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100186
unstar this property registered interest false more like this
star this property date less than 2014-10-21more like thismore than 2014-10-21
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Patients: Safety more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, whether missed or inadequate hydrocortisone administration is included in the NHS list of Never Events. more like this
star this property tabling member constituency Oxford East more like this
star this property tabling member printed
Mr Andrew Smith more like this
star this property uin 211233 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2014-10-28more like thismore than 2014-10-28
star this property answer text <p>Missed or inadequate hydrocortisone administration is not currently included in the list of ‘never events’.</p><p> </p><p> </p><p> </p><p>We can confirm that the current list of Never Events is under review and there is a consultation underway which opened online on the 6 October 2014 and closes on 31 October 2014.</p><p> </p> more like this
star this property answering member constituency Mid Norfolk more like this
star this property answering member printed George Freeman more like this
star this property question first answered
less than 2014-10-28T15:28:25.797Zmore like thismore than 2014-10-28T15:28:25.797Z
star this property question first ministerially corrected
less than 2014-10-28T16:30:53.2329022Zmore like thismore than 2014-10-28T16:30:53.2329022Z
star this property answering member
4020
unstar this property label Biography information for George Freeman more like this
star this property previous answer version
24770
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
95
star this property label Biography information for Mr Andrew Smith more like this
167080
unstar this property registered interest false more like this
star this property date less than 2014-12-01more like thismore than 2014-12-01
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Sickle Cell Diseases more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, how much the NHS spends on sickle cell anaemia; and what proportion this is of the total NHS budget. more like this
star this property tabling member constituency Wolverhampton South East more like this
star this property tabling member printed
Mr Pat McFadden more like this
star this property uin 216527 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2014-12-08more like thismore than 2014-12-08
star this property answer text <p>There are an estimated 250,000 people with <ins class="ministerial">the</ins> sickle cell <ins class="ministerial">trait</ins> <del class="ministerial">anaemia</del> in the United Kingdom. The Department has made no estimation of the annual cost of treating sickle cell anaemia in the National Health Service nor does it hold information on the total NHS spend on sickle cell anaemia.</p><p> </p><p> </p><p> </p><p>The Department does hold estimated costs for admitted patient care episodes as reported by Healthcare Resource Groups. In 2013-14 the total estimated figure for sickle anaemia was £23.8 million; in 2012-13 it was £21.9 million. This figure does not include other costs such as primary and social care.</p><p> </p> more like this
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2014-12-08T15:12:22.95Zmore like thismore than 2014-12-08T15:12:22.95Z
star this property question first ministerially corrected
less than 2014-12-10T16:29:44.707Zmore like thismore than 2014-12-10T16:29:44.707Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
32239
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
1587
star this property label Biography information for Mr Pat McFadden more like this
167082
unstar this property registered interest false more like this
star this property date less than 2014-12-01more like thismore than 2014-12-01
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Sickle Cell Diseases more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what estimate he has made of the annual cost to the NHS of treating sickle cell anaemia. more like this
star this property tabling member constituency Wolverhampton South East more like this
star this property tabling member printed
Mr Pat McFadden more like this
star this property uin 216529 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2014-12-08more like thismore than 2014-12-08
star this property answer text <p>There are an estimated 250,000 people with <ins class="ministerial">the</ins> sickle cell <ins class="ministerial">trait</ins> <del class="ministerial">anaemia</del> in the United Kingdom. The Department has made no estimation of the annual cost of treating sickle cell anaemia in the National Health Service nor does it hold information on the total NHS spend on sickle cell anaemia.</p><p> </p><p> </p><p> </p><p>The Department does hold estimated costs for admitted patient care episodes as reported by Healthcare Resource Groups. In 2013-14 the total estimated figure for sickle anaemia was £23.8 million; in 2012-13 it was £21.9 million. This figure does not include other costs such as primary and social care.</p><p> </p> more like this
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2014-12-08T15:12:22.81Zmore like thismore than 2014-12-08T15:12:22.81Z
star this property question first ministerially corrected
less than 2014-12-10T16:29:44.707Zmore like thismore than 2014-12-10T16:29:44.707Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
32239
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
1587
star this property label Biography information for Mr Pat McFadden more like this
168663
unstar this property registered interest false more like this
star this property date less than 2014-12-08more like thismore than 2014-12-08
