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945623
star this property registered interest false more like this
star this property date less than 2018-07-20more like thismore than 2018-07-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits: Ethnic Groups more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government whether they conduct ethnic monitoring of social security benefits, including Universal Credit; and if so, whether this system collects data on the Gypsy, Roma and Traveller communities. more like this
star this property tabling member printed
Baroness Lister of Burtersett more like this
star this property uin HL9752 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Claimants, including Universal Credit claimants, are given the option to provide their ethnicity for monitoring purposes. We have published volumes of claimants broken down by ethnicity for some benefits. This is publically available and can be accessed using DWP’s Stat-Xplore function on the gov.uk website, or the Nomis service provided by the Office for National Statistics.</p><p> </p><p>The data is not broken down to Gypsy, Roma and Travellers. These individuals are captured in the larger ethnic group they identify with.</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
remove maximum value filtermore like thismore than 2018-07-31T13:48:38.967Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
4234
unstar this property label Biography information for Baroness Lister of Burtersett more like this
944945
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government, further to the answer by Baroness Buscombe on 19 July, stating that "on underpayments, I should be clear that no one suffered a cash loss", what is their definition of a cash loss; what term a claimant should use to describe an underpayment; what is the difference between an underpayment, a payment in full and an overpayment; and whether they consider an overpayment to be a cash benefit to the recipient. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9728 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>No-one suffered a cash loss when they were converted from incapacity benefits to Employment and Support Allowance (ESA) because where the amount of ESA they were entitled to was lower than the previous incapacity benefit award, it was ‘topped up’ to match their previous award by a transitional addition.</p><p> </p><p>We are unable to say whether someone has been underpaid on conversion from incapacity benefit to ESA and is due arrears of benefit until we have gathered the necessary financial information (by way of an ESA3 form) and reviewed their award.</p><p> </p><p>Overpayments are when a claimant is paid more in benefit than they are entitled to. Underpayments are when a claimant is paid less than they are entitled to. The Department seeks to recover overpayments of benefit in accordance with the appropriate legislation.</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:22:19.65Zmore like thismore than 2018-07-31T12:22:19.65Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
542
unstar this property label Biography information for Lord Touhig more like this
944944
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what improvements in payment timelines they expect to achieve for claimants of Universal Credit in 2018. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9727 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.</p><p>DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:22:38.747Zmore like thismore than 2018-07-31T12:22:38.747Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
542
unstar this property label Biography information for Lord Touhig more like this
944943
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what plans they have to reduce the number of Universal Credit claimants experiencing financial difficulties from four in 10, as reported in their Universal Credit Full Source Survey, published in June. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9726 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>We have introduced a number of measures to support and reduce the number of claimants facing financial difficulties.</p><p>We are investing up to £200 million into budgeting and digital support, to help claimants with the transition to Universal Credit and our work coaches work closely with claimants, ensuring they can identify any vulnerabilities or specific needs, such as financial difficulties, at an early stage. We have also invested £1.5 billion in a package of measures to support claimants financially in the first assessment period.</p><p>From 3 January, claimants have been getting advances of up to 100 per cent of their indicative monthly entitlement within a few days. From 14 February, waiting days were removed, and from 11 April, claimants transitioning to Universal Credit from Housing Benefit have been getting an additional 2 weeks of housing cost payments.</p><p>In June, we announced additional protection for people who receive Severe Disability Premium – they will stay on legacy benefits until Transitional Protection applies and we will introduce protection for those who have already moved on to Universal Credit.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:21:49.09Zmore like thismore than 2018-07-31T12:21:49.09Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
542
unstar this property label Biography information for Lord Touhig more like this
944942
