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<p>The Government introduced the new business rate appeal system Check, Challenge,
Appeal (CCA) in April 2017. Under the old system, many appeals were submitted with
little or no evidence, causing delay, and the lack of evidence meant the VOA couldn’t
separate genuine appeals from speculative ones.</p><p>Under CCA, ratepayers can check
the facts held about their property and view their valuation before deciding whether
to challenge it. If they go on to challenge they must provide the full evidence for
their challenge, giving the VOA the opportunity to address and resolve the issues.
This minimises uncertainty, ensuring businesses reach a resolution quicker, without
the automatic need for an appeal to the independent Valuation Tribunal.</p><p>Official
VOA statistics released on 16 August 2018 show that as of 30 June 2018, most checks
are being resolved within three months and most challenges within six months.</p>
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