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1019431
star this property registered interest false more like this
star this property date less than 2018-12-03more like thismore than 2018-12-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Post Office Card Account more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many (a) disabled social security recipients and (b) pension recipients have their payments made into a Post Office account. more like this
star this property tabling member constituency Brighton, Kemptown more like this
star this property tabling member printed
Lloyd Russell-Moyle more like this
star this property uin 198328 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The Department for Work and Pensions provides Post Office card accounts to ensure that customers can continue to access their benefits and pensions in this way.</p><p> </p><p>As of October 2018 there were just under 1.2m active Post Office card accounts. In line with our wider policy on financial inclusion, we have always made it clear that payment into a bank, building society or credit union is the preferred way for all benefits to be paid.</p><p> </p><p>The information requested about the number of disabled social security and pension recipients is not available.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 198724 more like this
star this property question first answered
less than 2018-12-10T12:07:37.73Zmore like thismore than 2018-12-10T12:07:37.73Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4615
unstar this property label Biography information for Lloyd Russell-Moyle more like this
1019863
star this property registered interest false more like this
star this property date less than 2018-12-04more like thismore than 2018-12-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Post Office Card Account more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many claimants of (a) disability benefits and (b) the state pension have their benefits paid into a Post Office Card Account. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms more like this
star this property uin 198724 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The Department for Work and Pensions provides Post Office card accounts to ensure that customers can continue to access their benefits and pensions in this way.</p><p> </p><p>As of October 2018 there were just under 1.2m active Post Office card accounts. In line with our wider policy on financial inclusion, we have always made it clear that payment into a bank, building society or credit union is the preferred way for all benefits to be paid.</p><p> </p><p>The information requested about the number of disabled social security and pension recipients is not available.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property grouped question UIN 198328 more like this
star this property question first answered
less than 2018-12-10T12:07:37.68Zmore like thismore than 2018-12-10T12:07:37.68Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
1002123
star this property registered interest false more like this
star this property date less than 2018-11-05more like thismore than 2018-11-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what representations she has received from (a) trades union and (b) the Trade Union Congress in relation to the managed migration of universal credit. more like this
star this property tabling member constituency High Peak more like this
star this property tabling member printed
Ruth George more like this
star this property uin 188268 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>No meetings have been held by DWP with trade unions or the Trade Union Congress regarding Managed Migration specifically. However, the Trade Union Congress and some individual trade unions responded to the Social Security Advisory Committee report on the draft Universal Credit Managed Migration Regulations 2018, published on 5 November 2018 which can be accessed at:</p><p> </p><p><a href="https://www.gov.uk/government/publications/draft-universal-credit-managed-migration-regulations-2018-ssac-report-and-government-statement" target="_blank">https://www.gov.uk/government/publications/draft-universal-credit-managed-migration-regulations-2018-ssac-report-and-government-statement</a></p><p> </p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 188269 more like this
star this property question first answered
less than 2018-12-10T17:06:16.363Zmore like thismore than 2018-12-10T17:06:16.363Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property previous answer version
84616
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4662
unstar this property label Biography information for Ruth George more like this
1002124
star this property registered interest false more like this
star this property date less than 2018-11-05more like thismore than 2018-11-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will publish the meetings held by her Department (a) trades unions and (b) the Trade Union Congress on the managed migration of universal credit in 2018; and if she will make a statement. more like this
star this property tabling member constituency High Peak more like this
star this property tabling member printed
Ruth George more like this
star this property uin 188269 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>No meetings have been held by DWP with trade unions or the Trade Union Congress regarding Managed Migration specifically. However, the Trade Union Congress and some individual trade unions responded to the Social Security Advisory Committee report on the draft Universal Credit Managed Migration Regulations 2018, published on 5 November 2018 which can be accessed at:</p><p> </p><p><a href="https://www.gov.uk/government/publications/draft-universal-credit-managed-migration-regulations-2018-ssac-report-and-government-statement" target="_blank">https://www.gov.uk/government/publications/draft-universal-credit-managed-migration-regulations-2018-ssac-report-and-government-statement</a></p><p> </p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 188268 more like this
