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946853
star this property registered interest false more like this
star this property date less than 2018-07-23more like thismore than 2018-07-23
star this property answering body
Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Treasury: Public Bodies more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer, how many contractors employed in (a) the Government Actuary's Department, (b) HM Revenue and Customs,(c) HM Treasury Group, (d) National Savings & Investments, (e) Office for National Statistics, (f) Royal Mint, and (g) Valuation Office Agency are paid £1,000 or more per day. more like this
star this property tabling member constituency Dundee West more like this
star this property tabling member printed
Chris Law more like this
star this property uin 167300 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2018-09-04more like thismore than 2018-09-04
unstar this property answer text <p>HM Revenue and Customs<del class="ministerial"> currently</del> makes use of <del class="ministerial">2</del> <ins class="ministerial">one </ins>contractor<del class="ministerial">s</del> in that category. There are none being employed at the others.</p> more like this
star this property answering member constituency Newark more like this
star this property answering member printed Robert Jenrick more like this
star this property question first answered
less than 2018-09-04T14:09:39.257Zmore like thismore than 2018-09-04T14:09:39.257Z
star this property question first ministerially corrected
less than 2018-09-10T13:27:53.947Zmore like thismore than 2018-09-10T13:27:53.947Z
unstar this property answering member
4320
star this property label Biography information for Robert Jenrick more like this
star this property previous answer version
73089
star this property answering member constituency Newark more like this
star this property answering member printed Robert Jenrick more like this
star this property answering member
4320
star this property label Biography information for Robert Jenrick more like this
star this property tabling member
4403
unstar this property label Biography information for Chris Law more like this
884922
star this property registered interest false more like this
star this property date less than 2018-04-16more like thismore than 2018-04-16
star this property answering body
Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Bank Services: Small Businesses more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, if he will take steps to ensure that banks maintain records for longer than five years in response to possible legal actions on the mis-selling of (a) tailored business loans and (b) other financial products to small businesses. more like this
star this property tabling member constituency City of Chester more like this
star this property tabling member printed
Christian Matheson more like this
star this property uin 135910 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2018-04-23more like thismore than 2018-04-23
unstar this property answer text <p>Oversight of banks’ <ins class="ministerial">record-keeping </ins>processes <ins class="ministerial">for regulated activities, certain related activities, and other ancillary services specifically covered under EU law </ins> <del class="ministerial">and redress schemes regarding the mis-selling of tailored business loans and other financial products to small businesses</del> is the responsibility of the operationally independent Financial Conduct Authority.</p><p><ins class="ministerial">For other activities, such as traditional commercial lending, including Tailored Business Loans, record keeping processes are not subject to FCA requirements and are therefore legal and commercial decisions for banks.</ins></p> more like this
star this property answering member constituency Salisbury more like this
star this property answering member printed John Glen more like this
star this property question first answered
less than 2018-04-23T13:12:12.063Zmore like thismore than 2018-04-23T13:12:12.063Z
star this property question first ministerially corrected
less than 2018-06-15T13:21:14.197Zmore like thismore than 2018-06-15T13:21:14.197Z
unstar this property answering member
4051
star this property label Biography information for John Glen more like this
star this property previous answer version
53154
star this property answering member constituency Salisbury more like this
star this property answering member printed John Glen more like this
star this property answering member
4051
star this property label Biography information for John Glen more like this
star this property tabling member
4408
unstar this property label Biography information for Christian Matheson more like this
988717
star this property registered interest false more like this
star this property date less than 2018-10-16more like thismore than 2018-10-16
star this property answering body
Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name Treasury more like this
star this property hansard heading Children: Day Care more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer, how many parents in Northern Ireland applied for tax free childcare in each of the last three years. more like this
star this property tabling member constituency Upper Bann more like this
star this property tabling member printed
David Simpson more like this
star this property uin 180155 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2018-10-23more like thismore than 2018-10-23
unstar this property answer text <p>The table below provides the number of parents in Northern Ireland who have applied for Tax-Free Childcare (TFC) in each of the last three years. TFC was trialled in 2016 and launched in April 2017.</p><p>We are promoting the scheme across the UK, including a marketing campaign which launched on 10 September 2018, to increase awareness and take-up of Tax-Free Childcare.</p><p> </p><table><tbody><tr><td><p>Years</p></td><td><p>Total Number of Applications</p></td></tr><tr><td><p>2016</p></td><td><p>2</p></td></tr><tr><td><p>2017</p></td><td><p><del class="ministerial">1,039</del> <ins class="ministerial">1,044</ins></p></td></tr><tr><td><p>2018</p></td><td><p><del class="ministerial">2,093</del> <ins class="ministerial">1,301</ins></p></td></tr></tbody></table><p> </p><p> </p><p> </p> more like this
star this property answering member constituency South West Norfolk more like this
star this property answering member printed Elizabeth Truss more like this
star this property question first answered
less than 2018-10-23T14:22:46.413Zmore like thismore than 2018-10-23T14:22:46.413Z
star this property question first ministerially corrected
