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1064763
star this property registered interest false more like this
star this property date less than 2019-02-21more like thismore than 2019-02-21
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how much has been deducted from universal credit claimants' standard allowance in each month since April 2017. more like this
star this property tabling member constituency High Peak more like this
star this property tabling member printed
Ruth George more like this
star this property uin 224493 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Internal figures are provided in the table below from two DWP datasets.</p><p> </p><p>The Government recognises the importance of safeguarding the welfare of claimants who have incurred debt. The aim of the deductions policy in Universal Credit is to protect vulnerable claimants from eviction and/or having their gas, electricity and water cut off, by providing a last resort repayment method for arrears of these essential services.</p><p> </p><p>The increase in Universal Credit caseload and activity to increase awareness of advances has had an effect on deductions. Increased awareness has resulted in around 60% of eligible new claims to Universal Credit receiving an advance in October 2018, providing further financial support until their first payment.</p><p> </p><p>Total amount deducted from Universal Credit payments between April 2017 and October 2018</p><table><tbody><tr><td><p>Month</p></td><td><p>Amount deducted [rounded to the nearest million]</p></td><td><p>Amount of Universal Credit paid [rounded to the nearest million]</p></td><td><p>Amount deducted as a percentage of Universal Credit paid</p></td></tr><tr><td><p>Apr-17</p></td><td><p>£9,000,000</p></td><td><p>£140,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>May-17</p></td><td><p>£10,000,000</p></td><td><p>£148,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Jun-17</p></td><td><p>£10,000,000</p></td><td><p>£159,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Jul-17</p></td><td><p>£11,000,000</p></td><td><p>£166,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Aug-17</p></td><td><p>£11,000,000</p></td><td><p>£176,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Sep-17</p></td><td><p>£12,000,000</p></td><td><p>£186,000,000</p></td><td><p>6%</p></td></tr><tr><td><p>Oct-17</p></td><td><p>£13,000,000</p></td><td><p>£195,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Nov-17</p></td><td><p>£13,000,000</p></td><td><p>£205,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Dec-17</p></td><td><p>£15,000,000</p></td><td><p>£216,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Jan-18</p></td><td><p>£17,000,000</p></td><td><p>£232,000,000</p></td><td><p>7%</p></td></tr><tr><td><p>Feb-18</p></td><td><p>£19,000,000</p></td><td><p>£243,000,000</p></td><td><p>8%</p></td></tr><tr><td><p>Mar-18</p></td><td><p>£22,000,000</p></td><td><p>£257,000,000</p></td><td><p>8%</p></td></tr><tr><td><p>Apr-18</p></td><td><p>£23,000,000</p></td><td><p>£266,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>May-18</p></td><td><p>£25,000,000</p></td><td><p>£284,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Jun-18</p></td><td><p>£27,000,000</p></td><td><p>£319,000,000</p></td><td><p>8%</p></td></tr><tr><td><p>Jul-18</p></td><td><p>£29,000,000</p></td><td><p>£335,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Aug-18</p></td><td><p>£32,000,000</p></td><td><p>£360,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Sep-18</p></td><td><p>£35,000,000</p></td><td><p>£380,000,000</p></td><td><p>9%</p></td></tr><tr><td><p>Oct-18</p></td><td><p>£39,000,000</p></td><td><p>£410,000,000</p></td><td><p>10%</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p> </p><p> </p><p>Notes:</p><p> </p><p>Data sources: Universal Credit Live Service Reference Datasets and Full Service PDM data, UC Analysis Division</p><p> </p><p>1. Figures are provided for the total of UC Live Service and Full Service. The data is sourced from two different computer systems and the information available is slightly different on each system.</p><ul><li>Full Service deductions include advance repayments and all other deductions, but exclude sanctions and fraud penalties which are deductions of benefit rather than deductions.</li><li>Live Service deductions do not include sanctions which are reductions of benefit rather than deductions, but may include Fraud Penalties as these could not be removed from the Live Service data.</li><li>The Full and Live Service datasets use slightly different definitions for the month. Full Service data uses the month the UC payment is due, whereas Live Service data uses the month the assessment period related to the payment ends. The 'Total' column sums the figures using these different definitions.</li></ul><p> </p><p>2. Increase in the total deduction amounts by month reflects the effect of Universal Credit (UC) roll out as more people move onto UC.</p><p> </p><p>3. Amount of Universal Credit paid reflects the amount of money paid to claimants and their landlords as part of their award. It does not include other payments such as advances and hardship payments.</p><p> </p><p>4. Figures are provisional and are subject to retrospective change as later data becomes available.</p>
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-05-15T16:55:20.54Zmore like thismore than 2019-05-15T16:55:20.54Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property previous answer version
104615
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4662
star this property label Biography information for Ruth George more like this
1125059
star this property registered interest false more like this
star this property date less than 2019-05-07more like thismore than 2019-05-07
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of claims for advance payments since the inception of universal credit. more like this
star this property tabling member constituency Brent Central more like this
star this property tabling member printed
Dawn Butler more like this
