not incur any cost to the taxpayer.<ins class="ministerial"> The commemorative 50 pence coin to mark the UK leaving the European Union will be made available following our departure.</ins></p> more like this
star this property answering member constituency Newark more like this
star this property answering member printed Robert Jenrick more like this
star this property question first answered
less than 2019-03-20T17:00:04.883Zmore like thismore than 2019-03-20T17:00:04.883Z
star this property question first ministerially corrected
less than 2019-03-27T11:27:19.037Zmore like thismore than 2019-03-27T11:27:19.037Z
unstar this property answering member
4320
star this property label Biography information for Robert Jenrick more like this
star this property previous answer version
109098
star this property answering member constituency Newark more like this
star this property answering member printed Robert Jenrick more like this
star this property answering member
4320
star this property label Biography information for Robert Jenrick more like this
star this property tabling member
4268
unstar this property label Biography information for Mr Steve Reed more like this
1092207
star this property registered interest false more like this
star this property date less than 2019-03-20more like thismore than 2019-03-20
star this property answering body
Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Coinage more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer, whether the commemorative 50 pence coin to mark the UK's departure from the EU with the date of 29 March 2019 has been minted. more like this
star this property tabling member constituency Wakefield more like this
star this property tabling member printed
Mary Creagh more like this
star this property uin 234738 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2019-03-25more like thismore than 2019-03-25
unstar this property answer text <p>Currently, no commemorative coins to mark the UK’s departure from the<del class="ministerial"> UK</del> <ins class="ministerial">EU </ins>have been minted. However, as is standard procedure at The Royal Mint, a small number of trial coins have been produced. The production of trial coins does not incur any cost to the taxpayer. <ins class="ministerial">The commemorative 50 pence coin to mark the UK leaving the European Union will be made available following our departure.</ins></p> more like this
star this property answering member constituency Newark more like this
star this property answering member printed Robert Jenrick more like this
star this property question first answered
less than 2019-03-25T08:34:45.937Zmore like thismore than 2019-03-25T08:34:45.937Z
star this property question first ministerially corrected
less than 2019-03-27T11:27:10.063Zmore like thismore than 2019-03-27T11:27:10.063Z
unstar this property answering member
4320
star this property label Biography information for Robert Jenrick more like this
star this property previous answer version
109608
star this property answering member constituency Newark more like this
star this property answering member printed Robert Jenrick more like this
star this property answering member
4320
star this property label Biography information for Robert Jenrick more like this
star this property tabling member
1579
unstar this property label Biography information for Mary Creagh more like this
573995
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix: Standards more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of current tax credit cases that are not being dealt with within the target timescale agreed with Concentrix. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44834 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
unstar this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:43.927Zmore like thismore than 2016-09-12T16:34:43.927Z
star this property question first ministerially corrected
less than 2016-12-02T11:32:10.56Zmore like thisremove minimum value filter
unstar this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property previous answer version
10681
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
unstar this property label Biography information for Louise Haigh more like this
574020
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Error and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs, if he will publish the reports completed at the end of each Measurement Period on key performance indicators and standard performance indicators since that contract commenced. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44655 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
unstar this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:44.05Zmore like thismore than 2016-09-12T16:34:44.05Z
star this property question first ministerially corrected
less than 2016-12-02T11:32:40.203Zmore like thismore than 2016-12-02T11:32:40.203Z
unstar this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property previous answer version
11006
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
unstar this property label Biography information for Louise Haigh more like this
574021
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Error and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs, how many (a) amber green performance failures, (b) amber performance failures, (c) red performance failures and (d) black performance failures have been incurred by the contractor. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44656 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
unstar this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:44.147Zmore like thismore than 2016-09-12T16:34:44.147Z
star this property question first ministerially corrected
less than 2016-12-02T11:34:02.807Zmore like thismore than 2016-12-02T11:34:02.807Z
unstar this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property previous answer version
11007
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
unstar this property label Biography information for Louise Haigh more like this
577442
star this property registered interest false more like this
star this property date less than 2016-09-07more like thismore than 2016-09-07