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government whether they measure the number of claimants of Universal Credit who are experiencing financial hardship; and if so, how many such claimants there are. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9725 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>For many people who do experience financial difficulties, these pre-date their claim to Universal Credit. For example, in their report published on 11 July 2018, the National Federation of Arms-Length Management Organisations (ALMOs) of Social Housing providers found that of those Universal Credit households in rent arrears, 76 per cent had arrears prior to moving onto Universal Credit.</p><p> </p><p>In the Universal Credit Claimant survey, published in June 2018, 4 in 10 claimants reported they were having difficulties keeping up with bills. In 2011/12 in the report “Work and the welfare system: a survey of benefits and tax credits recipients” from 2011/12, one in three main claimants said they run out of money before the end of the week/month always or most of the time, and a further third said this happens more often than not or sometimes. Both surveys are available on gov.uk.</p><p> </p><p>Unlike in the legacy system, we are investing around £200 million over the Universal Credit implementation period into Universal Support to help claimants with budget management and digital support. Our work coaches work closely with claimants, ensuring they can identify any vulnerabilities such as financial hardship at an early stage. They can then tailor support according to claimants’ individual needs and help to address these issues.</p><p> </p><p>We also have a system of advances and budgeting support to help people with the transition to Universal Credit. From 3 January 2018, we increased the repayment period of Universal Credit advances to 12 months, with claimants able to get up to 100 per cent of their estimated monthly entitlement upfront. These advances are available to claimants interest-free, and from July 2018, can be applied for online.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:18:44.507Zmore like thismore than 2018-07-31T12:18:44.507Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
542
unstar this property label Biography information for Lord Touhig more like this
944941
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government how they (1) identify, and (2) measure the number of, people having difficulties with claiming Universal Credit. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9724 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The Department is continually working to improve the claimant journey for Universal Credit. The Universal Credit Full Service Claimant Survey found that 98 per cent of claims are made online, and that nearly half of claimants had help from others or from their jobcentre adviser to do so, demonstrating that those who need it are accessing the support available to them.</p><p> </p><p>The survey also found that 31 per cent of claimants said they need more on-going support with using their Universal Credit digital account. To address this, we are investing up to £200 million into budgeting and digital support, to help claimants with the transition to Universal Credit. This is delivered by the Department and through partners such as local authorities and other third party organisations.</p><p> </p><p>All jobcentres across the country have free Wi-Fi, and there are more than 8,000 computers available to support customers who need help with making their claim digitally and applying for jobs online. Work coaches will also assist anyone who needs assistance. If people cannot get online we have also a freephone helpline available.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:17:53.63Zmore like thismore than 2018-07-31T12:17:53.63Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
542
unstar this property label Biography information for Lord Touhig more like this
944940
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what success they have had in identifying and tracking claimants of Universal Credit whom they deem vulnerable. more like this
star this property tabling member printed
Lord Touhig more like this
star this property uin HL9723 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>Where notified by a Local Authority or a claimant, DWP staff currently updates the claimant profile with any temporary or long term complex needs and how that affects the claimant’s ability to use the service. This enables Universal Credit agents and work coaches to provide individuals with appropriate personalised support.</p><p>Underlying this approach is the principle that not all individuals with a disability, health condition or other set of personal circumstances will necessarily require support, while some will only need support for a period of time. Our work coaches deliver a personalised journey based on individual claimant needs.</p><p>The Department is looking to further improve our system to better identify vulnerable claimants with the use of a new ‘pinning’ function. This involves testing methods to extract data on information recorded in the claimant profile using text matching techniques. We have plans to introduce a function to ‘pin’ key profile notes so they are instantly visible to all staff helping a claimant. The Department is beginning wider work to examine how claimants tell us about their complex needs, how we record them and how we can extract data which can help us monitor and improve support.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:19:38.867Zmore like thismore than 2018-07-31T12:19:38.867Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
542
unstar this property label Biography information for Lord Touhig more like this
944910
star this property registered interest false more like this
star this property date less than 2018-07-19more like thismore than 2018-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what assessment they have made of whether the level of identity verification required to sign up to Universal Credit is adequate; what reviews, if any, they have undertaken to ensure that online applications do not require a higher standard of identity assurance than is applied elsewhere; and how they are trying to clear the current backlog of face-to-face interview appointments. more like this
star this property tabling member printed
Lord Freyberg more like this
