Linked Data API

Show Search Form

Search Results

92747
star this property registered interest false more like this
star this property date less than 2014-10-13more like thismore than 2014-10-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Access to Work Programme more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government what is their assessment of the service delivery standards for the Access to Work scheme. more like this
star this property tabling member printed
Lord Hunt of Kings Heath more like this
star this property uin HL1983 remove filter
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove filter
star this property answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p>
star this property answering member printed Lord Freud more like this
star this property grouped question UIN
HL1981 more like this
HL1982 more like this
HL1986 more like this
star this property question first answered
remove filter
unstar this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
2024
unstar this property label Biography information for Lord Hunt of Kings Heath more like this