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658000

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average call waiting time was for (a) a claimant and (b) an hon. Member's office enquiring about a universal credits claim.
	tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
	tabling member printed	Drew Hendry
	uin	57335
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>a) The Average Speed to Answer when a claimant makes a call to Universal Credit is 3 minutes 27 seconds based on this financial year to date.</p><p>b) We do not hold data specifically for calls made from hon. Member's office’s enquiring about a Universal Credit.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:19:59 answering member 3969 label Biography information for Damian Hinds
	tabling member	4467 label Biography information for Drew Hendry

658006

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department has taken to deal with the backlog of universal credit claims; and what support there will be in December 2016 for people waiting for such claims.
	tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
	tabling member printed	Drew Hendry
	uin	57447
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>There is no backlog of Universal Credit claims. Where claims are delayed this is due to more information being required from the customer.</p><p> </p><p>Claimants in financial need can apply for an advance of Universal Credit. These requests can be made over the telephone and a decision can be made by agents on that call.</p><p> </p><p>All new Universal Credit claimants have the opportunity to discuss any concerns about how to budget their monthly payment with their work coach. Personal Budgeting Support is available online, by phone and face to face for those with budgeting difficulties.</p><p> </p><p>During December 2016, advances of Universal Credit and Personal Budgeting Support will be available as usual.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:33:48 answering member 3969 label Biography information for Damian Hinds
	tabling member	4467 label Biography information for Drew Hendry

658005

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 December 2016 to Question 56188, on children: day care, if he will publish the methodology used to calculate the estimated spend forecasts.
	tabling member constituency	Hampstead and Kilburn
	tabling member printed	Tulip Siddiq
	uin	57312
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>The savings were estimated using DWP's models of the tax and benefit system. Extracting the full details of the calculations carried out within the models would only be possible at disproportionate cost.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:20:32 answering member 3969 label Biography information for Damian Hinds
	tabling member	4518 label Biography information for Tulip Siddiq

658009

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Halton
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many universal credit payments have been paid back to claimants in the Borough of Halton in the last 12 months.
	tabling member constituency	Halton
	tabling member printed	Derek Twigg
	uin	57439
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>The information requested on Universal Credit payments is not available.</p><p> </p><p>Universal Credit official statistics can be found at:</p><p><a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">https://www.gov.uk/government/collections/universal-credit-statistics</a></p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:06:16 answering member 3969 label Biography information for Damian Hinds
	tabling member	429 label Biography information for Derek Twigg

658014

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Glasgow
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when he plans to publish on the Government's website the public consultation on proposed job centre closures in Glasgow; and if he will extend the time period for that consultation to take account of the time taken for such online publication since the Department's announcement on 7 December 2016 on plans for that consultation.
	tabling member constituency	Glasgow South
	tabling member printed	Stewart Malcolm McDonald
	uin	57534
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>The current consultation process for the proposed closure of Glasgow Bridgeton Jobcentre, Glasgow Castlemilk Jobcentre and Glasgow Maryhill Jobcentre started on 7 December 2016. Stakeholders in the area have been notified of this by letter, with leaflets and posters also made available to customers. The Department is currently considering other options on public consultation.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:34:51 answering member 3969 label Biography information for Damian Hinds
	tabling member	4461 label Biography information for Stewart Malcolm McDonald

657999

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will make an assessment of the cost to claimants of the length of waiting times when making calls to his Department related to universal credits.
	tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
	tabling member printed	Drew Hendry
	uin	57334
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>The average cost for a claimant waiting when making a call from a landline to Universal Credit is £0.41. This is based on the Average Speed to Answer of 3 minutes 27 seconds for this financial year to date.</p><p>When a claimant phones Universal Credit and the Telephony Agent (TA) has established the reason for the call, the claimant may request a call back if they cannot afford the call. In these circumstances the TA must encourage the claimant to go online if the reason for the call is to make a claim to Universal Credit.</p><p>If the claimant is considered vulnerable or suffering hardship, the TA can agree to the call back. Where the TA can ring back immediately they will do that, alternatively where this is not possible they will advise the claimant they will be called back within 3 hours and wrap up the call.</p><p> </p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 15:04:20 answering member 3969 label Biography information for Damian Hinds
	tabling member	4467 label Biography information for Drew Hendry

