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541107
unstar this property hansard heading Department for Work and Pensions: Living Wage more like this
star this property type
WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The Government introduced the National Living Wage on 1 April 2016. This will put over £900 more a year in the pockets of full-time workers compared to the current National Minimum Wage.</p><p> </p><p>The Department ensures that all direct employees are paid at least the mandatory National Living Wage set by the Government, regardless of age. Similarly all agency staff and those on outsourced contracts are paid at least this rate. The Department reviews pay annually, setting pay at rates that will attract and motivate appropriate numbers and sufficient talent to fulfil its duties to some 22 million customers.</p><p> </p><p>None of our employees nor those working for our contractors are on zero hours contracts.</p> more like this
star this property question first answered
less than 2016-09-06T12:32:45.107Zmore like thismore than 2016-09-06T12:32:45.107Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this
573908
unstar this property hansard heading Department for Work and Pensions: Telephone Services more like this
star this property type
WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The table below shows the average speed of answer for telephone calls to DWP, by benefit, for 2014-2015 and 2015-2016.</p><p><strong> </strong></p><table><tbody><tr><td colspan="3"><p>Average Speed of Answer</p></td></tr><tr><td><p>Benefit</p></td><td><p>2014/2015</p></td><td><p>2015/2016</p></td></tr><tr><td><p>ESA New Claims</p></td><td><p>00:03:42</p></td><td><p>00:02:58</p></td></tr><tr><td><p>ESA Enquiries</p></td><td><p>00:03:41</p></td><td><p>00:04:04</p></td></tr><tr><td><p>IS New Claims</p></td><td><p>00:02:13</p></td><td><p>00:02:27</p></td></tr><tr><td><p>IS Enquiries</p></td><td><p>00:01:49</p></td><td><p>00:03:45</p></td></tr><tr><td><p>JSA New Claims</p></td><td><p>00:02:30</p></td><td><p>00:02:49</p></td></tr><tr><td><p>JSA Enquiries</p></td><td><p>00:02:19</p></td><td><p>00:03:56</p></td></tr><tr><td><p>Social Fund Enquiries</p></td><td><p>00:01:54</p></td><td><p>00:02:50</p></td></tr><tr><td><p>IB Enquiries</p></td><td><p>00:00:35</p></td><td><p>00:00:52</p></td></tr><tr><td><p>PIP New Claims</p></td><td><p>00:01:01</p></td><td><p>00:01:41</p></td></tr><tr><td><p>PIP Enquiries</p></td><td><p>00:00:59</p></td><td><p>00:01:10</p></td></tr><tr><td><p>Maternity Allowance Enquiries</p></td><td><p>00:00:57</p></td><td><p>00:01:07</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>00:01:32</p></td><td><p>00:01:58</p></td></tr><tr><td><p>Benefit Cap Line</p></td><td><p>00:01:01</p></td><td><p>00:00:55</p></td></tr><tr><td><p>Access to Work</p></td><td><p>00:01:38</p></td><td><p>00:00:55</p></td></tr><tr><td><p>Bereavement Line</p></td><td><p>00:00:47</p></td><td><p>00:00:44</p></td></tr><tr><td><p>Pension Credit New Claims</p></td><td><p>00:00:56</p></td><td><p>00:01:12</p></td></tr><tr><td><p>Pension Credit Enquiries</p></td><td><p>00:01:01</p></td><td><p>00:01:09</p></td></tr><tr><td><p>State Pension New Claims</p></td><td><p>00:00:56</p></td><td><p>00:01:01</p></td></tr><tr><td><p>State Pension Enquiries</p></td><td><p>00:01:02</p></td><td><p>00:01:16</p></td></tr><tr><td><p>Winter Fuel Payments</p></td><td><p>00:01:09</p></td><td><p>00:01:10</p></td></tr><tr><td><p>DLA</p></td><td><p>00:01:38</p></td><td><p>00:01:43</p></td></tr><tr><td><p>Carer's Allowance</p></td><td><p>00:01:13</p></td><td><p>00:01:54</p></td></tr><tr><td><p>Attendance Allowance</p></td><td><p>00:00:53</p></td><td><p>00:00:44</p></td></tr></tbody></table><p> </p><p> </p><p>The source of the management information provided is the Operational Management Information System (OPMIS).</p><p> </p><p>Please note this information is derived from the Department’s management information designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.</p>
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less than 2016-09-12T12:05:47.32Zmore like thismore than 2016-09-12T12:05:47.32Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this
574195
unstar this property hansard heading Housing Benefit: Social Rented Housing more like this
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WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>This measure will be introduced in April 2018, where new tenancies have been taken out or existing tenancies renewed from 1 April 2016 (or 1 April 2017 for supported housing). Full impact and equality impact assessments will be undertaken in due course.</p> more like this