star this property question first answered
less than 2018-12-10T17:06:16.413Zmore like thismore than 2018-12-10T17:06:16.413Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property previous answer version
84617
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4662
unstar this property label Biography information for Ruth George more like this
1020385
star this property registered interest false more like this
star this property date less than 2018-12-05more like thismore than 2018-12-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Sheffield more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the commencement of universal credit in the Sheffield Woodhouse Jobcentre Plus area on 12 December 2018, if she will guarantee that new claims for that benefit will be paid before Christmas 2018. more like this
star this property tabling member constituency Sheffield South East more like this
star this property tabling member printed
Mr Clive Betts more like this
star this property uin 199295 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The Department has extensive experience of paying claimants over holiday periods. We have also rolled out and paid Universal Credit to significant numbers of claimants over previous Christmas periods.</p><p> </p><p>All new claimants to Universal Credit have always been able to apply for a Universal Credit Advance in their first month if they need some financial support until the first regular payment of Universal Credit is made. This is up to 100% of the indicative award available and can be repaid over 12 months.</p><p> </p><p>We also provide an additional payment of 2 weeks of Housing Benefit to support claimants when they transition to Universal Credit.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-12-10T14:46:08.397Zmore like thismore than 2018-12-10T14:46:08.397Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
394
unstar this property label Biography information for Mr Clive Betts more like this
1020386
star this property registered interest false more like this
star this property date less than 2018-12-05more like thismore than 2018-12-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Sheffield more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether she has plans to create a universal credit service centre in Sheffield. more like this
star this property tabling member constituency Sheffield South East more like this
star this property tabling member printed
Mr Clive Betts more like this
star this property uin 199296 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Every Universal Credit claimant in Sheffield has a dedicated case manager based in the Universal Credit Service Centre in Makerfield.</p><p> </p><p>There are currently no plans to create a new Universal Credit Service Centre in Sheffield</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-12-10T14:05:54.893Zmore like thismore than 2018-12-10T14:05:54.893Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
394
unstar this property label Biography information for Mr Clive Betts more like this
1020011
star this property registered interest false more like this
star this property date less than 2018-12-04more like thismore than 2018-12-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Training more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department has contracts with external companies to train Departmental staff delivering the Universal Credit programme. more like this
star this property tabling member constituency Wirral West more like this
star this property tabling member printed
Margaret Greenwood more like this
star this property uin 198859 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The department does not have contracts with external companies to train staff who are delivering Universal Credit.</p><p> </p><p>Work Coaches and other staff delivering Universal Credit undergo comprehensive training designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. Specific training and guidance is provided for working with different vulnerable groups and those with complex needs.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-12-10T17:58:33.313Zmore like thismore than 2018-12-10T17:58:33.313Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4400
unstar this property label Biography information for Margaret Greenwood more like this
1020013
star this property registered interest false more like this
star this property date less than 2018-12-04more like thismore than 2018-12-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department has contracts with external companies to provide call centre staff to advise social security claimants who contact DWP helplines. more like this
star this property tabling member constituency Wirral West more like this
star this property tabling member printed
Margaret Greenwood more like this
star this property uin 198860 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The department has several contracts with external companies to answer calls from social security claimants across a range of DWP helplines.