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Welfare Tax Credits more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 7 September 2016 to Question 44669, how many tax credit (a) awards have been considered and (b) error or fraud cases have been identified and corrected since the beginning of the contract between SYNNEX Concentrix and HM Revenue and Customs. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 45573 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
unstar this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:45.44Zmore like thismore than 2016-09-12T16:34:45.44Z
star this property question first ministerially corrected
less than 2016-12-02T11:32:26.917Zmore like thismore than 2016-12-02T11:32:26.917Z
unstar this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property previous answer version
11020
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
unstar this property label Biography information for Louise Haigh more like this
693149
star this property registered interest false more like this
star this property date less than 2017-02-22more like thismore than 2017-02-22
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Treasury: Procurement more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, how many civil servants of his Department oversee contracts which have been awarded to external providers. more like this
star this property tabling member constituency Hemsworth more like this
star this property tabling member printed
Jon Trickett more like this
star this property uin 65005 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2017-03-02more like thismore than 2017-03-02
unstar this property answer text <p>The number of recorded contract managers is relative to the number of live contracts let across the Department. As at 27 February 2016, there are 8<del class="ministerial">9</del><ins class="ministerial">6</ins> recorded civil servants with responsibility for managing contracts.</p><p> </p> more like this
star this property answering member constituency Brighton, Kemptown more like this
star this property answering member printed Simon Kirby more like this
star this property question first answered
less than 2017-03-02T11:37:23.427Zmore like thismore than 2017-03-02T11:37:23.427Z
star this property question first ministerially corrected
less than 2017-03-21T13:14:34.133Zmore like thismore than 2017-03-21T13:14:34.133Z
unstar this property answering member
3929
star this property label Biography information for Simon Kirby more like this
star this property previous answer version
38017
star this property answering member constituency Brighton, Kemptown more like this
star this property answering member printed Simon Kirby more like this
star this property answering member
3929
star this property label Biography information for Simon Kirby more like this
star this property tabling member
410
unstar this property label Biography information for Jon Trickett more like this
749300
star this property registered interest false more like this
star this property date less than 2017-07-06more like thismore than 2017-07-06
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Office of Tax Simplification: Secondment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, how many secondments there have been from (a) the Office of Tax Simplification to placements outside of Government and (b) from outside Government to the Office of Tax Simplification since July 2012. more like this
star this property tabling member constituency Hemsworth more like this
star this property tabling member printed
Jon Trickett more like this
star this property uin 3399 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2017-07-11more like thismore than 2017-07-11
unstar this property answer text <p>The Office of Tax Simplification (OTS) is an independent Office of the Treasury established on a permanent, statutory basis through the Finance Act 2016. Its objective is to provide independent advice to the Chancellor on simplifying the tax system. In the course of the OTS meeting this objective there have been no secondments from the OTS outside Government and <del class="ministerial">nine</del> <ins class="ministerial">ten </ins> secondments from outside Government to the OTS since 2012. All of these secondments were on a part-time basis. This includes one part-time secondment in the current financial year (2017-18).</p> more like this
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property question first answered
less than 2017-07-11T15:46:53.193Zmore like thismore than 2017-07-11T15:46:53.193Z
star this property question first ministerially corrected
less than 2017-07-14T09:25:00.16Zmore like thismore than 2017-07-14T09:25:00.16Z
unstar this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property previous answer version
3505
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property tabling member
410
unstar this property label Biography information for Jon Trickett more like this
808938
star this property registered interest false more like this
star this property date less than 2017-12-18more like thismore than 2017-12-18
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Electronic Commerce: VAT more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, how many joint and several liability notices HMRC has issued to online marketplaces due to overseas sellers failing to meet UK VAT requirements since September 2016. more like this
star this property tabling member constituency Wythenshawe and Sale East more like this
star this property tabling member printed
Mike Kane more like this
star this property uin 120047 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2017-12-21more like thismore than 2017-12-21
unstar this property answer text <p>Between September 2016 and 30 November 2017, HMRC has issued <ins class="ministerial">862</ins> <del class="ministerial">657</del> notices to online marketplaces. In all cases the online marketplace has removed the non-compliant overseas seller from its platform.</p> more like this
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property question first answered
less than 2017-12-21T14:55:22.34Zmore like thismore than 2017-12-21T14:55:22.34Z
star this property question first ministerially corrected
less than 2018-02-05T10:20:34.91Zmore like thismore than 2018-02-05T10:20:34.91Z
unstar this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property previous answer version
31892
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property tabling member
4316
unstar this property label Biography information for Mike Kane more like this