Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed grouped question UIN question first answered answering member label attachment file name title
tabling member	label

Search

1131991

registered interest
date	13/06/2019
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many recommendations by the Service Complaints Ombudsman were included in its annual report in (a) 2016, (b) 2017 and (c) 2018; and if she will make a statement.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	264368
answer	answer is ministerial correction date of answer 19/06/2019 answer text <p>I refer the hon. Member to the answer I gave her on 12 June 2019 to Question 261162.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood grouped question UIN 264369 question first answered 19/06/2019 15:17:45 answering member 1487 label Biography information for Mr Tobias Ellwood attachment 1 file name Hansard Extracts 12 June 2019 UIN 261162.docx title Armed Forces: Complaints
tabling member	1490 label Biography information for Mrs Madeleine Moon

1131992

registered interest
date	13/06/2019
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many recommendations by the Service Complaints Ombudsman are under current consideration by her Department.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	264369
answer	answer is ministerial correction date of answer 19/06/2019 answer text <p>I refer the hon. Member to the answer I gave her on 12 June 2019 to Question 261162.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood grouped question UIN 264368 question first answered 19/06/2019 15:17:45 answering member 1487 label Biography information for Mr Tobias Ellwood attachment 1 file name Hansard Extracts 12 June 2019 UIN 261162.docx title Armed Forces: Complaints
tabling member	1490 label Biography information for Mrs Madeleine Moon

1130382

registered interest
date	06/06/2019
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what estimate she has made of the number of recommendations in the (a) 2016, (b) 2017 and (c) 2018 Service Complaints Ombudsman's annual report have been complied with; and if she will make a statement.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	261162
answer	answer is ministerial correction date of answer 12/06/2019 answer text <p>In her annual reports for 2016 and 2017 the Service Complaints Ombudsman made a total of 22 recommendations. Of these recommendations, we consider that 15 have either been completed or were not accepted, and that seven remain in progress. In her annual report for 2018 which was published in April this year, the Ombudsman made nine new recommendations. We are currently in the process of considering these recommendations with the single Services and will respond formally to the Ombudsman once this work is complete.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood question first answered 12/06/2019 15:47:33 answering member 1487 label Biography information for Mr Tobias Ellwood
tabling member	1490 label Biography information for Mrs Madeleine Moon

1081881

registered interest
date	04/03/2019
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what the procedure is for addressing complaints raised by black, Asian, minority ethnic and female military personnel.
tabling member constituency	Caithness, Sutherland and Easter Ross
tabling member printed	Jamie Stone
uin	228142
answer	answer is ministerial correction date of answer 07/03/2019 answer text <p>The purpose of the Service Complaints system is to provide all serving and former Service personnel with a process that is fair, effective and efficient and one, in which they can have confidence to raise matters of concern relating to their Service, and to seek redress. It is the responsibility of all those involved to ensure that complaints are handled confidentially, fairly, promptly and correctly.</p><p>Once a Service Complaint has been received, the procedures for handling and deciding a complaint are set out in Joint Service Publication (JSP) 831: Redress of Individual Grievances: Service Complaints. This JSP contains the policy and direction on Service Complaints and guidance on the processes involved and best practice to apply.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood question first answered 07/03/2019 15:40:49 answering member 1487 label Biography information for Mr Tobias Ellwood
tabling member	4612 label Biography information for Jamie Stone

931058

registered interest
date	25/06/2018
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many complaints were made to the Service Complaints Ombudsman in the last 12 months for which data are available; and how many complaints otherwise made were resolved to the satisfaction of the complainant without recourse to the Ombudsman's office.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	157221
answer	answer is ministerial correction date of answer 02/07/2018 answer text <p>The most recent information about the number of Service Complaints dealt with by the Services, and the number of investigations carried out by the Service Complaints Ombudsman (SCO), is included in the 2017 Annual Report of the SCO.</p><p>The latest Annual Report - and those for previous years - can be accessed on the SCO's website at the following link:</p><p>https://www.servicecomplaintsombudsman.org.uk/service-complaints-ombudsman/publications-and-reports/annual-reports/</p><p>The Annual Report for 2017 shows that the Services received 1,009 Service Complaints. It is not possible to determine how many of these specific complaints were not resolved to the satisfaction of the complainant and subsequently referred to the SCO; indeed, some referrals may not have been made until this year. Therefore, the figure of 406 complaint investigations carried out by the SCO which appears in the 2017 Annual Report does not relate directly to those 1,009 complaints received by the Services in the same year. The data would, however, appear to indicate that a significant proportion of Service Complaints are resolved without recourse to the SCO.</p> answering member constituency Bournemouth East answering member printed Mr Tobias Ellwood question first answered 02/07/2018 15:33:25 answering member 1487 label Biography information for Mr Tobias Ellwood
tabling member	4521 label Biography information for Liz Saville Roberts