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Abortion more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, how many women were referred onwards to other care pathways after it was determined that they were being coerced into seeking an abortion in the last year for which records are available. more like this
star this property tabling member constituency Calder Valley more like this
star this property tabling member printed
Craig Whittaker more like this
star this property uin 217763 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2014-12-15more like thismore than 2014-12-15
star this property answer text <p>The Department does <ins class="ministerial">not </ins>hold this information.</p><p> </p><p> </p><p> </p><p>We take the issue of coercion seriously and staff working in abortion clinics are experienced and highly skilled in discussing sensitive issues with women and identifying whether there is any coercion or other risks to the woman.</p><p> </p><p> </p><p> </p><p>Women who present for an abortion will always have the opportunity to speak to a health professional on their own at some point during the consultation. Pathways should be in place to refer women to specialised services if coercion is identified.</p><p> </p> more like this
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2014-12-15T16:55:05.737Zmore like thismore than 2014-12-15T16:55:05.737Z
star this property question first ministerially corrected
less than 2014-12-15T17:10:17.49Zmore like thismore than 2014-12-15T17:10:17.49Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
33588
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
3940
star this property label Biography information for Craig Whittaker more like this
168664
unstar this property registered interest false more like this
star this property date less than 2014-12-08more like thismore than 2014-12-08
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Abortion more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, how many abortions were refused on the grounds on coercion in the last year for which records are available. more like this
star this property tabling member constituency Fylde more like this
star this property tabling member printed
Mark Menzies more like this
star this property uin 217766 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2014-12-15more like thismore than 2014-12-15
star this property answer text <p>The Department does <ins class="ministerial">not </ins>hold this information.</p><p> </p><p> </p><p> </p><p>We take the issue of coercion seriously and staff working in abortion clinics are experienced and highly skilled in discussing sensitive issues with women and identifying whether there is any coercion or other risks to the woman.</p><p> </p><p> </p><p> </p><p>Women who present for an abortion will always have the opportunity to speak to a health professional on their own at some point during the consultation. Pathways should be in place to refer women to specialised services if coercion is identified.</p><p> </p> more like this
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2014-12-15T16:55:05.737Zmore like thismore than 2014-12-15T16:55:05.737Z
star this property question first ministerially corrected
less than 2014-12-15T17:10:17.49Zmore like thismore than 2014-12-15T17:10:17.49Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
33589
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
3998
star this property label Biography information for Mark Menzies more like this
175097
unstar this property registered interest false more like this
star this property date less than 2015-01-21more like thismore than 2015-01-21
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Hospital Beds: North West more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, how many delayed discharges there were from (a) St Helens and Knowsley Hospitals Trust and (b) Warrington and Halton Hospitals NHS Foundation Trust in each month since January 2014. more like this
star this property tabling member constituency Halton more like this
star this property tabling member printed
Derek Twigg more like this
star this property uin 221512 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-01-26more like thismore than 2015-01-26
star this property answer text <p>Information is not available in the format requested. The data that is available is shown in the following tables.</p><p> </p><p> </p><p> </p><p>Table 1: St Helens and Knowsley Hospitals NHS Trust</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Patients</p></td><td><p>Days</p></td><td> </td></tr><tr><td><p>January 2014</p></td><td><p>8</p></td><td><p>282</p></td><td> </td></tr><tr><td><p>February 2014</p></td><td><p>5</p></td><td><p>233</p></td><td> </td></tr><tr><td><p>March 2014</p></td><td><p>5</p></td><td><p>253</p></td><td> </td></tr><tr><td><p>April 2014</p></td><td><p>3</p></td><td><p>186</p></td><td> </td></tr><tr><td><p>May 2014</p></td><td><p>7</p></td><td><p>188</p></td><td> </td></tr><tr><td><p>June 2014</p></td><td><p>7</p></td><td><p>158</p></td><td> </td></tr><tr><td><p>July 2014</p></td><td><p>4</p></td><td><p>227</p></td><td> </td></tr><tr><td><p>August 2014</p></td><td><p>4</p></td><td><p>155</p></td><td> </td></tr><tr><td><p>September 2014</p></td><td><p>3</p></td><td><p>166</p></td><td> </td></tr><tr><td><p>October 2014</p></td><td><p>5</p></td><td><p>186</p></td><td> </td></tr><tr><td><p>November 2014</p></td><td><p>3</p></td><td><p>143</p></td><td> </td></tr><tr><td><p>December 2014</p></td><td><p>3</p></td><td><p>149</p></td><td> </td></tr><tr><td> </td><td colspan="3"> </td></tr></tbody></table><p> </p><p><em>Source</em>: NHS England</p><p> </p><p> </p><p> </p><p><em>Notes:</em></p><p> </p><ol start="1" type="1"><li>Patients: The number of patients whose transfer is delayed at midnight on the last Thursday of the month.