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<p>There is no integration of the system used for passport application processing
and the one used by third-party suppliers for delivery services. This means whilst
Her Majesty’s Passport Office is able to monitor performance on a case-by-case basis
for customer service purposes, there is no accurate measure of whole service performance
to the point of delivery.</p><p> </p><p>Under the terms of the Fast Track service,
passports will be delivered on or before the seventh day following an appointment
before 12.30pm, or the eighth day for appointments after this time. Passports printed
under the Fast Track service are delivered to customers the following day through
a 24-hour service level.</p><p> </p><p>The data attached shows the volume of passports
printed under the Fast Track service within 144 hours (six days) of the application
being submitted. Due to COVID-19, the Fast Track service was suspended until April
2021, with exceptions primarily on compassionate grounds.</p><p> </p>
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