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The majority of parents use the childcare service without any problems. Where parents
have missed out on receiving the government top-up for Tax-Free Childcare, HMRC will
pay the equivalent of the government top-up directly into their bank account. Information
on the criteria and how to claim can be found at:<p><a href="https://www.gov.uk/government/publications/childcare-service-compensation"
target="_blank">https://www.gov.uk/government/publications/childcare-service-compensation</a></p>
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