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391323

	registered interest
	date	20/07/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Poverty: Children
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what assessment they have made of the report by the Institute of Fiscal Studies <i>Living Standards, Poverty and Inequality in the UK: 2015;</i> and how they plan to respond to the findings that nearly 63 per cent of British children living in poverty are in working families.
	tabling member printed	Lord Tyler
	uin	HL1667
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p /> <p><strong> </strong></p><p>The recent IFS report is positive about the Government’s new approach to tackling the root causes of poverty: they said that “focusing on a broad range of inputs into life chances and causes of poverty is sensible.” They also add that “family worklessness certainly is a sensible thing to track if one wants to reduce the prevalence of low living standards.”</p><p> </p><p>This Government knows that work remains the best route out of poverty. Research shows that around three-quarters of poor children in families that move into full employment exit poverty. We are committed to supporting parents to move into work, increase their earnings, and keep more of what they earn. Universal Credit, our investment in childcare and the introduction of the National Living Wage will all play an important part.</p><p> </p><p>The Government also recognises that improving skills and progression is the key to making work pay. That is why under this Government we intend to create three million more apprenticeships over the next five years, and to help people move on to better jobs by improving qualifications and providing additional support through Jobcentre Plus.</p> answering member printed Baroness Altmann question first answered 30/07/2015 13:27:22 answering member 4533 label Biography information for Baroness Altmann
	tabling member	225 label Biography information for Lord Tyler

391297

	registered interest
	date	20/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Government Departments: Telephone Services
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), what training in communication skills is provided for the officials in (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, who are responsible for helping members of the public who telephone with complaints or requests for information.
	tabling member printed	Lord Quirk
	uin	HL1653
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1654 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
	tabling member	3254 label Biography information for Lord Quirk

391298

	registered interest
	date	20/07/2015
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Government Departments: Telephone Services
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord O’Neill of Gatley on 9 July (HL898), whether there are target times by which calls from members of the public are expected to receive attention when telephoning (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills.
	tabling member printed	Lord Quirk
	uin	HL1654
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>All new HM Revenue and Customs (HMRC) telephony advisers receive two days of call handling soft skills training, prior to handling customer calls. Further call handling training is provided depending on the needs of the advisor.</p><p> </p><p> </p><p> </p><p>The first escalation for complaints from an adviser is to a Team Leader. 80 per cent of complaints are successfully handled at this point.</p><p> </p><p> </p><p> </p><p>HMRC’s Personal Tax Operations has a specific team who deal with customer complaints received via telephone.</p><p> </p><p> </p><p> </p><p>HMRC has a target of answering 80 per cent of all calls received.</p><p> </p><p> </p><p> </p><p>Information regarding the training and performance on telephony issues for other Government Departments is not held centrally and should be obtained from the Departments concerned.</p><p> </p><p> </p><p> </p> answering member printed Lord O'Neill of Gatley grouped question UIN HL1653 question first answered 30/07/2015 13:33:52 answering member 4536 label Biography information for Lord O'Neill of Gatley
	tabling member	3254 label Biography information for Lord Quirk

391288

	registered interest
	date	20/07/2015
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Middle East: British Nationals Abroad
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government how many British nationals are estimated to have travelled abroad to Syria and Iraq to join extremist groups since October 2014; how many have since returned to the United Kingdom; and what is the total number of such people who remain in Syria.
	tabling member printed	The Marquess of Lothian
	uin	HL1648
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>Around 700 people who are of concern to the Police and Security Services are thought to have travelled to the region since the start of the conflict. We estimate that around half of those have returned.</p> answering member printed Lord Bates question first answered 30/07/2015 13:41:57 answering member 1091 label Biography information for Lord Bates
	tabling member	259 label Biography information for The Marquess of Lothian

391254

	registered interest
	date	20/07/2015
	answering body	Department for Environment, Food and Rural Affairs
	answering dept id	13
	answering dept short name	Environment, Food and Rural Affairs
	answering dept sort name	Environment, Food and Rural Affairs
	hansard heading	Forestry Commission
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what land and property has been (1) disposed of, and (2) acquired, by the Forestry Commission since the publication of the report of the 2012 Independent Panel on Forestry.
	tabling member printed	Lord Greaves
	uin	HL1621
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>From 4 July 2012 to 21 July 2015, two sites in the north of England totalling 0.12 hectares were disposed of as a result of property rationalisation. In the west of England 15.5 hectares of leasehold was surrendered. During the same period land acquired by, or gifted to, the Public Forest Estate was 79.56 hectares across four sites in central, east, west and southern England. This represents a net increase in PFE land for this period.</p><p> </p> answering member printed Lord Gardiner of Kimble question first answered 30/07/2015 15:47:27 answering member 4161 label Biography information for Lord Gardiner of Kimble
	tabling member	2569 label Biography information for Lord Greaves

