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91332

	registered interest
	date	09/09/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Unemployment Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many people have made at least one claim for out of work benefits in each region and constituent part of the UK since May 2010.
	tabling member constituency	Nottingham East
	tabling member printed	Chris Leslie
	uin	208778
	answer	answer is ministerial correction date of answer 12/09/2014 answer text The information requested is not available and could only be provided at disproportionate cost. answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 12/09/2014 11:36:00 answering member 220 label Biography information for Steve Webb
	tabling member	422 label Biography information for Mr Chris Leslie

1436545

	registered interest
	date	28/02/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Prisoners' Release
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if her Department will make an assessment of the impact of the five week wait for universal credit on the wellbeing of (a) women from marginalised backgrounds leaving prison and (b) all women leaving prison.
	tabling member constituency	Nottingham East
	tabling member printed	Nadia Whittome
	uin	131370
	answer	answer is ministerial correction date of answer 09/03/2022 answer text <p>When claimants are paid Universal Credit is determined by the date of entitlement.</p><p>Where there is an immediate need for financial support, Universal Credit advances can be paid on the same day the claim is made, up to 100% of the estimated Universal Credit award during their first assessment period. This advance can then be repaid over a period of 24 months.</p><p>Advances are paid quickly, and prison leavers can apply for them online or by using the dedicated National Universal Credit phone line which gives quick access to the benefit system for those unable to claim online.</p> answering member constituency Macclesfield answering member printed David Rutley question first answered 09/03/2022 10:56:45 answering member 4033 label Biography information for David Rutley
	tabling member	4869 label Biography information for Nadia Whittome

1677149

	registered interest
	date	11/12/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment Schemes: Young People
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to support young people from low social-economic backgrounds into employment.
	tabling member constituency	Nottingham East
	tabling member printed	Nadia Whittome
	uin	6372
	answer	answer is ministerial correction date of answer 14/12/2023 answer text <p>We want everyone to be able to find a job, progress in work, and thrive in the labour market whoever they are and wherever they live.</p><p>The Department of Work and Pensions Youth Offer provides individually tailored Work Coach support to young people aged 16 to 24 who are claiming Universal Credit. This support includes the Youth Employment Programme, Youth Employability Coaches for young people with additional barriers to finding work, and Youth Hubs across Great Britain.</p><p> </p><p>DWP is a strong champion for social mobility. We have established the Social Mobility Pledge Consortium in partnership with TalkTalk. The pledge asks businesses to make measurable commitments to diversify the backgrounds of their workforce and help vulnerable people in to work. Nearly 120 employer signatories have made the pledge over the last year.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 14/12/2023 17:18:48 answering member 4513 label Biography information for Mims Davies
	tabling member	4869 label Biography information for Nadia Whittome

1672703

	registered interest
	date	23/11/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce waiting times to speak to the Disability Service Centre.
	tabling member constituency	Nottingham East
	tabling member printed	Nadia Whittome
	uin	3560
	answer	answer is ministerial correction date of answer 29/11/2023 answer text <p>We have increased Case Worker resource and consequently wait times on the PIP enquiry line have significantly improved in recent weeks.</p><p> </p><p>It is not possible to increase performance further until the resource position improves further, because we have to deploy Case Workers on processing as well as telephony, to meet demand in both areas of work, which are equally important.</p><p> </p><p>DWP is continually developing new technological capability aimed at providing better information, tailored to customer needs, at the point of call. Going forward, this approach will also help to reduce waiting times for customers.</p> answering member constituency Corby answering member printed Tom Pursglove question first answered 29/11/2023 12:56:06 answering member 4369 label Biography information for Tom Pursglove
	tabling member	4869 label Biography information for Nadia Whittome

427285

	registered interest
	date	09/11/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what plans his Department has to work with credit reference agencies on addressing benefit fraud and error.
	tabling member constituency	Nottingham East
	tabling member printed	Chris Leslie
	uin	15653
	answer	answer is ministerial correction date of answer 16/11/2015 answer text <p>We already use credit reference agency data in the Fraud and Error Service on a case by case basis to support investigations, for example once high suspicion has already been identified which could be via a Hotline allegation or staff referral for example. In debt recovery the use of credit reference agency data enables us to have more informed discussions with the debtor and to reach agreement on rates of repayment that are sustainable for the debtor and meet our needs.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 16/11/2015 15:36:19 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	422 label Biography information for Mr Chris Leslie

1416832

	registered interest
	date	26/01/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for customers calling the personal independence payment line.
	tabling member constituency	Nottingham East
	tabling member printed	Nadia Whittome
	uin	112717
	answer	answer is ministerial correction date of answer 31/01/2022 answer text <p>Wait times for customers needing to make a new claim to PIP remain low with customers, on average, waiting 4 mins and 59 seconds.</p><p> </p><p>Call traffic to the PIP Telephony Enquiry Line fluctuates across the day; the average speed of answer, based on the previous three months, is 23 mins and 30 seconds.</p><p> </p><p>Customers calling to register a PIP Mandatory Reconsideration can expect to wait an average of 3 minutes and 2 seconds.</p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 31/01/2022 17:44:46 answering member 1609 label Biography information for Chloe Smith
	tabling member	4869 label Biography information for Nadia Whittome

