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50373

	registered interest
	date	08/05/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department takes to ensure that a claimant suffers no financial hardship as a result of paperwork lost by a jobcentre.
	tabling member constituency	Alyn and Deeside
	tabling member printed	Mark Tami
	uin	198186
	answer	answer is ministerial correction date of answer 13/05/2014 answer text <p /> <p /> <p /> <p /> <p>In the event of maladministration, the Department provides for a special payment scheme. The scheme is designed to allow us to restore the claimant to the financial position they would have been in, had there been no maladministration. Information about the scheme can be found on gov.uk.</p><p> </p> answering member constituency Wirral West answering member printed Esther McVey question first answered 13/05/2014 12:00:00 answering member 4084 label Biography information for Esther McVey
	tabling member	1383 label Biography information for Mark Tami

50372

	registered interest
	date	08/05/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training is provided to front-desk jobcentre staff on understanding and being sympathetic to the variety of difficulties that some people with ill health or disability face.
	tabling member constituency	Alyn and Deeside
	tabling member printed	Mark Tami
	uin	198185
	answer	answer is ministerial correction date of answer 13/05/2014 answer text <p /> <p /> <p>It's really important that DWP staff have the skills required to support a range of claimants: to respect their individual needs, including those related to their health conditions and disabilities and it is DWP Policy to ensure staff have those necessary skills.</p><p> </p><p>Jobcentre Advisers, after initial compulsory training sessions can regularly update their knowledge through access to a comprehensive training programme. This training focuses on raising awareness of the individual's personal circumstances, and also recognises that disabilities and health conditions can affect individuals in different ways.</p><p> </p><p>Further support for claimants is available from Disability Employment Advisers who receive additional training which has been designed in conjunction with Specialist DWP Occupational Psychologists to enable those advisers to provide effective support to people with particular complex needs.</p> answering member constituency Wirral West answering member printed Esther McVey question first answered 13/05/2014 12:00:00 answering member 4084 label Biography information for Esther McVey
	tabling member	1383 label Biography information for Mark Tami

50371

	registered interest
	date	08/05/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many sick notes have been recorded as missing by Jobcentre plus (a) annually since 2010 and (b) in each of the last 12 months.
	tabling member constituency	Alyn and Deeside
	tabling member printed	Mark Tami
	uin	198235
	answer	answer is ministerial correction date of answer 13/05/2014 answer text <p /> <p>DWP does not collate this information at the level required. This could only be achieved at disproportionate cost to the department.</p> answering member constituency Wirral West answering member printed Esther McVey question first answered 13/05/2014 12:00:00 answering member 4084 label Biography information for Esther McVey
	tabling member	1383 label Biography information for Mark Tami