star this property question first answered
less than 2016-09-07T16:45:22.227Zmore like thismore than 2016-09-07T16:45:22.227Z
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478
unstar this property label Biography information for Lord Field of Birkenhead more like this
596096
unstar this property hansard heading Housing Benefit: Supported Housing more like this
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WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The information requested is not available.</p><p> </p><p>Supported accommodation plays a vital role in the lives of many vulnerable people. That is why on 15 September 2016 we announced, via a Written Ministerial Statement, that we would be deferring the application of Local Housing Allowance Rates in the social sector for supported housing until 2019/20, at which point we will bring in a new funding model which will ensure that the sector continues to be funded at current levels, taking into account the effect of Government policy on social sector rent.</p> more like this
star this property question first answered
less than 2016-10-17T15:26:27.993Zmore like thismore than 2016-10-17T15:26:27.993Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this
622721
unstar this property hansard heading Housing Benefit: Fraud more like this
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WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The FES Management information system FRAMIS identifies cases nationally, by Group, by District but these figures and districts are not aligned to Local Authority boundaries. The information requested therefore could only be provided at disproportionate cost.</p> more like this
star this property question first answered
less than 2016-11-04T14:44:56.283Zmore like thismore than 2016-11-04T14:44:56.283Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this
638447
unstar this property hansard heading Department for Work and Pensions: Liverpool City Region more like this
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WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>A new statutory National Living Wage was announced in the 2015 summer budget for those aged 25 and over. DWP pays all direct employees at least the statutory National Living Wage, regardless of age.</p><p>a) There are no individuals directly employed by DWP in the Liverpool City Region who are paid below the rate promoted by the Living Wage Foundation. There are no directly employed individuals on zero-hours contracts.</p><p>b) DWP’s temporary agency staff are employed in line with Agency Workers Regulations which ensures parity with directly employed staff after 12 weeks. These specialists are usually involved in a defined package of work or project and are not engaged on zero hour contracts.</p><p>c) The department’s Estate is provided by Telereal Trillium under the outsourced PRIME contract. Services are delivered through a number of service partners. All Telereal Trillium and service partner staff employed both within or outside London are paid at, or in excess of, the corresponding National Living Wage.</p><p>DWP employs a range of trusted third party contractors to provide Office support services – this includes 856 staff who whilst earning more than the Government’s National Living Wage earn less than The Living Wage Foundation’s rate of £8.25 ph, of these 52 are on casual contracts ( not zero hours). It is not possible to confirm the numbers located in the Liverpool City Region.</p><p>For all other categories of spend, information shows that staff are in receipt of the National Living Wage or higher and are not employed on zero hour contracts.</p>
star this property question first answered
less than 2016-11-22T17:45:01.933Zmore like thismore than 2016-11-22T17:45:01.933Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this
642408
unstar this property hansard heading Department for Work and Pensions: Telephone Services more like this
star this property type
WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The Department for Work and Pensions’ (DWP) current policy is that calls to claim benefit should be free so it uses 0800 telephone numbers for these calls. The Department uses 0345 telephone numbers where its customers call for other reasons, and these are calls that typically take less time to resolve. If a customer raises concerns over the cost of a call, we will offer to call them back.</p><p> </p><p>Calls to 0345 numbers cost no more than a standard geographic call, and count towards any free or inclusive minutes in a caller’s landline or mobile phone contract. Therefore we are unable to calculate the overall cost to callers to our 0345 service lines. The Department currently provides around four hundred 0345 telephone numbers.</p><p> </p><p>During the period 01/11/2015-31/10/2016 DWP received over 34 million calls to its 0345 telephone numbers and, therefore, calculating the average call duration for each line would incur a disproportionate cost to the department.</p> more like this
star this property question first answered
less than 2016-11-25T14:44:57.95Zmore like thismore than 2016-11-25T14:44:57.95Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this
654517
unstar this property hansard heading Social Security Benefits more like this
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WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The average reduction to Housing Benefit under the lower cap is estimated to be £60 per week in 2016/17 with around 500 households losing less than 50p per week and around 30 households losing more than £500 per week. This represents the overall reduction due to the benefit cap rather than the additional reduction due to the lower cap.</p><p> </p><p>These estimates focus on the benefit cap continuing to be applied under Housing Benefit, information on Universal Credit is not available.</p><p> </p><p>Notes:</p><ol><li>Estimates assume no behavioural responses - any behavioural responses to the lower cap, such as claimants moving into employment, may cause estimates to change.</li><li>The methodology used to estimate the reduction due to the cap is consistent with that described in the latest impact assessment published here: <a href="https://www.gov.uk/government/publications/welfare-reform-and-work-act-impact-assessment-for-the-benefit-cap" target="_blank">https://www.gov.uk/government/publications/welfare-reform-and-work-act-impact-assessment-for-the-benefit-cap</a></li></ol>
star this property question first answered
less than 2016-12-12T17:11:33.7Zmore like thismore than 2016-12-12T17:11:33.7Z
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478
unstar this property label Biography information for Lord Field of Birkenhead more like this
673628
unstar this property hansard heading Social Security Benefits more like this
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WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>We publish official statistics on the number and proportion of households that have previously had their Housing Benefit capped and have moved into work. The latest available figures as at August 2016 are published here:</p><p> </p><p><a href="https://www.gov.uk/government/collections/benefit-cap-statistics" target="_blank">https://www.gov.uk/government/collections/benefit-cap-statistics</a></p><p> </p><p>Please note, not all households that have had their Housing Benefit capped are in receipt of an out-of-work benefit.</p> more like this
star this property question first answered
less than 2017-01-19T15:06:26.177Zmore like thismore than 2017-01-19T15:06:26.177Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this
711540
unstar this property hansard heading Housing Benefit: Social Rented Housing more like this
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WrittenParliamentaryQuestion
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answer
unstar this property is ministerial correction false more like this
unstar this property answer text <p>The regulations in relation to two Supreme Court judgments concerning the removal of the spare room subsidy were laid on 2 March 2017 and will come into force on 1 April 2017. <a href="http://www.legislation.gov.uk/uksi/2017/213/pdfs/uksi_20170213_en.pdf" target="_blank">http://www.legislation.gov.uk/uksi/2017/213/pdfs/uksi_20170213_en.pdf</a></p><p> </p><p>From this date an additional bedroom will be allowed, subject to certain criteria, where a disabled child or adult non-dependant requires a non-resident overnight carer (or team of carers); or where a couple one of whom (or both) are disabled and those disabilities prevent them from sharing a bedroom.</p> more like this
star this property question first answered
less than 2017-03-20T14:52:17.09Zmore like thismore than 2017-03-20T14:52:17.09Z
star this property tabling member
478
unstar this property label Biography information for Lord Field of Birkenhead more like this