</li><li>Days: The number of days delayed within the month for all patients delayed throughout the month.</li></ol><p> </p><p> </p><p> </p><p> </p><p> </p><p>Table 2: Warrington and Halton Hospitals NHS Foundation Trust</p><p> </p><table><tbody><tr><td colspan="3"> </td></tr><tr><td><p>Month</p></td><td><p>Patients</p></td><td><p>Days</p></td></tr><tr><td><p>January 2014</p></td><td><p>20</p></td><td><p>407</p></td></tr><tr><td><p>February 2014</p></td><td><p>19</p></td><td><p>591</p></td></tr><tr><td><p>March 2014</p></td><td><p>16</p></td><td><p>535</p></td></tr><tr><td><p>April 2014</p></td><td><p>26</p></td><td><p>513</p></td></tr><tr><td><p>May 2014</p></td><td><p>24</p></td><td><p>548</p></td></tr><tr><td><p>June 2014</p></td><td><p>14</p></td><td><p>537</p></td></tr><tr><td><p>July 2014</p></td><td><p>20</p></td><td><p>688</p></td></tr><tr><td><p>August 2014</p></td><td><p>26</p></td><td><p>880</p></td></tr><tr><td><p>September 2014</p></td><td><p>24</p></td><td><p>576</p></td></tr><tr><td><p>October 2014</p></td><td><p>20</p></td><td><p>458</p></td></tr><tr><td><p>November 2014</p></td><td><p>9</p></td><td><p>425</p></td></tr><tr><td><p>December 2014</p></td><td><p>11</p></td><td><p>222</p></td></tr><tr><td> </td><td colspan="2"> </td></tr></tbody></table><p> </p><p><em>Source</em>: NHS England</p><p> </p><p> </p><p> </p><p><em>Notes:</em></p><p> </p><ol start="1" type="1"><li>Patients: The number of patients whose transfer is delayed at midnight on the last Thursday of the month.</li><li>Days: The number of days delayed within the month for all patients delayed throughout the month.</li></ol><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>
star this property answering member constituency North Norfolk more like this
star this property answering member printed Norman Lamb more like this
star this property question first answered
less than 2015-01-26T16:57:42.05Zmore like thismore than 2015-01-26T16:57:42.05Z
star this property question first ministerially corrected
less than 2015-01-26T17:14:04.787Zmore like thismore than 2015-01-26T17:14:04.787Z
star this property answering member
1439
unstar this property label Biography information for Norman Lamb more like this
star this property previous answer version
41239
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
429
star this property label Biography information for Derek Twigg more like this
176781
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Health Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, whether joint committees of NHS England and clinical commissioning groups are permitted to deviate from national service specifications for specialised services. more like this
star this property tabling member constituency Walsall South more like this
star this property tabling member printed
Valerie Vaz more like this
star this property uin 222695 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-02-03more like thismore than 2015-02-03
star this property answer text <p>NHS England is the accountable commissioner and budget holder for all specialised services as set out in The National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012, with the Manual for prescribed specialised services providing further detail.</p><p> </p><p> </p><p> </p><p>NHS England has achieved significant progress in developing a set of nationally consistent service standards and commissioning policies, which ensure equity of access to high quality services across the board. Those standards and policies will continue to apply for those specialised services which are to be collaboratively commissioned by NHS England and clinical commissioning groups.</p><p> </p><p> </p><p> </p><p>NHS England is currently in the process of agreeing the guidance on the collaborative commissioning arrangements which will be in place from 1 April 2015.</p><p> </p><p> </p><p> </p><p>NHS England has clarified that where there are collaboratively commissioned services, NHS England will retain the full financial risk for these services for 2015/16. NHS England has advised us that there will be further work conducted over the next year to advise on the range of specialised services for which NHS England should remain the accountable commissioner and budget holder for 2016/17 and future years.</p><p> </p><p> </p><p> </p><p>Copies of The National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012 and the Manual for prescribed specialised services are attached.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property attachment
1
star this property file name nhs-england-and-ccg-regulations.pdf more like this
star this property title Regulations NHS Commissioning Board & CCGs more like this
2
star this property file name pss-manual.pdf more like this
star this property title Manual prescribed specialised services more like this
star this property question first answered
less than 2015-02-03T15:09:14.61Zmore like thismore than 2015-02-03T15:09:14.61Z
star this property question first ministerially corrected
less than 2015-02-03T15:20:37.267Zmore like thismore than 2015-02-03T15:20:37.267Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
42619
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4076
star this property label Biography information for Valerie Vaz more like this
176783
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Health Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, when NHS England will publish details of the co-commissioning of specialised services. more like this
star this property tabling member constituency Walsall South more like this
star this property tabling member printed
Valerie Vaz more like this
star this property uin 222693 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-02-03more like thismore than 2015-02-03
