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<p /> <p>The Child Maintenance Service computer systems automatically check whether
clients making applications to the 2012 Scheme also have a case with Child Support
Agency (CSA).</p><p> </p><p>At February 2015, the Child Maintenance Service had received
around 7,900 new applications from clients with CSA cases which are closing. Of these,
52 (around 0.6%) have had liability set up on the 2012 scheme before their CSA liability
ended.</p><p> </p><p>Processes are in place to correct these cases through specialist
teams who provide individual advice on a case by case basis. Additionally, to minimise
occurrences, the automated lookups to the CSA systems are refreshed regularly and
upgrades to the computer software have been made.</p>
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