657297

	registered interest
	date	12/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Child Poverty Unit: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many full-time equivalent staff currently work in the Child Poverty Unit.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	57065
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>The Prime Minister is clear that tackling poverty and disadvantage and delivering real social reform, is a priority for this Government. The Department for Work and Pensions is leading work across Government to bring forward a social justice green paper in the New Year which will identify and address the root causes of poverty, building upon the two statutory indicators set out in the Welfare Reform and Work Act 2016.</p><p> </p><p>The Child Poverty Unit’s main function was to support Ministers in exercising their duties in relation to the income-related targets set out in the Child Poverty Act 2010 and the associated child poverty strategy. Following the repeal of those targets, responsibility for child poverty policy and analysis transferred to the Department for Work and Pensions. The Social Mobility Commission Secretariat continues to be based in the Department for Education and the Secretary of State for Education is the lead Minister for the Commission.</p><p> </p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 10:32:38 answering member 3969 label Biography information for Damian Hinds previous answer version 26796 answering member constituency East Hampshire answering member printed Damian Hinds answering member 3969 label Biography information for Damian Hinds
	tabling member	4243 label Biography information for Dan Jarvis

658002

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Glasgow
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, who the respective landlords are of the Jobcentre Plus offices in (a) Shettleston, (b) Parkhead and (c) Easterhouse.
	tabling member constituency	Glasgow East
	tabling member printed	Natalie McGarry
	uin	57326
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>Since 1998 the Department occupies the majority of its accommodation under a Private Finance Initiative (PFI) known as the PRIME contract. Under the terms of this 20-year PFI, the Department contracts to occupy fully serviced accommodation from its private sector partner, Telereal Trillium.</p><p> </p><p>The leases for the buildings in question are included within the provisions of this PFI arrangement and are therefore not held by DWP. Therefore we are unable to supply the information you have requested.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:39:15 answering member 3969 label Biography information for Damian Hinds
	tabling member	4428 label Biography information for Natalie McGarry

658001

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Glasgow
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what discussions he has had on what dates with the landlords of the Jobcentre Plus offices in (a) Shettleston, (b) Parkhead and (c) Easterhouse on the closure of Jobcentre Plus offices in Glasgow.
	tabling member constituency	Glasgow East
	tabling member printed	Natalie McGarry
	uin	57325
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>Since 1998 the Department has occupied the majority of its accommodation under a Private Finance Initiative (PFI) known as the PRIME contract. Under the terms of this 20 year PFI, the department contracts to occupy fully serviced accommodation from its private sector partner, Telereal Trillium.</p><p> </p><p>The leases for the buildings in question are included within the provisions of this PFI arrangement and are therefore not held directly by the department. As such, the Secretary of State for Work and Pensions has had no discussions with the landlords of a) Shettleston, (b) Parkhead and (c) Easterhouse Jobcentre Plus offices.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:42:14 answering member 3969 label Biography information for Damian Hinds
	tabling member	4428 label Biography information for Natalie McGarry

658017

	registered interest
	date	13/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the oral contribution of the Minister for Employment of 22 June 2015, Official Report, column 608, whether it is his Department's position that there is no robust evidence that directly links sanctions and food bank use.
	tabling member constituency	Rutherglen and Hamilton West
	tabling member printed	Margaret Ferrier
	uin	57521
	answer	answer is ministerial correction date of answer 16/12/2016 answer text <p>It continues to be widely acknowledged that food bank use cannot be attributed to a single cause and the reasons that people use foodbanks are complex and overlapping.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 16/12/2016 14:06:10 answering member 3969 label Biography information for Damian Hinds
	tabling member	4386 label Biography information for Margaret Ferrier