star this property answer text <p>NHS England is the accountable commissioner and budget holder for all specialised services as set out in The National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012, with the Manual for prescribed specialised services providing further detail.</p><p> </p><p> </p><p> </p><p>NHS England has achieved significant progress in developing a set of nationally consistent service standards and commissioning policies, which ensure equity of access to high quality services across the board. Those standards and policies will continue to apply for those specialised services which are to be collaboratively commissioned by NHS England and clinical commissioning groups.</p><p> </p><p> </p><p> </p><p>NHS England is currently in the process of agreeing the guidance on the collaborative commissioning arrangements which will be in place from 1 April 2015.</p><p> </p><p> </p><p> </p><p>NHS England has clarified that where there are collaboratively commissioned services, NHS England will retain the full financial risk for these services for 2015/16. NHS England has advised us that there will be further work conducted over the next year to advise on the range of specialised services for which NHS England should remain the accountable commissioner and budget holder for 2016/17 and future years.</p><p> </p><p> </p><p> </p><p>Copies of The National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012 and the Manual for prescribed specialised services are attached.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property attachment
1
star this property file name nhs-england-and-ccg-regulations.pdf more like this
star this property title Regulations NHS Commissioning Board & CCGs more like this
2
star this property file name pss-manual.pdf more like this
star this property title Manual prescribed specialised services more like this
star this property question first answered
less than 2015-02-03T15:09:14.753Zmore like thismore than 2015-02-03T15:09:14.753Z
star this property question first ministerially corrected
less than 2015-02-03T15:21:10.413Zmore like thismore than 2015-02-03T15:21:10.413Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
42620
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4076
star this property label Biography information for Valerie Vaz more like this
176784
unstar this property registered interest false more like this
star this property date less than 2015-01-29more like thismore than 2015-01-29
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Health Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, whether NHS England will remain the sole budget-holder and accountable commissioner for all specialised services. more like this
star this property tabling member constituency Walsall South more like this
star this property tabling member printed
Valerie Vaz more like this
star this property uin 222694 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-02-03more like thismore than 2015-02-03
star this property answer text <p>NHS England is the accountable commissioner and budget holder for all specialised services as set out in The National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012, with the Manual for prescribed specialised services providing further detail.</p><p> </p><p> </p><p> </p><p>NHS England has achieved significant progress in developing a set of nationally consistent service standards and commissioning policies, which ensure equity of access to high quality services across the board. Those standards and policies will continue to apply for those specialised services which are to be collaboratively commissioned by NHS England and clinical commissioning groups.</p><p> </p><p> </p><p> </p><p>NHS England is currently in the process of agreeing the guidance on the collaborative commissioning arrangements which will be in place from 1 April 2015.</p><p> </p><p> </p><p> </p><p>NHS England has clarified that where there are collaboratively commissioned services, NHS England will retain the full financial risk for these services for 2015/16. NHS England has advised us that there will be further work conducted over the next year to advise on the range of specialised services for which NHS England should remain the accountable commissioner and budget holder for 2016/17 and future years.</p><p> </p><p> </p><p> </p><p>Copies of The National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012 and the Manual for prescribed specialised services are attached.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property attachment
1
star this property file name nhs-england-and-ccg-regulations.pdf more like this
star this property title Regulations NHS Commissioning Board & CCGs more like this
2
star this property file name pss-manual.pdf more like this
star this property title Manual prescribed specialised services more like this
star this property question first answered
less than 2015-02-03T15:09:14.863Zmore like thismore than 2015-02-03T15:09:14.863Z
star this property question first ministerially corrected
less than 2015-02-03T15:23:29.62Zmore like thismore than 2015-02-03T15:23:29.62Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
42621
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4076
star this property label Biography information for Valerie Vaz more like this
178160
unstar this property registered interest false more like this
star this property date less than 2015-02-05more like thismore than 2015-02-05
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Heart Diseases more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, how many admissions to hospital with a (a) primary and (b) secondary diagnosis of coronary heart disease per head of population there were in (i) each clinical commissioning group and its predecessor organisation and (ii) England in each of the last 10 years. more like this
