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1110697
registered interest false more like this
date less than 2019-04-09more like thismore than 2019-04-09
answering body
Department for Transport more like this
answering dept id 27 more like this
answering dept short name Transport more like this
answering dept sort name Transport more like this
hansard heading Railways: Standards remove filter
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government what action they intend to take against train operating companies that have the lowest rates of passenger satisfaction in the most recent National Rail Passenger Survey by Transport Focus, published in January. more like this
tabling member printed
Baroness Randerson more like this
uin HL15161 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-04-25more like thismore than 2019-04-25
answer text <p>The Department continually monitors passenger satisfaction with rail operators and if performance declines, we take appropriate action under the terms of our contracts. Operators are required through their Franchise Agreements to achieve challenging satisfaction targets across a range of key measures and if these targets are missed, they must invest in improvements for passengers.</p> more like this
answering member printed Baroness Vere of Norbiton remove filter
question first answered
less than 2019-04-25T13:44:13.757Zmore like thismore than 2019-04-25T13:44:13.757Z
answering member
4580
label Biography information for Baroness Vere of Norbiton more like this
tabling member
4230
label Biography information for Baroness Randerson more like this
1110698
registered interest false more like this
date less than 2019-04-09more like thismore than 2019-04-09
answering body
Department for Transport more like this
answering dept id 27 more like this
answering dept short name Transport more like this
answering dept sort name Transport more like this
hansard heading Railways: Standards remove filter
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government what assessment they have made of the core reasons for the latest National Rail Passenger Survey by Transport Focus, published in January, showing the lowest levels of passenger satisfaction in 10 years. more like this
tabling member printed
Baroness Randerson more like this
uin HL15162 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-04-25more like thismore than 2019-04-25
answer text <p>The latest National Rail Passenger Survey (NRPS) results (Autumn 2018) found that 8 in 10 journeys were rated as satisfactory overall at the national level, with fewer than one in 10 rated as unsatisfactory. Satisfaction as measured by the NRPS has generally remained stable over the last 10 years.</p><p> </p><p>The fieldwork for the Autumn 2018 NRPS was the first since the introduction of the new timetable in May 2018 and the subsequent period of network disruption, which is likely to have had an impact on the results for some Train Operating Companies (TOCs).</p><p> </p><p>In addition, a number of TOCs were affected by industrial action throughout 2018, including South Western Railway and Northern. Parts of the country (particularly Scotland) were affected by Storm Ali during September and October which closed a large number of stations in Scotland.</p> more like this
answering member printed Baroness Vere of Norbiton remove filter
question first answered
less than 2019-04-25T13:51:52.21Zmore like thismore than 2019-04-25T13:51:52.21Z
answering member
4580
label Biography information for Baroness Vere of Norbiton more like this
tabling member
4230
label Biography information for Baroness Randerson more like this