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<p>Not all claimants will require any initial evidence interview at the start of their
Universal Credit claim.</p><p> </p><p>If an interview is required, claimants will
receive notification to book an interview via their online Universal Credit account
at the start of their claim and are encouraged to make contact at the earliest opportunity.
In addition, a further prompt will be sent after 7 days if no interview has been booked.</p><p>
</p><p>Cavendish Court Jobcentre went live with Universal Credit full service on 7
November.</p><p> </p><p>The average waiting period at Cavendish Court Jobcentre for
initial interview (working days) was as follows:</p><p> </p><p>W/E 16/11 – 3 days</p><p>W/E
23/11 – 5 days</p><p>W/E 30/11 – 2 days</p><p> </p><p>For comparison, the average
waiting period within the District of South Yorkshire for initial interview (working
days) was as follows:</p><p> </p><p>W/E 16/11 – 3 days</p><p>W/E 23/11 – 3 days</p><p>W/E
30/11 – 2 days</p><p> </p><p> </p><p>We strive to deliver a quick and effective service
to all claimants. Claimants have 30 days in which to make contact to book an initial
interview. The closer the date of the initial interview is to the end of the 30 day
period could potentially impact on the date a first payment is made. In many cases
where full payment is not made on time, it is due to unresolved issues such as claimants
not accepting their Claimant Commitment or passing identity checks, satisfying the
Habitual Residency Test, or having outstanding verification issues, such as housing
costs and self-employed earnings.</p>
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