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answer › date of answer	2019-06-28
min answer › question first answered	2019-05-21T13:48:00.747Z
max date	2019-06-07
hansard heading	Ministry of Justice: Telephone Services

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registered interest

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answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

attachment


file name
title

tabling member


label

1130675

registered interest

date

07/06/2019

answering body

Ministry of Justice

answering dept id

answering dept short name

Justice

answering dept sort name

Justice

hansard heading

Ministry of Justice: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Justice, pursuant to the Answer of 21 May 2019 to Question 253551 on Ministry of Justice: telephone services, on what date that helpline was set up; how many calls that helpline received in each month from the date it was set up to 30 April 2019; what promotional material was used to advertise that helpline's use; and whether that helpline is still in use.

tabling member constituency

Bolton South East

tabling member printed

Yasmin Qureshi

uin

261502

answer

is ministerial correction

date of answer

28/06/2019

answer text

The attached table shows the number of calls received by each telephone line, these go back as far as data is available. The CICA phoneline was set up in 2007/2008. HMCTS centralised its telephone service to go through their Loughborough Contact Centre in 2011. The LAA phonelines have existed in various formats for the past 17 years. OPG do not have the exact date that the phone line was set up. All phonelines are still in use. All numbers are advertised on relevant department websites and some are included on letterheads and corporate literature.

answering member constituency

Charnwood

answering member printed

Edward Argar

question first answered

28/06/2019 15:42:53

answering member

4362

label	Biography information for Edward Argar

attachment

1

file name	Copy of Table for PQ 261502.xlsx
title	Table

tabling member

3924

label	Biography information for Yasmin Qureshi