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1081879
star this property registered interest false more like this
star this property date remove maximum value filtermore like thismore than 2019-03-04
star this property answering body
Ministry of Defence more like this
star this property answering dept id 11 remove filter
star this property answering dept short name Defence more like this
star this property answering dept sort name Defence more like this
unstar this property hansard heading Service Complaints Ombudsman more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Defence, what steps he is taking to improve response times within the Service Complaints Ombudsman. more like this
star this property tabling member constituency Caithness, Sutherland and Easter Ross remove filter
star this property tabling member printed
Jamie Stone more like this
star this property uin 228141 remove filter
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-03-07more like thismore than 2019-03-07
star this property answer text <p>The office of the Service Complaints Ombudsman for the Armed Forces currently has around 140 unallocated applications for investigation for matters of Maladministration and Substance (the oldest case dates back to January 2018). Applications relating to the review of an admissibility decision and undue delay investigations are being considered within target timescales.</p><p> </p><p>The Ombudsman has been open and transparent about the backlog of casework and is doing everything possible to reduce it. Most notably, work is ongoing to recruit staff to fill investigator vacancies. Further work is being undertaken to determine the correct level of resource required to not only reduce the backlog but to establish an organisation that can sustain future demand. As well as an external review of processes, to identify where efficiencies may be introduced, a peer review is planned by representatives from external Ombudsman organisations in order to benefit from their experiences.</p><p> </p><p>The Ombudsman has made it clear that the quality of investigations undertaken by her office must not suffer as a result of initiatives to reduce the backlog. Applicants are being updated regularly on their case and kept informed of likely timescales.</p>
star this property answering member constituency Bournemouth East more like this
star this property answering member printed Mr Tobias Ellwood more like this
star this property question first answered
less than 2019-03-07T15:31:08.247Zmore like thismore than 2019-03-07T15:31:08.247Z
star this property answering member
1487
star this property label Biography information for Mr Tobias Ellwood more like this
unstar this property tabling member
4612
unstar this property label Biography information for Jamie Stone more like this