391351

	registered interest
	date	20/07/2015
	answering body	Department for Culture, Media and Sport
	answering dept id	10
	answering dept short name	Culture, Media and Sport
	answering dept sort name	Culture, Media and Sport
	hansard heading	Broadband: South West
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what is their assessment of the regional and national economic effects of the present rate of the roll-out of superfast broadband in Devon and Somerset.
	tabling member printed	Lord Patten
	uin	HL1682
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The Connecting Devon and Somerset Phase 1 broadband project is approximately half way through delivery of its target of providing superfast broadband coverage to 276,000 premises. In June 2015 Connecting Devon and Somerset entered into a further contract under Phase 2 of the broadband programme to provide coverage to a minimum of 4,659 premises in Exmoor and Dartmoor. The Department for Culture, Media and Sport published a study with analysis on the impact of superfast broadband in 2013. This is available at <a href="https://www.gov.uk/government/publications/uk-broadband-impact-study--2" target="_blank">https://www.gov.uk/government/publications/uk-broadband-impact-study--2</a></p> answering member printed Baroness Neville-Rolfe question first answered 30/07/2015 14:12:01 answering member 4284 label Biography information for Baroness Neville-Rolfe
	tabling member	1137 label Biography information for Lord Patten

391315

	registered interest
	date	20/07/2015
	answering body	Department for International Development
	answering dept id	20
	answering dept short name	International Development
	answering dept sort name	International Development
	hansard heading	West Bank: Armed Conflict
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what assessment they have made of the cost to the public purse in the last five years of the conflict in the West Bank, both directly and via the EU.
	tabling member printed	Baroness Tonge
	uin	HL1663
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>The UK provided £349 million in support of Palestinian development between 2011-2015 and will provide a further £72 million in 2015/16. This includes support for both Gaza and the West Bank.</p><p>DFID's programme contributes to UK policy objectives of a negotiated two-state solution. Following the conflict in Gaza last year, the UK provided £17 million of immediate humanitarian assistance and pledged a further £20 million of early recovery assistance at the Gaza Reconstruction conference in Cairo.</p><p>We have already disbursed over 80% of the pledge. European Neighbourhood Instrument (ENI) is the main EU financial instrument for the OPTs which provides funding to support governance at local and national levels, private sector and economic development and water and land development. In 2014, EU funding through the European Neighbourhood Instrument (ENI) amounted €309.5 million.</p><p>The UK contributes to the EU Budget as a whole, and not to individual instruments within it. The UK’s share of the EU’s expenditure in EU instruments is approximately 14.5%.</p><p> </p><p> </p> answering member printed Baroness Verma question first answered 30/07/2015 14:13:00 answering member 3790 label Biography information for Baroness Verma
	tabling member	200 label Biography information for Baroness Tonge

391346

	registered interest
	date	20/07/2015
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Police: Biometrics
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government, further to the Written Answer by Lord Bates on 16 July (HL1344), in the light of the fact that some police forces, including the Metropolitan Police Service, have stopped adding faces to the National Database until the law has been clarified, why the Home Office has not yet distributed guidance about adding faces to the database until the review is complete.
	tabling member printed	Lord Scriven
	uin	HL1679
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>There are a number of police forces (including the Metropolitan Police Service) which do not, and never have, uploaded custody images to the Police National Database (PND). Of the Forces that have been uploading Custody Images to the PND, none have ceased doing so. Guidance on the operational uses of PND is issued by the National Police Chiefs Council.</p> answering member printed Lord Bates question first answered 30/07/2015 13:42:23 answering member 1091 label Biography information for Lord Bates
	tabling member	4333 label Biography information for Lord Scriven

391295

	registered interest
	date	20/07/2015
	answering body	Department for International Development
	answering dept id	20
	answering dept short name	International Development
	answering dept sort name	International Development
	hansard heading	Syria
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what is their latest estimate of the number of Syrians displaced (1) within Syria, and (2) abroad.
	tabling member printed	The Marquess of Lothian
	uin	HL1652
	answer	answer is ministerial correction date of answer 30/07/2015 answer text <p>There are an estimated 7.6 million internally displaced persons within Syria, and there are now over four million refugees from Syria in neighbouring countries. According to the UN, there have been over 278,000 Syrian asylum applications in Europe between April 2011 and May 2015.</p> answering member printed Baroness Verma question first answered 30/07/2015 14:10:59 answering member 3790 label Biography information for Baroness Verma
	tabling member	259 label Biography information for The Marquess of Lothian