star this property uin HL9693 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>DWP takes the security of Universal Credit very seriously, this includes verifying who our claimants are; we continue to work to maintain the high standards of our identity verification processes. There are various ways in which a claimant can verify their identity for Universal Credit purposes: online using the gov.uk verify service; in person using primary and secondary ID verification or; by using biographical questions.</p><p><em> </em></p><p>In line with advice from the National Cyber Security Centre and best practice, we treat identity proofing as just one of many defences that combine to mitigate attempted fraud. In line with our “test and learn” approach to delivering Universal Credit, we continuously assess the levels of security and fraud risk to both Government and our users, as it is critical that we strike the right balance between making the service as smooth as possible for claimants and protecting the taxpayer against fraud. We reviewed the level of identity required to strike this balance prior to the introduction of gov.uk Verify as an option for users to prove their identity online into the service and found that it, in combination with the other defences against fraud built into the service, gave a sufficiently strong level of proof. As Universal Credit continues to roll out, we are again reviewing the level of identity and the options available to further improve claimants’ experience while protecting DWP against fraud as part of wider efficiency improvements.</p>
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:17:15.38Zmore like thismore than 2018-07-31T12:17:15.38Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
2593
unstar this property label Biography information for Lord Freyberg more like this
944434
star this property registered interest false more like this
star this property date less than 2018-07-18more like thismore than 2018-07-18
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Older Workers more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government whether they have any plans to (1) encourage more people over 50 years old to participate in the work place, and (2) increase training and skills opportunities available for this age group. more like this
star this property tabling member printed
Lord Taylor of Warwick more like this
star this property uin HL9669 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>The number of workers aged 50 and over currently in employment is at a record high of 10.1 million - an increase of 1.4 million over the last 5 years and an increase of 2.2 million over the last 10 years.</p><p> </p><p>The Equality Act 2010, already provides strong protection against direct and indirect age discrimination in employment and makes it unlawful for an employer or an employment service provider such as a recruitment agency, to discriminate against an older employee or job applicant because of their age, and this applies both where the employer is making arrangements to fill a job, and in respect of anything done during the course of a person’s employment. DWP continues to work with businesses and stakeholder organisations to support older workers to remain in and return to work and challenge outdated perceptions about older workers.</p><p> </p><p>The Government is committed to supporting people aged 50 and over to remain in and return to the labour market and in Feb 2017, published a new strategy ‘Fuller Working Lives: A Partnership Approach’. The Strategy is led by employers, but also sets out the case for action by individuals, and the role of Government in supporting older workers to remain in and return to work. The Strategy and supporting evidence base are available on the gov.uk website. Additionally, the Government announced a National Retraining Scheme in the Autumn Budget 2017 - an ambitious, far-reaching programme to drive adult learning and retraining. The National Retraining Scheme will give individuals the skills they need to progress in work, redirect their careers and secure the high-paid, high-skilled jobs of the future, focusing on those individuals and places who need it most.</p>
star this property answering member printed Baroness Buscombe more like this
star this property grouped question UIN HL9614 more like this
star this property question first answered
less than 2018-07-31T12:11:40.187Zmore like thismore than 2018-07-31T12:11:40.187Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
1796
unstar this property label Biography information for Lord Taylor of Warwick more like this
943410
star this property registered interest false more like this
star this property date less than 2018-07-17more like thismore than 2018-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading UN Convention on the Rights of Persons with Disabilities more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government whether consideration has been given to incorporating the UN Convention on the Rights of Persons with Disabilities into UK law prior to the UK’s exit from the EU in March 2019. more like this
star this property tabling member printed
Baroness Thomas of Winchester more like this
star this property uin HL9621 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>We are fully committed to the UN Convention on the Rights of Persons with Disabilities. The UK as a general principle does not incorporate international treaties into domestic law. However, the Equality Act 2010 (EA2010) enshrines the rights of people in Great Britain with any of nine protected characteristics to live free from discrimination, harassment or victimisation and have equal opportunities in domestic law. The decision to withdraw from the EU does not change this.</p> more like this
star this property answering member printed Baroness Buscombe more like this
star this property question first answered
less than 2018-07-31T12:11:58.07Zmore like thismore than 2018-07-31T12:11:58.07Z
star this property answering member
3349
star this property label Biography information for Baroness Buscombe remove filter
star this property tabling member
3785
unstar this property label Biography information for Baroness Thomas of Winchester more like this