star this property tabling member constituency Sutton and Cheam more like this
star this property tabling member printed
Paul Burstow more like this
star this property uin 223598 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-02-12more like thismore than 2015-02-12
star this property answer text <p>The following tables show the number of admissions to hospital with a primary and secondary diagnosis of coronary heart disease by primary care trust of treatment for the years 2004/05 to 2012/13; by clinical commissioning group of treatment for 2013/14 and for England as a whole.</p><p> </p> more like this
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2015-02-12T15:52:16.67Zmore like thismore than 2015-02-12T15:52:16.67Z
star this property question first ministerially corrected
less than 2015-02-12T16:09:16.33Zmore like thismore than 2015-02-12T16:09:16.33Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property attachment
1
star this property file name Hospital Admissions data.xlsx more like this
star this property title No. of adnissions - CHD more like this
star this property previous answer version
45133
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
204
star this property label Biography information for Paul Burstow more like this
416385
unstar this property registered interest false more like this
star this property date less than 2015-09-04more like thismore than 2015-09-04
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Accident and Emergency Departments more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, by what indicators he plans to use to assess the improvement of Trusts receiving support from the Emergency Care Improvement Programme. more like this
star this property tabling member constituency Copeland more like this
star this property tabling member printed
Mr Jamie Reed more like this
star this property uin 8995 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-09-14more like thismore than 2015-09-14
star this property answer text <p><del class="ministerial">Public Health England has developed a campaign to raise awareness of the symptom of breathlessness which ran as a local pilot in Oldham and Rochdale from 24 February – 23 March 2014 and as a regional pilot in the East of England 2 February – 1 March 2015.</del></p><p> </p><p> </p><p> </p><p><del class="ministerial">The Breathlessness campaign aims to encourage those with inappropriate breathlessness (breathlessness that is disproportionate to the level of activity undertaken i.e. at rest or on minimal exertion) to go and see their general practitioner (GP). It is primarily aimed at earlier diagnosis of heart and lung disease, including chronic obstructive pulmonary disease, with scope to reduce premature mortality and to improve the quality of life of those living with these conditions. The key message of the campaign is “If you get out of breath doing things that you used to be able to do, see your GP. Getting out of breath could be a sign of heart or lung disease. Finding it early makes it more treatable, so don’t ignore it, tell your doctor”.</del></p><p> </p><p> </p><p> </p><p><del class="ministerial">Evaluation of the regional pilot is still underway, although early findings from follow-up in-depth interviews with a sample of local GPs and pharmacists and pre and post awareness tracking research among the public, are positive.</del></p><p> </p><p> </p><p><ins class="ministerial"> <p> </p><p><ins class="ministerial">The Emergency Care Improvement Programme (ECIP) is a clinically led programme that will offer practical help and support to the 27 urgent and emergency care systems across England that are under the most pressure. </ins></p><p> </p><p><ins class="ministerial"> </ins></p><p> </p><p><ins class="ministerial">The progress of trusts taking part in ECIP will be measured by monitoring improvements in their accident and emergency (A&amp;E) four hour waiting time standard, along with patient outcome and experience indicators. The urgent and emergency care systems taking part in this programme were selected based on performance against the A&amp;E four hour standard in 2014/15 and Q1 of 2015/16 alongside discussions with regional teams from NHS England, Monitor and the Trust Development Authority.</ins></p><p><ins class="ministerial"> </ins></p></ins></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2015-09-14T15:55:26.347Zmore like thismore than 2015-09-14T15:55:26.347Z
star this property question first ministerially corrected
less than 2015-09-14T17:19:34.877Zmore like thismore than 2015-09-14T17:19:34.877Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
21204
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
1503
star this property label Biography information for Mr Jamie Reed more like this
420822
unstar this property registered interest false more like this
star this property date less than 2015-09-17more like thismore than 2015-09-17
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Department of Health: Legal Costs more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, what proportion of his Department's budget is spent on legal fees and damages. more like this
star this property tabling member constituency Warrington South more like this
star this property tabling member printed
David Mowat more like this
star this property uin 901477 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2015-10-13more like thismore than 2015-10-13
