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<p>Service transformation is one of the Department for Work and Pensions’ strategic
objectives. Accountability is shared between the Director General for Digital and
the Director General for Service Excellence. It is coordinated through the Service
Transformation Board which provides governance for service improvements as well as
the strategic approach to the digitalisation of the Department’s services. The work
is championed across the Department, including via Transformation Portfolio Managers
and Digital product owners.</p><p> </p>
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