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min answer › question first answered	2019-07-16T16:16:21.69Z
uin	280157
answer › answering member printed	Seema Kennedy

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

grouped question UIN

question first answered

answering member


label

tabling member


label

1140977

registered interest

date

22/07/2019

answering body

Home Office

answering dept id

answering dept short name

Home Office

answering dept sort name

Home Office

hansard heading

Visas: Applications

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for the Home Department, what representations he has received on the efficiency of the UK Visa and Citizenship Application Services online appointment booking system; and if he will make a statement.

tabling member constituency

Liverpool, Riverside

tabling member printed

Dame Louise Ellman

uin

280157

answer

is ministerial correction

date of answer

31/07/2019

answer text

Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.So far, since service inception in November, the following improvements have been made to the online booking system: - more detailed information in the FAQs section to help customers resolve problems - improved visibility of appointments by expanding the number of locations that customers can view from four to eight. - extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.

answering member constituency

South Ribble

answering member printed

Seema Kennedy

grouped question UIN

280162

question first answered

31/07/2019 15:27:16

answering member

4455

	label	Biography information for Seema Kennedy

tabling member

484

	label	Biography information for Dame Louise Ellman