star this property answer text <p>The Departmental Group spend on legal fees is captured in the Annual Report and Accounts for 2014-15. The Departmental Group spend on legal fees is separately identified under Legal Fees in Other Administration Costs,<del class="ministerial"> £61,159k</del> <ins class="ministerial">£61.159 million </ins>and Programme Costs <del class="ministerial">£128,642k,</del> <ins class="ministerial">£128,642 million </ins>totalling <del class="ministerial">£189,801k.</del><ins class="ministerial">£189,801 million.</ins></p><p>The majority of the Core Department’s spend on legal fees is captured as part of ‘Other’ spend under ‘Other Administration Costs’, ‘Programme Costs’ and in “Consultancy services”. The Annual Report and Accounts is available at:</p><p><a href="https://www.gov.uk/government/publications/department-of-health-annual-report-and-accounts-2014-to-2015" target="_blank">https://www.gov.uk/government/publications/department-of-health-annual-report-and-accounts-2014-to-2015</a></p><p>It is intended that from the 2015-16 financial year, spend on legal fees for the core Department will be discussed separately in the accounts.</p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2015-10-13T16:48:38.747Zmore like thismore than 2015-10-13T16:48:38.747Z
star this property question first ministerially corrected
less than 2015-10-14T14:55:18.47Zmore like thismore than 2015-10-14T14:55:18.47Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
23237
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4080
star this property label Biography information for David Mowat more like this
448320
unstar this property registered interest false more like this
star this property date less than 2016-01-27more like thismore than 2016-01-27
star this property answering body
Department of Health more like this
star this property answering dept id 17 more like this
star this property answering dept short name Health more like this
star this property answering dept sort name Health more like this
star this property hansard heading Irritable Bowel Syndrome more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health, how many people of each age group and gender were diagnosed with irritable bowel syndrome in each of the last five years. more like this
star this property tabling member constituency Strangford more like this
star this property tabling member printed
Jim Shannon more like this
star this property uin 24429 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-02-04more like thismore than 2016-02-04
star this property answer text <p>Data relating to the total number of people diagnosed with irritable bowel syndrome <ins class="ministerial">(IBS)</ins><del class="ministerial">(IBD)</del> in each of the last five years is not collected.</p><p> </p><p><del class="ministerial">The two main forms of IBD are Crohn’s disease and ulcerative colitis. Ulcerative colitis only affects the large intestine whereas Crohn's disease affects the whole of the digestive system.</del></p><p> </p><p>The National Institute for Health and Care Excellence guidance indicates that <ins class="ministerial">IBS prevalence in the general population is estimated to be between 10% and 20%. Recent trends indicate that there is also a significant prevalence of IBS in older people.</ins> <del class="ministerial">ulcerative colitis has an incidence in the United Kingdom of approximately 10 per 100,000 people annually, and a prevalence of approximately 240 per 100,000. This amounts to around 146,000 people in the UK with a diagnosis of ulcerative colitis. In addition to this, there are currently at least 115,000 people in the UK with Crohn's disease.</del></p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-02-04T16:53:22.817Zmore like thismore than 2016-02-04T16:53:22.817Z
star this property question first ministerially corrected
less than 2016-02-08T14:58:49.237Zmore like thismore than 2016-02-08T14:58:49.237Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
43583
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4131
star this property label Biography information for Jim Shannon more like this
573995
unstar this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix: Standards more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of current tax credit cases that are not being dealt with within the target timescale agreed with Concentrix. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44834 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
star this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:43.927Zmore like thismore than 2016-09-12T16:34:43.927Z
star this property question first ministerially corrected
less than 2016-12-02T11:32:10.56Zmore like thismore than 2016-12-02T11:32:10.56Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
10681
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
star this property label Biography information for Louise Haigh more like this
573996
unstar this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, what the (a) average and (b) maximum waiting time for telephone calls to be answered by Concentrix has been since the start of his Department's contract with that company. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44829 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
star this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:45.147Zmore like thismore than 2016-09-12T16:34:45.147Z
star this property question first ministerially corrected
less than 2016-12-02T11:31:05.067Zmore like thismore than 2016-12-02T11:31:05.067Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
11017
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
star this property label Biography information for Louise Haigh more like this
573997
unstar this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, whether he plans to exercise Clause B5 of his Department's contract with Concentrix and extend the length of that contract beyond its current expiry date. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44830 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
star this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:45.253Zmore like thismore than 2016-09-12T16:34:45.253Z