less than 2018-11-14T13:36:18.477Zmore like thismore than 2018-11-14T13:36:18.477Z
unstar this property answering member
4097
star this property label Biography information for Elizabeth Truss more like this
star this property previous answer version
80216
star this property answering member constituency South West Norfolk more like this
star this property answering member printed Elizabeth Truss more like this
star this property answering member
4097
star this property label Biography information for Elizabeth Truss more like this
star this property tabling member
1597
unstar this property label Biography information for David Simpson more like this
837594
star this property registered interest false more like this
star this property date less than 2018-02-05more like thismore than 2018-02-05
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Sanctions: Democratic Republic of Congo more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, how many (a) individuals, (b) corporations and (c) other entities had assets frozen (i) in the UK, (ii) in the British Overseas Territories and (c) by UK-based institutions as a result of the sanctions applied to the Democratic Republic of Congo in 2017, and what estimate he has made of the value of those assets. more like this
star this property tabling member constituency Bishop Auckland more like this
star this property tabling member printed
Helen Goodman more like this
star this property uin 126713 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2018-02-12more like thismore than 2018-02-12
unstar this property answer text <p>The approximate aggregate value of funds frozen in the UK (under EU Regulation 1183/2005 Democratic Republic of Congo) was £ 580,000<del class="ministerial">,000</del> at the close of business on 30 September 2016. The figures for the 2017 round of UK frozen funds reporting are in the process of being finalised and as such are not currently available. The frozen funds continue to belong to the individuals and entities listed under the Regulation and are not seized or otherwise held by HM Government. The figure is provided on an aggregate basis so as not to indirectly disclose the value of funds held by particular individuals or entities.</p><p> </p><p>British Overseas Territories adopt all Sanctions listings that the UK do, to be in line with international standards. The specific information on the number of people or entities who have assets frozen in the overseas territories lies with the individual territories themselves.</p> more like this
star this property answering member constituency Salisbury more like this
star this property answering member printed John Glen more like this
star this property question first answered
less than 2018-02-12T15:34:32.507Zmore like thismore than 2018-02-12T15:34:32.507Z
star this property question first ministerially corrected
less than 2018-02-15T10:26:38.987Zmore like thismore than 2018-02-15T10:26:38.987Z
unstar this property answering member
4051
star this property label Biography information for John Glen more like this
star this property previous answer version
40880
star this property answering member constituency Salisbury more like this
star this property answering member printed John Glen more like this
star this property answering member
4051
star this property label Biography information for John Glen more like this
star this property tabling member
1484
unstar this property label Biography information for Helen Goodman more like this
837598
star this property registered interest false more like this
star this property date less than 2018-02-05more like thismore than 2018-02-05
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Sanctions more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Chancellor of the Exchequer how many suspected breaches of financial sanctions were reported to the Treasury’s Office of Financial Sanctions Implementation (OFSI) in 2017; what the value was of those breaches; and how many investigations into breaches, by sanctions regime, have (a) been opened and (b) are ongoing since new powers to impose penalties under the Policing and Crime Act entered into force. more like this
star this property tabling member constituency Bishop Auckland more like this
star this property tabling member printed
Helen Goodman more like this
star this property uin 126717 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2018-02-08more like thismore than 2018-02-08
unstar this property answer text <p><del class="ministerial">A total of 118 suspected breach cases were reported to Treasury’s Office of Financial Sanctions Implementation (OFSI) during the calendar year of 2017. The approximate aggregate value of these suspected breaches was £117million. As of April 2017, a total of 84 suspected breaches have been reported to OFSI since OFSI gained the ability to impose monetary penalties under the Policing and Crime Act 2017- I am unable to comment further on ongoing assessments.</del></p><p><ins class="ministerial">A total of 133 suspected breach cases were reported to Treasury’s Office of Financial Sanctions Implementation (OFSI) during the calendar year of 2017. The approximate aggregate value of these suspected breaches as reported to OFSI was £1.4bn. As some of these cases are still under investigation this total may change as further information comes to light.</ins></p><p><ins class="ministerial"> As of April 2017, a total of 103 suspected breaches have been reported to OFSI since OFSI gained the ability to impose monetary penalties under the Policing and Crime Act 2017- I am unable to comment further on ongoing assessments.</ins></p>
star this property answering member constituency Salisbury more like this
star this property answering member printed John Glen more like this
star this property question first answered
less than 2018-02-08T17:31:45.58Zmore like thismore than 2018-02-08T17:31:45.58Z
star this property question first ministerially corrected
less than 2018-02-21T09:59:39.25Zmore like thismore than 2018-02-21T09:59:39.25Z
unstar this property answering member
4051
star this property label Biography information for John Glen more like this
star this property previous answer version
40485
star this property answering member constituency Salisbury more like this
star this property answering member printed John Glen more like this
star this property answering member
4051
star this property label Biography information for John Glen more like this
star this property tabling member
1484
unstar this property label Biography information for Helen Goodman more like this
693149
star this property registered interest false more like this
star this property date less than 2017-02-22more like thismore than 2017-02-22