</p><p> </p><p>Details as follows:</p><p> </p><table><tbody><tr><td><p><strong>Supplier</strong></p></td><td><p><strong>Contract</strong></p></td><td><p><strong>Brief Description</strong></p></td><td><p> </p></td></tr><tr><td><p>Serco</p></td><td><p>PIP</p></td><td><p>For customers wishing to make a claim for PIP</p></td><td><p> </p></td></tr><tr><td rowspan="4"><p> </p></td><td><p>UC</p></td><td><p>For customers requiring an appointment for their UC claim</p></td><td><p> </p></td></tr><tr><td><p>Warm Home Discount</p></td><td><p>For Pension Credit customers requiring help with fuel bills</p></td><td><p> </p></td></tr><tr><td><p>Package B</p></td><td><p><ul><li>Carers Allowance – for customers wanting a claim pack</li><li>DLA/AA – for customers wanting a claim pack</li><li>National Benefit Fraud Helpline – taking details from citizens wanting to report suspected fraud activity</li><li>NINO appointments - making an appointment for NINO applicants</li><li>Jobcentre Enquiry Line – for customers wishing to contact a Jobcentre</li></ul></p></td><td><p> </p></td></tr><tr><td><p>Support for Mortgage Interest</p></td><td><p>For customers requiring an Informed Discussion about help with mortgage interest</p></td><td><p> </p></td></tr><tr><td><p>G4S</p></td><td rowspan="2"><p>CMG Options</p></td><td rowspan="2"><p>For separating parents requiring advice about maintenance options</p></td><td><p> </p></td></tr><tr><td rowspan="2"><p> </p></td></tr><tr><td><p>Package A</p></td><td><p><ul><li>Pension Credit claims – for customers wishing to claim Pension Credit</li><li>Pension Credit Enquiries – for customers enquiring about their Pension Credit claim</li><li>State Pension Enquiries – for customers enquiring about their State Pension claim</li><li>Winter Fuel Enquiry Line – for customers enquiring about Winter Fuel payments</li><li>Jobseekers Allowance (JSA) New Claims – for customers wishing to claim JSA</li><li>Jobseekers Allowance Online (JSAOL) – appointment booking for customers applying for JSA online</li></ul></p></td><td><p> </p></td></tr><tr><td><p>Teleperformance</p></td><td><p>Pension Wise</p></td><td><p>First point of contact for customers requiring a Pension Wise appointment</p></td><td><p> </p></td></tr></tbody></table><p> </p><p> </p>
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2018-12-10T14:24:01.737Zmore like thismore than 2018-12-10T14:24:01.737Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
4400
unstar this property label Biography information for Margaret Greenwood more like this
1019338
star this property registered interest false more like this
star this property date less than 2018-12-03more like thismore than 2018-12-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Email more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether claimants are given the option of receiving all correspondence from her Department via email if they have provided their email address. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 198187 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Claimants who have a valid reasonable adjustment in place are permitted to receive correspondence from the Department by email should they request it. Claimants who do not have a reasonable adjustment in place are not permitted to receive correspondence from the Department by email as email is not classed as secure and there is an increased risk of data loss which could have a negative impact on both the individual and the Department.</p><p><strong> </strong></p><p>Email must be used as a reasonable adjustment where it is requested by an individual disabled citizen who finds it difficult or impossible to communicate via other channels. Requesting communications via email must be for a valid reason which relates to the individual’s disability. Once email as a reasonable adjustment has been agreed the customer will be advised of the risks of data travelling over the unsecure network and being seen by 3<sup>rd</sup> parties via the confirmation email ‘disclaimer’ they receive.</p><p> </p>
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson more like this
star this property question first answered
less than 2018-12-10T14:21:23.243Zmore like thismore than 2018-12-10T14:21:23.243Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1020387
star this property registered interest false more like this
star this property date less than 2018-12-05more like thismore than 2018-12-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Sheffield more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average waiting time is for an initial information-gathering interview at the Cavendish Court Job Centre Sheffield; and whether that waiting time has an effect on the time taken to pay universal credit. more like this
star this property tabling member constituency Sheffield South East more like this
star this property tabling member printed
Mr Clive Betts more like this
star this property uin 199297 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Not all claimants will require any initial evidence interview at the start of their Universal Credit claim.</p><p> </p><p>If an interview is required, claimants will receive notification to book an interview via their online Universal Credit account at the start of their claim and are encouraged to make contact at the earliest opportunity. In addition, a further prompt will be sent after 7 days if no interview has been booked.</p><p> </p><p>Cavendish Court Jobcentre went live with Universal Credit full service on 7 November.</p><p> </p><p>The average waiting period at Cavendish Court Jobcentre for initial interview (working days) was as follows:</p><p> </p><p>W/E 16/11 – 3 days</p><p>W/E 23/11 – 5 days</p><p>W/E 30/11 – 2 days</p><p> </p><p>For comparison, the average waiting period within the District of South Yorkshire for initial interview (working days) was as follows:</p><p> </p><p>W/E 16/11 – 3 days</p><p>W/E 23/11 – 3 days</p><p>W/E 30/11 – 2 days</p><p> </p><p> </p><p>We strive to deliver a quick and effective service to all claimants. Claimants have 30 days in which to make contact to book an initial interview. The closer the date of the initial interview is to the end of the 30 day period could potentially impact on the date a first payment is made. In many cases where full payment is not made on time, it is due to unresolved issues such as claimants not accepting their Claimant Commitment or passing identity checks, satisfying the Habitual Residency Test, or having outstanding verification issues, such as housing costs and self-employed earnings.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-12-10T18:01:37.52Zmore like thismore than 2018-12-10T18:01:37.52Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
394
unstar this property label Biography information for Mr Clive Betts more like this