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47716

	registered interest
	date	08/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether his Department has tested (a) assessment providers' and (b) departmental plans for dealing with backlogs and high numbers of assessments.
	tabling member constituency	Vale of Clwyd
	tabling member printed	Chris Ruane
	uin	195878
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p /> <p /> <p>The Department does not have a target for completion of Personal Independence Payment (PIP) claims whilst processes are bedding in. Clearly, we want to minimise the length of time claimants have to wait for assessments but the key requirement is to produce high quality assessments, to enable DWP decision makers to make the right decisions about benefit entitlement.</p><p> </p><p>We are committed to driving up PIP performance and are in regular contact with our assessment providers to do this. We already monitor performance closely and liaise with assessment providers on a daily basis, supplemented by formal monthly performance review meetings. We will continue to work closely with assessment providers on an ongoing basis to monitor quality.</p><p> </p><p>Our original Departmental operational delivery plans assumed a larger volume of assessment provider referrals than we are currently receiving and we have retained this surplus capacity using it to consolidate learning or carry out other duties. This will be available for deployment as cases are returned to the Department for decision maker action. The Department has contingency plans in place to secure additional capacity from other areas of the Department should assessment provider volumes exceed plans.</p><p> </p><p>From 10 March we have included with the PIP2 ‘How your disability affects you' questionnaire, issued to PIP claimants, communications explaining how long they might be expected to wait for a PIP assessment. This information is also available on Gov.uk.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 195869 195877 195880 question first answered 28/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	534 label Biography information for Chris Ruane

47713

	registered interest
	date	08/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what tests his Department has made on its operating assumption across the whole claims process to identify future bottlenecks.
	tabling member constituency	Vale of Clwyd
	tabling member printed	Chris Ruane
	uin	195877
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p /> <p /> <p>The Department does not have a target for completion of Personal Independence Payment (PIP) claims whilst processes are bedding in. Clearly, we want to minimise the length of time claimants have to wait for assessments but the key requirement is to produce high quality assessments, to enable DWP decision makers to make the right decisions about benefit entitlement.</p><p> </p><p>We are committed to driving up PIP performance and are in regular contact with our assessment providers to do this. We already monitor performance closely and liaise with assessment providers on a daily basis, supplemented by formal monthly performance review meetings. We will continue to work closely with assessment providers on an ongoing basis to monitor quality.</p><p> </p><p>Our original Departmental operational delivery plans assumed a larger volume of assessment provider referrals than we are currently receiving and we have retained this surplus capacity using it to consolidate learning or carry out other duties. This will be available for deployment as cases are returned to the Department for decision maker action. The Department has contingency plans in place to secure additional capacity from other areas of the Department should assessment provider volumes exceed plans.</p><p> </p><p>From 10 March we have included with the PIP2 ‘How your disability affects you' questionnaire, issued to PIP claimants, communications explaining how long they might be expected to wait for a PIP assessment. This information is also available on Gov.uk.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 195869 195878 195880 question first answered 28/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	534 label Biography information for Chris Ruane

47710

	registered interest
	date	08/04/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what guidance his Department has issued on the amount of time to be taken for an individual to be assessed for a personal independence payment.
	tabling member constituency	Vale of Clwyd
	tabling member printed	Chris Ruane
	uin	195869
	answer	answer is ministerial correction date of answer 28/04/2014 answer text <p /> <p /> <p>The Department does not have a target for completion of Personal Independence Payment (PIP) claims whilst processes are bedding in. Clearly, we want to minimise the length of time claimants have to wait for assessments but the key requirement is to produce high quality assessments, to enable DWP decision makers to make the right decisions about benefit entitlement.</p><p> </p><p>We are committed to driving up PIP performance and are in regular contact with our assessment providers to do this. We already monitor performance closely and liaise with assessment providers on a daily basis, supplemented by formal monthly performance review meetings. We will continue to work closely with assessment providers on an ongoing basis to monitor quality.</p><p> </p><p>Our original Departmental operational delivery plans assumed a larger volume of assessment provider referrals than we are currently receiving and we have retained this surplus capacity using it to consolidate learning or carry out other duties. This will be available for deployment as cases are returned to the Department for decision maker action. The Department has contingency plans in place to secure additional capacity from other areas of the Department should assessment provider volumes exceed plans.</p><p> </p><p>From 10 March we have included with the PIP2 ‘How your disability affects you' questionnaire, issued to PIP claimants, communications explaining how long they might be expected to wait for a PIP assessment. This information is also available on Gov.uk.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning grouped question UIN 195877 195878 195880 question first answered 28/04/2014 12:00:00 answering member 1528 label Biography information for Sir Mike Penning
	tabling member	534 label Biography information for Chris Ruane