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1129013

	registered interest
	date	03/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Delivery Services: Scotland
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent assessment he has made of the effect of excess delivery charges on people in the far north of Scotland; and what steps he is taking to reduce those charges.
	tabling member constituency	Caithness, Sutherland and Easter Ross
	tabling member printed	Jamie Stone
	uin	259389
	answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>As a Government we have ensured that everyone, including retailers, has access to an affordable postal service for deliveries across the UK via the Universal Service.</p><p> </p><p>The Consumer Protection Partnership is engaging with industry to understand their pricing models and how to reduce costs for consumers in Scotland and Northern Ireland but ultimately these are commercial decisions for each business. Wayfair’s decision to scrap delivery charges on purchases over £40 anywhere in the UK is the type of commercial decision that will drive competition and lead to lower costs.</p><p> </p><p>Through the CPP’s engagement, industry is showing signs of shifting with marketplaces such as Amazon and eBay currently looking at how they can improve the transparency of their delivery options. Menzies Distribution also took a commercial decision to launch a new delivery service (HighlandParcels.com) last year enabling residents in the Highlands and Islands to register and receive their parcels for a fixed fee of £4.99 per delivery.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 06/06/2019 13:00:19 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4612 label Biography information for Jamie Stone

1129014

	registered interest
	date	03/06/2019
	answering body	Department for Business, Energy and Industrial Strategy
	answering dept id	201
	answering dept short name	Business, Energy and Industrial Strategy
	answering dept sort name	Business, Energy and Industrial Strategy
	hansard heading	Delivery Services: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure business accountability to online guarantees of delivery costs.
	tabling member constituency	Caithness, Sutherland and Easter Ross
	tabling member printed	Jamie Stone
	uin	259390
	answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>We have been clear to retailers the need to comply with legislation by ensuring information about delivery conditions or restrictions is clear and up front at the point of purchase so consumers can make an informed choice and if appropriate choose to shop elsewhere.</p><p> </p><p>We have issued revised guidance for business and both the Competition and Markets Authority and the Advertising Standards Authority have undertaken compliance reviews and taken action as a result. The “delivery.law” website launched by Highland Trading Standards last year enables consumers to register a complaint for referral onto the relevant authority to consider enforcement action where there has been a breach of consumer law. The portal also provides guidance to business and consumers.</p><p> </p><p>Government has ensured that everyone, including retailers, has access to an affordable postal service for deliveries across the UK via the Universal Service.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 06/06/2019 13:00:26 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	4612 label Biography information for Jamie Stone