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1019338
star this property registered interest false more like this
star this property date less than 2018-12-03more like thismore than 2018-12-03
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Email more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether claimants are given the option of receiving all correspondence from her Department via email if they have provided their email address. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 198187 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Claimants who have a valid reasonable adjustment in place are permitted to receive correspondence from the Department by email should they request it. Claimants who do not have a reasonable adjustment in place are not permitted to receive correspondence from the Department by email as email is not classed as secure and there is an increased risk of data loss which could have a negative impact on both the individual and the Department.</p><p><strong> </strong></p><p>Email must be used as a reasonable adjustment where it is requested by an individual disabled citizen who finds it difficult or impossible to communicate via other channels. Requesting communications via email must be for a valid reason which relates to the individual’s disability. Once email as a reasonable adjustment has been agreed the customer will be advised of the risks of data travelling over the unsecure network and being seen by 3<sup>rd</sup> parties via the confirmation email ‘disclaimer’ they receive.</p><p> </p>
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson remove filter
star this property question first answered
less than 2018-12-10T14:21:23.243Zmore like thismore than 2018-12-10T14:21:23.243Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1020006
star this property registered interest false more like this
star this property date less than 2018-12-04more like thismore than 2018-12-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how much child support arrears are concerned in (a) Motherwell and Wishaw, (b) North Lanarkshire Westminster Parliamentary constituencies, and (c) Scotland, under the Child Support (Miscellaneous Amendments) Regulations 2018. more like this
star this property tabling member constituency Motherwell and Wishaw more like this
star this property tabling member printed
Marion Fellows more like this
star this property uin 198884 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>As of June 2018 (most recent published regional data, rounded to nearest thousand), there were the following amounts of unpaid maintenance from Child Support Agency cases:</p><p> </p><p>(a) Motherwell and Wishaw parliamentary constituency - £4,034,000 of child support arrears</p><p> </p><p>(b) North Lanarkshire Local Authority - £17,366,000 of child support arrears</p><p> </p><p>(c) Scotland - £ 225,269,000 of child support arrears</p><p> </p><p>Figures for b and c are published in the regional tables of the Child Support Agency Quarterly Summary of Statistics <a href="https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-june-2018" target="_blank">https://www.gov.uk/government/statistics/child-support-agency-quarterly-summary-of-statistics-june-2018</a></p><p> </p><p>These amounts include all Child Support Agency cases with arrears. This includes cases where recent payments have been made and those where there has been no payment made within the last 3 months. The vast majority of these cases have received no recent payment, and it is only these cases that will be addressed under the Child Support (Miscellaneous Amendments) Regulations 2018.</p><p> </p><p> </p>
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson remove filter
star this property question first answered
less than 2018-12-10T10:21:05.63Zmore like thismore than 2018-12-10T10:21:05.63Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
4440
unstar this property label Biography information for Marion Fellows more like this
1020013
star this property registered interest false more like this
star this property date less than 2018-12-04more like thismore than 2018-12-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department has contracts with external companies to provide call centre staff to advise social security claimants who contact DWP helplines. more like this
star this property tabling member constituency Wirral West more like this
star this property tabling member printed
Margaret Greenwood more like this
star this property uin 198860 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The department has several contracts with external companies to answer calls from social security claimants across a range of DWP helplines.</p><p> </p><p>Details as follows:</p><p> </p><table><tbody><tr><td><p><strong>Supplier</strong></p></td><td><p><strong>Contract</strong></p></td><td><p><strong>Brief Description</strong></p></td><td><p> </p></td></tr><tr><td><p>Serco</p></td><td><p>PIP</p></td><td><p>For customers wishing to make a claim for PIP</p></td><td><p> </p></td></tr><tr><td rowspan="4"><p> </p></td><td><p>UC</p></td><td><p>For customers requiring an appointment for their UC claim</p></td><td><p> </p></td></tr><tr><td><p>Warm Home Discount</p></td><td><p>For Pension Credit customers requiring help with fuel bills</p></td><td><p> </p></td></tr><tr><td><p>Package B</p></td><td><p><ul><li>Carers Allowance – for customers wanting a claim pack</li><li>DLA/AA – for customers wanting a claim pack</li><li>National Benefit Fraud Helpline – taking details from citizens wanting to report suspected fraud activity</li><li>NINO appointments - making an appointment for NINO applicants</li><li>Jobcentre Enquiry Line – for customers wishing to contact a Jobcentre</li></ul></p></td><td><p> </p></td></tr><tr><td><p>Support for Mortgage Interest</p></td><td><p>For customers requiring an Informed Discussion about help with mortgage interest</p></td><td><p> </p></td></tr><tr><td><p>G4S</p></td><td rowspan="2"><p>CMG Options</p></td><td rowspan="2"><p>For separating parents requiring advice about maintenance options</p></td><td><p> </p></td></tr><tr><td rowspan="2"><p> </p></td></tr><tr><td><p>Package A</p></td><td><p><ul><li>Pension Credit claims – for customers wishing to claim Pension Credit</li><li>Pension Credit Enquiries – for customers enquiring about their Pension Credit claim</li><li>State Pension Enquiries – for customers enquiring about their State Pension claim</li><li>Winter Fuel Enquiry Line – for customers enquiring about Winter Fuel payments</li><li>Jobseekers Allowance (JSA) New Claims – for customers wishing to claim JSA</li><li>Jobseekers Allowance Online (JSAOL) – appointment booking for customers applying for JSA online</li></ul></p></td><td><p> </p></td></tr><tr><td><p>Teleperformance</p></td><td><p>Pension Wise</p></td><td><p>First point of contact for customers requiring a Pension Wise appointment</p></td><td><p> </p></td></tr></tbody></table><p> </p><p> </p>
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson remove filter
star this property question first answered
less than 2018-12-10T14:24:01.737Zmore like thismore than 2018-12-10T14:24:01.737Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
4400
unstar this property label Biography information for Margaret Greenwood more like this
1020306
star this property registered interest false more like this
star this property date less than 2018-12-05more like thismore than 2018-12-05
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the effect of the introduction of universal credit on the level of claimants’ rent arrears in the (a) private rented and (b) social rented sector. more like this
star this property tabling member constituency Slough more like this
star this property tabling member printed
Mr Tanmanjeet Singh Dhesi more like this
star this property uin 199472 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>I refer the hon Member to the reply to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=181577" target="_blank">181577</a> on 29 October.</p><p><strong> </strong></p> more like this
star this property answering member constituency North Swindon more like this
star this property answering member printed Justin Tomlinson remove filter
star this property question first answered
less than 2018-12-10T11:48:21.337Zmore like thismore than 2018-12-10T11:48:21.337Z
star this property answering member
4105
star this property label Biography information for Justin Tomlinson more like this
star this property tabling member
4638
unstar this property label Biography information for Mr Tanmanjeet Singh Dhesi more like this