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Treasury: Procurement more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, how many civil servants of his Department oversee contracts which have been awarded to external providers. more like this
star this property tabling member constituency Hemsworth more like this
star this property tabling member printed
Jon Trickett more like this
star this property uin 65005 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2017-03-02more like thismore than 2017-03-02
unstar this property answer text <p>The number of recorded contract managers is relative to the number of live contracts let across the Department. As at 27 February 2016, there are 8<del class="ministerial">9</del><ins class="ministerial">6</ins> recorded civil servants with responsibility for managing contracts.</p><p> </p> more like this
star this property answering member constituency Brighton, Kemptown more like this
star this property answering member printed Simon Kirby more like this
star this property question first answered
less than 2017-03-02T11:37:23.427Zmore like thismore than 2017-03-02T11:37:23.427Z
star this property question first ministerially corrected
less than 2017-03-21T13:14:34.133Zmore like thismore than 2017-03-21T13:14:34.133Z
unstar this property answering member
3929
star this property label Biography information for Simon Kirby more like this
star this property previous answer version
38017
star this property answering member constituency Brighton, Kemptown more like this
star this property answering member printed Simon Kirby more like this
star this property answering member
3929
star this property label Biography information for Simon Kirby more like this
star this property tabling member
410
unstar this property label Biography information for Jon Trickett more like this
749300
star this property registered interest false more like this
star this property date less than 2017-07-06more like thismore than 2017-07-06
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Office of Tax Simplification: Secondment more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, how many secondments there have been from (a) the Office of Tax Simplification to placements outside of Government and (b) from outside Government to the Office of Tax Simplification since July 2012. more like this
star this property tabling member constituency Hemsworth more like this
star this property tabling member printed
Jon Trickett more like this
star this property uin 3399 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2017-07-11more like thismore than 2017-07-11
unstar this property answer text <p>The Office of Tax Simplification (OTS) is an independent Office of the Treasury established on a permanent, statutory basis through the Finance Act 2016. Its objective is to provide independent advice to the Chancellor on simplifying the tax system. In the course of the OTS meeting this objective there have been no secondments from the OTS outside Government and <del class="ministerial">nine</del> <ins class="ministerial">ten </ins> secondments from outside Government to the OTS since 2012. All of these secondments were on a part-time basis. This includes one part-time secondment in the current financial year (2017-18).</p> more like this
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property question first answered
less than 2017-07-11T15:46:53.193Zmore like thismore than 2017-07-11T15:46:53.193Z
star this property question first ministerially corrected
less than 2017-07-14T09:25:00.16Zmore like thismore than 2017-07-14T09:25:00.16Z
unstar this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property previous answer version
3505
star this property answering member constituency Central Devon more like this
star this property answering member printed Mel Stride more like this
star this property answering member
3935
star this property label Biography information for Mel Stride more like this
star this property tabling member
410
unstar this property label Biography information for Jon Trickett more like this
573995
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix: Standards more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of current tax credit cases that are not being dealt with within the target timescale agreed with Concentrix. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44834 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
unstar this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:43.927Zmore like thismore than 2016-09-12T16:34:43.927Z
star this property question first ministerially corrected
less than 2016-12-02T11:32:10.56Zmore like thismore than 2016-12-02T11:32:10.56Z
unstar this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property previous answer version
10681
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
unstar this property label Biography information for Louise Haigh more like this
573996
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix: Telephone Services more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, what the (a) average and (b) maximum waiting time for telephone calls to be answered by Concentrix has been since the start of his Department's contract with that company. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44829 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
unstar this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:45.147Zmore like thismore than 2016-09-12T16:34:45.147Z
star this property question first ministerially corrected
less than 2016-12-02T11:31:05.067Zmore like thismore than 2016-12-02T11:31:05.067Z
unstar this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property previous answer version
11017
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
unstar this property label Biography information for Louise Haigh more like this
573997
star this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix more like this
star this property house id 1 remove filter
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, whether he plans to exercise Clause B5 of his Department's contract with Concentrix and extend the length of that contract beyond its current expiry date. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44830 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
unstar this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:45.253Zmore like thismore than 2016-09-12T16:34:45.253Z
star this property question first ministerially corrected
less than 2016-12-02T11:31:21.91Zmore like thismore than 2016-12-02T11:31:21.91Z
unstar this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property previous answer version
11018
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
unstar this property label Biography information for Louise Haigh more like this