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818994
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Harassment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what information her Department holds on the number of reports of abuse and harassment of staff at jobcentres by location over the last five years. more like this
star this property tabling member constituency Walthamstow more like this
star this property tabling member printed
Stella Creasy more like this
unstar this property uin 121671 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-15more like thismore than 2018-01-15
star this property answer text <p>DWP takes any form of abuse and harassment of its staff by customers and claimants very seriously and has robust controls in place to mitigate the risk of Unacceptable Customer Behaviour (UCB), nonetheless there will be occasions when it does unfortunately occur. We encourage our people to report each and every instance of unacceptable behaviour and we do take action against the perpetrator, with measures proportionate to the seriousness of the incident.</p><p> </p><p>Information collected includes:</p><ul><li>Details of Customer/Claimant details</li><li>Events leading to Incident and location of incident</li><li>Incident Category (Actual, Attempted, Verbal Assault, Threat, Written and Other)</li><li>Incident Type (depending on category) but can include Face to Face, Telephone, Object Thrown. If Verbal Abuse / Threat then Abuse type (Ageist, Cultural, Disability, Emotional, Gender, Personal, Racist, Sexual) may also be recorded</li><li>A narrative of the incident</li></ul> more like this
star this property answering member constituency North West Hampshire remove filter
star this property answering member printed Kit Malthouse more like this
star this property question first answered
less than 2018-01-15T17:09:13.733Zmore like thismore than 2018-01-15T17:09:13.733Z
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
unstar this property tabling member
4088
unstar this property label Biography information for Stella Creasy more like this
819044
star this property registered interest false more like this
star this property date remove filter
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Fund more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect on low-income families in different local authorities of the devolution of control over the Social Fund; and if she will make a statement. more like this
star this property tabling member constituency Oxford East more like this
star this property tabling member printed
Anneliese Dodds more like this
unstar this property uin 121721 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-15more like thismore than 2018-01-15
star this property answer text <p>The reforms to the Social Fund in 2013 have allowed local authorities in England and the devolved administrations in Scotland and Wales to deliver their own local provision for people who are in need of urgent help.</p><p> </p><p>Our 2014 review found that local authorities delivered support more effectively than the previous provision under the Social Fund, and that local authorities are best placed to ensure help is targeted at those who need it most, alongside their other local services.</p> more like this
star this property answering member constituency North West Hampshire remove filter
star this property answering member printed Kit Malthouse more like this
star this property question first answered
less than 2018-01-15T15:35:02.607Zmore like thismore than 2018-01-15T15:35:02.607Z
star this property answering member
4495
star this property label Biography information for Kit Malthouse more like this
unstar this property tabling member
4657
unstar this property label Biography information for Anneliese Dodds more like this