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417094
star this property registered interest false more like this
star this property date less than 2015-09-07more like thismore than 2015-09-07
star this property answering body
HM Treasury more like this
star this property answering dept id 14 remove filter
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Revenue and Customs: Telephone Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 30 July (HL1654), whether HM Revenue and Customs has target times by which members of the public can reasonably expect to get through on the telephone and speak to an official; and by what percentage extent there has been a change over the past three years in the number of telephone calls from the public seeking information or assistance from that Department. more like this
star this property tabling member printed
Lord Quirk more like this
star this property uin HL2014 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-09-21more like thismore than 2015-09-21
unstar this property answer text <p>As stated in an earlier response (HL897), HM Revenue and Customs (HMRC) publishes its performance data quarterly on the gov.uk website.</p><p> </p><p> </p><p> </p><p>HMRC handles 50 million calls a year from customers. It aims to answer 80 per cent of all calls and accepts that it is not currently delivering on that aspiration. HMRC published a press release on 25 June in which it apologised for the poor service, acknowledged that some customers were struggling to get through on the telephone and outlined a number of initiatives it is putting in place to improve performance.</p><p> </p><p> </p><p> </p> more like this
star this property answering member printed Lord Bridges of Headley more like this
star this property question first answered
remove filter
star this property question first ministerially corrected
less than 2015-09-22T14:57:41.89Zmore like thismore than 2015-09-22T14:57:41.89Z
unstar this property answering member
4535
star this property label Biography information for Lord Bridges of Headley more like this
star this property previous answer version
22479
star this property answering member printed Lord Bridges more like this
star this property answering member 3524
star this property tabling member
3254
unstar this property label Biography information for Lord Quirk more like this