star this property uin 251268 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Universal Credit (UC) new claim advances provide access to a payment for those in financial need, which can be accessed on the same day, until their first UC payment is due. Claimants can access up to 100% of the total expected monthly award, for which they can pay back over a period of up to 12 months. From October 2021, this maximum repayment period will be extended further to 16 months.</p><p> </p><p>Around 60 per cent of new claims take up an advance. Subject to some fluctuation, this rate of advance take-up has been broadly consistent over the last 12 months.</p><p> </p><p>Between 1 May 2013 and 30 April 2019, a total of 2.9 million UC advance payments have been made.</p><p> </p><p>Advances are payments of Universal Credit made early, which are subject to recovery over an agreed period.</p> more like this
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property grouped question UIN 251269 more like this
star this property question first answered
less than 2019-05-15T16:32:19.187Zmore like thismore than 2019-05-15T16:32:19.187Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
1489
star this property label Biography information for Dawn Butler more like this
1125060
star this property registered interest false more like this
star this property date less than 2019-05-07more like thismore than 2019-05-07
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate she has made of the cost to the public purse of advance payments for universal credit since its inception. more like this
star this property tabling member constituency Brent Central more like this
star this property tabling member printed
Dawn Butler more like this
star this property uin 251269 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Universal Credit (UC) new claim advances provide access to a payment for those in financial need, which can be accessed on the same day, until their first UC payment is due. Claimants can access up to 100% of the total expected monthly award, for which they can pay back over a period of up to 12 months. From October 2021, this maximum repayment period will be extended further to 16 months.</p><p> </p><p>Around 60 per cent of new claims take up an advance. Subject to some fluctuation, this rate of advance take-up has been broadly consistent over the last 12 months.</p><p> </p><p>Between 1 May 2013 and 30 April 2019, a total of 2.9 million UC advance payments have been made.</p><p> </p><p>Advances are payments of Universal Credit made early, which are subject to recovery over an agreed period.</p> more like this
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property grouped question UIN 251268 more like this
star this property question first answered
less than 2019-05-15T16:32:19.14Zmore like thismore than 2019-05-15T16:32:19.14Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
1489
star this property label Biography information for Dawn Butler more like this
1125661
star this property registered interest false more like this
star this property date less than 2019-05-09more like thismore than 2019-05-09
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment: Medical Examinations more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what regular appraisals her Department undertakes of the performance of Capita in assessing claimants of personal independence payment. more like this
star this property tabling member constituency South Antrim more like this
star this property tabling member printed
Paul Girvan more like this
star this property uin 252615 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>All elements of Capita’s performance are monitored including the requirements for the quality of assessments, which are assessed through audit. The PIP audit process assesses the quality of a sample of assessment reports on a monthly basis against the standards set out in the PIP Assessment Guide, with feedback provided to the provider.</p><p> </p><p>Alongside contracted measures we continue to work extensively with Capita to ensure the quality of service is continuously improved, including improvements to guidance, training and the claimant journey.</p><p> </p><p>The Department has set Capita challenging targets for the ‘Lot 2’ contract covering Wales and the Midlands. The department robustly performance manages Capita against those requirements on a regular basis.</p> more like this
star this property answering member constituency North Swindon more like this
unstar this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2019-05-15T16:11:12.293Zmore like thismore than 2019-05-15T16:11:12.293Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
4633
star this property label Biography information for Paul Girvan more like this
1125936
star this property registered interest false more like this
star this property date less than 2019-05-10more like thismore than 2019-05-10
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Hearing Impairment more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of the information for British Sign Language users to contact the universal credit helpline through a video relay service. more like this
star this property tabling member constituency Midlothian more like this
star this property tabling member printed
Danielle Rowley more like this
star this property uin 252874 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p>
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property grouped question UIN 252875 more like this
star this property question first answered
less than 2019-05-15T14:23:31.173Zmore like thismore than 2019-05-15T14:23:31.173Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4628
star this property label Biography information for Danielle Rowley more like this
1125938
star this property registered interest false more like this
star this property date less than 2019-05-10more like thismore than 2019-05-10
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Hearing Impairment more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent estimate her Department has made of the number of British Sign Language users who have not received adequate support in accessing the universal credit helpline. more like this
star this property tabling member constituency Midlothian more like this
star this property tabling member printed
Danielle Rowley more like this
star this property uin 252875 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p>
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property grouped question UIN 252874 more like this
star this property question first answered
less than 2019-05-15T14:23:31.22Zmore like thismore than 2019-05-15T14:23:31.22Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4628
star this property label Biography information for Danielle Rowley more like this