star this property question first ministerially corrected
less than 2016-12-02T11:31:21.91Zmore like thismore than 2016-12-02T11:31:21.91Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
11018
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
star this property label Biography information for Louise Haigh more like this
573998
unstar this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Errors and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs, how many mandatory appeals have been received from recipients relating to decisions by the contractor in each financial year since the commencement of that contract. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44815 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
star this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:44.957Zmore like thismore than 2016-09-12T16:34:44.957Z
star this property question first ministerially corrected
less than 2016-12-02T11:28:51.817Zmore like thismore than 2016-12-02T11:28:51.817Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
11015
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
star this property label Biography information for Louise Haigh more like this
573999
unstar this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Error and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs, what estimate he has made of the total savings in annual managed expenditure in each financial year since the commencement of that contract. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44816 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
star this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p> </p><p>HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.</p><p> </p><p>For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.</p><p> </p>
star this property answering member constituency Battersea more like this
star this property answering member printed Jane Ellison more like this
star this property question first answered
less than 2016-09-12T16:34:45.05Zmore like thismore than 2016-09-12T16:34:45.05Z
star this property question first ministerially corrected
less than 2016-12-02T11:30:49.473Zmore like thismore than 2016-12-02T11:30:49.473Z
star this property answering member
3918
unstar this property label Biography information for Jane Ellison more like this
star this property previous answer version
11016
star this property answering member constituency Battersea remove filter
star this property answering member printed Jane Ellison more like this
star this property answering member
3918
star this property label Biography information for Jane Ellison more like this
star this property tabling member
4473
star this property label Biography information for Louise Haigh more like this
574000
unstar this property registered interest false more like this
star this property date less than 2016-09-02more like thismore than 2016-09-02
star this property answering body
HM Treasury more like this
star this property answering dept id 14 more like this
star this property answering dept short name Treasury more like this
star this property answering dept sort name CaTreasury more like this
star this property hansard heading Concentrix more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask Mr Chancellor of the Exchequer, with reference to the HM Revenue and Customs Benefits and Credits, Errors and Fraud Adding Capacity 444 contract between SYNNEX-Concentrix UK Limited and HM Revenue and Customs (HMRC), if he will publish the guidance and procedures for communication between HMRC and Concentrix. more like this
star this property tabling member constituency Sheffield, Heeley more like this
star this property tabling member printed
Louise Haigh more like this
star this property uin 44814 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2016-09-12more like thismore than 2016-09-12
star this property answer text <p>HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.</p><p> </p><p>Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended</p><p> </p><p>The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.</p><p> </p><p>SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.</p><p> </p><p>Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.</p><p> </p><p>Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.</p><p> </p><p>Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.</p><p> </p><p>These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.</p><p>There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.</p><p> </p><table><tbody><tr><td><p><strong>Appeals</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">0</del><ins class="ministerial">3</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">365</del><ins class="ministerial">383</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">167</del><ins class="ministerial">169</ins></p></td></tr><tr><td><p><strong>Mandatory Reconsiderations</strong></p></td><td><p><strong>Number Received</strong></p></td></tr><tr><td><p>2014/15</p></td><td><p><del class="ministerial">436</del><ins class="ministerial">76</ins></p></td></tr><tr><td><p>2015/16</p></td><td><p><del class="ministerial">2042</del><ins class="ministerial">7904</ins></p></td></tr><tr><td><p>2016/17 to <del class="ministerial">mid-</del><ins class="ministerial">31</ins>August 16</p></td><td><p><del class="ministerial">7989</del><ins class="ministerial">3495</ins></p></td></tr></tbody></table><p> </p><p>The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.</p><p> </p><p>Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.</p><p> </p><p>The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.</p><p> </p><p>However, if a claimant believes that an incorrect decision<del class="ministerial">s</del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.</p><p> </p><p>Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.</p><p>