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<p>Under licence conditions, energy suppliers must inform their customers prior to
the installation of a smart meter that they may lose meter functionality when switching.
In addition, before any switch is concluded, the new supplier must tell the consumer
about any change in how their meter will operate and the service they will receive.</p><p>
</p><p>These requirements aim to help consumers make informed decisions about switching,
in the period before first generation smart meters are enrolled into the national
data and communications platform and thus can be operated by any energy supplier.</p><p>
</p><p>Second generation meters use the smart metering infrastructure run by the Data
and Communications Company and will enable all consumers to retain their smart functionality
when they switch supplier.</p>
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