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<p>UKVI uses commercial partners to manage the visa application process. The decision
to refuse a visa is recorded on our case working system, Proviso, a separate record
is created when the decision is dispatched. Individuals have access to an online tracking
service through the commercial partner which informs them when a decision has been
made on their visa application and is available for collection or delivery. The Visa
Application Centre is not privy to the justification to issue or refuse a visa. The
primary method of service of any visa decision, whether issue or refusal, is via the
Visa Application Centre unless they have requested another route, such as a courier
service. There is no routine use of mail that is not recorded in any manner.</p><p>
</p><p> </p><p>The service of a deportation decision is dependent on the location
of the individual on which the decision is being served. Where the individual is detained
in prison or an immigration removal centre, the deportation decision is served directly
on the individual by officials in the prison or immigration removal centre. Where
the individual is not detained a deportation decision is sent by recorded delivery
to the individuals last notified address and a copy sent to their legal representative.
The Home Office records the service of deportation decisions electronically on the
case information database.</p>
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