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46386
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what plans he has to penalise companies who have failed to carry out medical assessments for personal independence payments in a timely manner. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194646 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194643 more like this
194644 more like this
194645 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46387
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what compensation is available to those suffering financial hardship as a result of failure to carry out assessments for personal independence payments in a timely manner. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194645 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194643 more like this
194644 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46389
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment he has made of the reasons for backlogs of medical assessments for personal independence payments. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194642 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194643 more like this
194644 more like this
194645 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46390
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps he is taking to address backlogs of medical assessments for personal independence payments. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194643 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194644 more like this
194645 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
46391
star this property registered interest false more like this
star this property date less than 2014-04-01more like thismore than 2014-04-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what time limit he has set for medical assessments for personal independence payments. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 194644 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-04-08more like thismore than 2014-04-08
star this property answer text <p /> <p /> <p>We are committed to ensuring personal independence payment (PIP) claimants receive high quality, objective, fair and accurate assessments. Since the introduction of PIP new claims in April 2013, we have been closely monitoring all aspects of the process.</p><p>As personal independence payment (PIP) is a new benefit, processes are currently bedding in. Our latest analysis is telling us that the end-to-end claimant journey is taking longer than expected. We are working closely with the assessment providers to ensure that they are taking all necessary steps to improve performance, speed up the process and ensure claimants receive a satisfactory experience. We are also seeking to ensure that all the steps in the process run as smoothly as possible and that there are no barriers in our processes and systems that contribute to claims taking longer than necessary to progress.</p><p>Whilst there are no statutory (legal) requirements to complete action on a claim to PIP within a specified time, we have set both personal independence payment assessment providers a target for the length of time to complete assessments of 30 working days.</p><p>Any delays experienced in the new claims process will not affect the date from which claimants are paid; all successful claims will be paid from the date the claim was initially made or the date the qualifying period is met, whichever is the later.</p><p>As for the administration of all benefits, a claimant is free to complain about the service they have received from the Department for Work and Pensions. Complaints about the service received from our assessment providers should be made direct to the relevant assessment provider. A complaint may result in a special payment if the claimant has experienced unfair treatment or suffered financially.</p><p>The Department has robust expectations for provider performance and contracts include a full set of service level agreements setting out expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. Officials meet regularly with both assessment providers to discuss performance. The contracts include a range of remedies and failure to meet contractual obligations will result in the Department applying service credits in line with the contract.</p>
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property grouped question UIN
194642 more like this
194643 more like this
194645 more like this
194646 more like this
star this property question first answered
less than 2014-04-08T12:00:00.00Zmore like thismore than 2014-04-08T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
49047
star this property registered interest false more like this
star this property date less than 2014-04-29more like thismore than 2014-04-29
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate he has made of savings to the public purse arising from using Capita to administer personal independence payment assessments. more like this
star this property tabling member constituency Gedling more like this
star this property tabling member printed
Vernon Coaker more like this
star this property uin 197153 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-05-06more like thismore than 2014-05-06
star this property answer text <p /> <p /> <p>Expenditure forecasts from the introduction of Personal Independence Payment (PIP) are calculated on a national basis and it is therefore not possible to provide a breakdown in respect of areas where administration of PIP has been contracted to Capita.</p> more like this
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property question first answered
less than 2014-05-06T12:00:00.00Zmore like thismore than 2014-05-06T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
360
unstar this property label Biography information for Vernon Coaker more like this
49048
star this property registered interest false more like this
star this property date less than 2014-04-29more like thismore than 2014-04-29
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the performance of Capita in fulfilling its contract to administer personal independence payments. more like this
star this property tabling member constituency Gedling more like this
star this property tabling member printed
Vernon Coaker more like this
star this property uin 197152 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-05-06more like thismore than 2014-05-06
star this property answer text <p /> <p /> <p>I refer the right Hon. Member to the answer I gave on 6 January 2014, <em>Official Report,</em> column 58-59W, to the hon. Member for Edinburgh East (Sheila Gilmore).</p> more like this
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property question first answered
less than 2014-05-06T12:00:00.00Zmore like thismore than 2014-05-06T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
360
unstar this property label Biography information for Vernon Coaker more like this
49633
star this property registered interest false more like this
star this property date less than 2014-05-02more like thismore than 2014-05-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how armed forces veterans are identified when making an application for jobseeker's allowance; and if he will make a statement. more like this
star this property tabling member constituency Gedling more like this
star this property tabling member printed
Vernon Coaker more like this
star this property uin 197704 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-05-12more like thismore than 2014-05-12
star this property answer text <p /> <p /> <p>Armed Forces Veterans who claim Jobseeker's Allowance are identified by the Work Coach at their initial Work Search interview.</p> more like this
star this property answering member constituency Wirral West more like this
star this property answering member printed Esther McVey more like this
star this property question first answered
less than 2014-05-12T12:00:00.00Zmore like thismore than 2014-05-12T12:00:00.00Z
unstar this property answering member
4084
star this property label Biography information for Esther McVey more like this
unstar this property tabling member
360
unstar this property label Biography information for Vernon Coaker more like this
47114
star this property registered interest false more like this
star this property date less than 2014-04-04more like thismore than 2014-04-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment he has made of the extent of the availability of free telephones in jobcentres for jobseekers to contact officials within his Department. more like this
star this property tabling member constituency Walsall South more like this
star this property tabling member printed
Valerie Vaz more like this
star this property uin 195404 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-04-09more like thismore than 2014-04-09
star this property answer text <p /> <p /> <p>Jobcentres provide face to face support for claimants. There is also controlled access to telephones for claimants who need to contact officials in this department over the phone.</p> more like this
star this property answering member constituency Wirral West more like this
star this property answering member printed Esther McVey more like this
star this property question first answered
less than 2014-04-09T12:00:00.00Zmore like thismore than 2014-04-09T12:00:00.00Z
unstar this property answering member
4084
star this property label Biography information for Esther McVey more like this
unstar this property tabling member
4076
unstar this property label Biography information for Valerie Vaz more like this
44487
star this property registered interest false more like this
star this property date less than 2014-03-20more like thismore than 2014-03-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if he will make it his policy to allow applications to the mobility component of Disability Living Allowance by children under three years old who cannot travel without ventilators and similar large amounts of equipment. more like this
star this property tabling member constituency Chatham and Aylesford more like this
star this property tabling member printed
Tracey Crouch more like this
star this property uin 193155 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2014-03-25more like thismore than 2014-03-25
star this property answer text <p /> <p /> <p>I refer my hon. Friend to my answer to the hon. Member for Heywood and Middleton (Mr Dobbin) of 28 February 2014, <em>Official Report,</em> column 561W.</p> more like this
star this property answering member constituency Hemel Hempstead more like this
star this property answering member printed Mike Penning more like this
star this property question first answered
less than 2014-03-25T12:00:00.00Zmore like thismore than 2014-03-25T12:00:00.00Z
unstar this property answering member
1528
star this property label Biography information for Sir Mike Penning more like this
unstar this property tabling member
3950
unstar this property label Biography information for Tracey Crouch more like this