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<p>The Department robustly monitors the performance of contracted suppliers and assessments
are independently audited to ensure that the advice provided to the Department’s decision
makers is of suitable quality, fully explained and justified. Assessment reports deemed
unacceptable are returned to the provider for reworking. We continue to work extensively
with PIP assessment providers to make improvements to guidance, training and audit
procedures in order to ensure a quality service is maintained.</p><p> </p><p>The Contractual
target is 97% acceptable reports.</p><p> </p><p>Detailed guidance on how reports are
audited and the criteria to be used are set out in section 4.5 of the Personal Independence
Payment Assessment Guide, which can be found here <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/547146/pip-assessment-guide.pdf"
target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/547146/pip-assessment-guide.pdf</a>.</p>
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