||<p>Work Capability Assessments are delivered through the Health and Disability Assessment
Services contract delivered by the Centre for Health and Disability Assessments (CHDA).
The requirements set out in the contract are demanding and CHDA are expected to deliver
to high standards across all areas of the contract, including volumes, quality and
customer satisfaction. Contractual targets and provider performance is formally reviewed
monthly and actions put in place to improve on any under achievement. Since the beginning
of the contract CHDA have consistently met or exceeded some of these measures each
month and have never failed to meet all of them at any one point in time.</p>