989629

	registered interest
	date	17/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Nottingham
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the timetable is for the roll-out of universal credit in Nottingham; which categories of claimants will be included in each phase of that roll-out; and what deadline is planned for the completion of that roll-out.
	tabling member constituency	Nottingham East
	tabling member printed	Mr Chris Leslie
	uin	180642
	answer	answer is ministerial correction date of answer 22/10/2018 answer text <p>Universal Credit was recently rolled out to jobcentres in Nottingham on Wednesday 17 October, and in December, Universal Credit will be live in every Jobcentre in the country.</p><p> </p><p>The Managed Migration regulations will come before Parliament in the autumn, and during 2019 we will test and refine our processes on a small scale to ensure they are working well before we take on larger volumes from 2020 onwards, and complete the process in 2023.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 22/10/2018 16:56:00 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	422 label Biography information for Mr Chris Leslie

1237713

	registered interest
	date	24/09/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of people on (a) universal credit and (b) legacy benefits were subject to deductions for benefit overpayments in the last month for which data is available.
	tabling member constituency	Nottingham East
	tabling member printed	Nadia Whittome
	uin	95256
	answer	answer is ministerial correction date of answer 12/10/2020 answer text <p>UC collects overpayments from the full range of benefits, including tax credits. As more people have moved on to Universal Credit (UC) this has resulted in a greater proportion of these overpayments being collected through UC.</p><p> </p><p>For UC claims with payments due during February 2020, around 23% (579,000 claims) had deductions for benefit overpayments. The deductions from UC for benefit overpayments include overpayments for tax credits, housing benefit and any DWP overpayments (including legacy benefits), not just UC overpayments.</p><p> </p><p>For Legacy benefit claims with payments due during February 2020, around 1% (237,000 claims) had deductions for benefit overpayments.</p><p> </p><p>The Department has an obligation to ensure that public funds are administered responsibly and to abide by the principles set out in Her Majesty’s Treasury’s guidance on Managing Public Money.</p><p> </p><p>We understand the impact that debt can have on the wellbeing of claimants and we endeavour to ensure that the recovery of any overpayment is managed in a way that takes account of the claimant’s individual circumstances. Where a person says they cannot afford the proposed rate of recovery, a reduction in their rate of repayment may be agreed. Debts can be waived if recovery is causing substantial medical and/or financial hardship to a claimant or their immediate family</p><p> </p><p>Our Work Coaches are trained to gauge claimants’ financial needs from their first contact and can refer them to more specialist support for personal budgeting, money guidance and debt advice if required, including through the Money and Pensions Service (MaPS).</p><p> </p><p> </p><p> </p><p><strong>Notes:</strong></p><p>1. Claims figures rounded to the nearest 1,000.</p><p>2. Deductions for benefit overpayments include DWP, HMRC and Local Authority, fraud and non-fraud overpayments.</p><p>3. Figures are provisional and are subject to retrospective change as later data becomes available</p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 12/10/2020 14:40:58 answering member 4423 label Biography information for Will Quince previous answer version 50717 answering member constituency Colchester answering member printed Will Quince answering member 4423 label Biography information for Will Quince
	tabling member	4869 label Biography information for Nadia Whittome

1436542

	registered interest
	date	28/02/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentres: Staff
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure there are specialist staff with trauma training in job centres.
	tabling member constituency	Nottingham East
	tabling member printed	Nadia Whittome
	uin	131367
	answer	answer is ministerial correction date of answer 08/03/2022 answer text <p>Training and guidance is provided for all staff working with different vulnerable groups. This includes developing the skills they need to support and communicate with a diverse range of customers to provide a tailored service that recognises those with complex needs.</p><p> </p><p>Jobcentre staff have access to information on services and support available in their local area for vulnerable claimants and will signpost claimants to national and local organisations who provide specialist support. This has included Trauma Informed Approach training that many staff have now completed. Nationally DWP works with J9, a domestic abuse awareness national initiative.</p><p> </p><p>Work Coaches will tailor conditionality, setting requirements based on what is reasonable for the individual’s circumstances. A claimant’s work search and availability requirements can be switched off for an agreed period of time, and other work-related requirements can be lifted where appropriate. This includes where the claimant has suffered domestic violence and abuse, or periods where a child in their care is suffering distress due to experiencing or witnessing violence or abuse.</p><p> </p><p>To assist identification and claimant support, each Jobcentre Plus site has a complex needs toolkit in place. These are maintained and reviewed locally and contain a named single point of contact for areas such as Homelessness, Care leavers and Prison leavers. Disability Employment Advisers (DEAs) are also on site to support when needed.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 08/03/2022 14:22:12 answering member 4513 label Biography information for Mims Davies
	tabling member	4869 label Biography information for Nadia Whittome

1202800

	registered interest
	date	11/06/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Poverty: Children
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the adequacy of support for (a) families of BAME children and (b) single mothers of BAME children living in poverty.
	tabling member constituency	Nottingham East
	tabling member printed	Nadia Whittome
	uin	58836
	answer	answer is ministerial correction date of answer 03/07/2020 answer text <p>This Government provides a strong welfare safety net, and continues to spend over £95 billion a year on working age welfare benefits for those who need them.</p><p>We do not assess adequacy of benefits on the grounds of race.</p> answering member constituency Colchester answering member printed Will Quince question first answered 03/07/2020 14:08:02 answering member 4423 label Biography information for Will Quince
	tabling member	4869 label Biography information for Nadia Whittome