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882469

	registered interest
	date	13/04/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what the compensation criteria is for parents who miss out on tax-free childcare payments as a result of technical problems experienced with the online childcare service.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	135531
	answer	answer is ministerial correction date of answer 19/04/2018 answer text The majority of parents use the childcare service without any problems. Where parents have missed out on receiving the government top-up for Tax-Free Childcare, HMRC will pay the equivalent of the government top-up directly into their bank account. Information on the criteria and how to claim can be found at:<p><a href="https://www.gov.uk/government/publications/childcare-service-compensation" target="_blank">https://www.gov.uk/government/publications/childcare-service-compensation</a></p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 19/04/2018 10:14:47 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4662 label Biography information for Ruth George

984841

	registered interest
	date	10/10/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, pursuant to the Answer of 27 February 2018 to Questions 129224, 129229, 129231 on Childcare Vouchers Wakefield, when he plans to make that information by constituency available.
	tabling member constituency	Wakefield
	tabling member printed	Mary Creagh
	uin	177665
	answer	answer is ministerial correction date of answer 15/10/2018 answer text <p>We have no plans to publish information on the use of childcare vouchers or eligibility for tax free childcare by constituency as we do not hold this information.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 15/10/2018 13:04:34 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	1579 label Biography information for Mary Creagh

864447

	registered interest
	date	15/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Mr Chancellor of the Exchequer, how frequently the contractor's compliance with the government childcare service contract is assessed by his Department.
	tabling member constituency	Oxford East
	tabling member printed	Anneliese Dodds
	uin	132930
	answer	answer is ministerial correction date of answer 20/03/2018 answer text <p>We continually assess our contractor’s compliance with the government childcare service contract.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 20/03/2018 16:03:05 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4657 label Biography information for Anneliese Dodds

882446

	registered interest
	date	13/04/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the total payments made by parents direct to childcare providers due to technical issues experienced with HMRC's online service for tax-free childcare.
	tabling member constituency	New Forest West
	tabling member printed	Sir Desmond Swayne
	uin	135508
	answer	answer is ministerial correction date of answer 18/04/2018 answer text <p>The vast majority of parents have been able to apply for and use Tax-Free Childcare without difficulty. Where parents have missed out on the government top-up HMRC pay compensation to reimburse them.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 18/04/2018 12:58:01 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	55 label Biography information for Sir Desmond Swayne

858519

	registered interest
	date	09/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how much compensation has been paid (a) in total, (b) on average for individual claims and (c) to what number of people for failings of the Childcare Service website.
	tabling member constituency	Batley and Spen
	tabling member printed	Tracy Brabin
	uin	131774
	answer	answer is ministerial correction date of answer 14/03/2018 answer text <p>The vast majority of parents have been able to apply for and use Tax-Free Childcare without difficulty. Where parents have missed out on Tax-Free Childcare payments HMRC will pay compensation to reimburse them.</p><p> </p><p>As at 12 March 2018, HMRC has paid a total of £1,880,859 to parents in lieu of missed Tax-Free Childcare payments and the average payment was £280. HMRC also makes redress payments to recompense parents for inconvenience and expenses such as telephone calls to the helpline. At 12 March 2018 HMRC had paid a total of £96,751in redress to parents and the average payment was £62.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 14/03/2018 12:24:37 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4588 label Biography information for Tracy Brabin

906298

	registered interest
	date	17/05/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, which company is contracted to resolve technical issues with the tax free childcare online application system; what targets are set in that contract; and how much money that is paid to that company under that contract.
	tabling member constituency	St Helens North
	tabling member printed	Conor McGinn
	uin	145359
	answer	answer is ministerial correction date of answer 22/05/2018 answer text <p>The vast majority of parents can use the childcare service (through which they apply for Tax-Free Childcare and 30 hours free childcare) without any problems. HMRC has been working with their delivery partner National Savings &amp; Investments (NS&amp;I) and NS&amp;I’s supplier Atos to make improvements to the service. As a result over 99% of parents are now receiving their eligibility decision within 5 working days.</p><p>It is not the Government’s usual practice to comment on contractual matters between departments and their contactors since they may be commercially sensitive.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 22/05/2018 13:02:04 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4458 label Biography information for Conor McGinn

886235

	registered interest
	date	18/04/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many complaints relating to childcare service accounts have been reported to HMRC in each of the last six months.
	tabling member constituency	York Outer
	tabling member printed	Julian Sturdy
	uin	136430
	answer	answer is ministerial correction date of answer 24/04/2018 answer text <p>The total number of complaints relating to the childcare service received by HMRC each month are set out in the table below.</p><p> </p><table><tbody><tr><td><p>October 17</p></td><td><p>464</p></td></tr><tr><td><p>November 17</p></td><td><p>716</p></td></tr><tr><td><p>December 17</p></td><td><p>554</p></td></tr><tr><td><p>January 18</p></td><td><p>900</p></td></tr><tr><td><p>February 18</p></td><td><p>758</p></td></tr><tr><td><p>March 18</p></td><td><p>551</p></td></tr></tbody></table><p> </p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 24/04/2018 13:01:08 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4079 label Biography information for Julian Sturdy

882758

	registered interest
	date	13/04/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what the cost to the public purse has been of administering the childcare service portal in each month since the beginning of the portal's operation.
	tabling member constituency	Oxford East
	tabling member printed	Anneliese Dodds
	uin	135820
	answer	answer is ministerial correction date of answer 23/04/2018 answer text <p>The table below provides the cost of administering the childcare service each month. These include the operational costs of providing call centre support and ongoing IT service support costs.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Cost (£)</p></td></tr><tr><td><p>April 17</p></td><td><p>1,937,763</p></td></tr><tr><td><p>May 17</p></td><td><p>2,294,341</p></td></tr><tr><td><p>June 17</p></td><td><p>2,469,280</p></td></tr><tr><td><p>July 17</p></td><td><p>2,824,802</p></td></tr><tr><td><p>August 17</p></td><td><p>3,291,804</p></td></tr><tr><td><p>September 17</p></td><td><p>3,822,858</p></td></tr><tr><td><p>October 17</p></td><td><p>3,018,888</p></td></tr><tr><td><p>November 17</p></td><td><p>3,479,858</p></td></tr><tr><td><p>December 17</p></td><td><p>3,229,881</p></td></tr><tr><td><p>January 18</p></td><td><p>3,730,204</p></td></tr><tr><td><p>February 18</p></td><td><p>3,384,455</p></td></tr><tr><td><p>March 18</p></td><td><p>3,562,783</p></td></tr></tbody></table><p> </p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 23/04/2018 14:04:41 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4657 label Biography information for Anneliese Dodds

934184

	registered interest
	date	03/07/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 25 June 2018 to Question 155282, when the programme of research and analysis related to the tax-free childcare scheme will be complete.
	tabling member constituency	Newcastle upon Tyne North
	tabling member printed	Catherine McKinnell
	uin	160216
	answer	answer is ministerial correction date of answer 06/07/2018 answer text <p>The programme of research and analysis for Tax-Free Childcare is due to be completed next year.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 06/07/2018 11:40:51 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4125 label Biography information for Catherine McKinnell

869525

	registered interest
	date	22/03/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Children: Day Care
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what support his Department provides to parents who experience technical difficulties when seeking to claim tax-free childcare online.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	134039
	answer	answer is ministerial correction date of answer 27/03/2018 answer text <p>The majority of parents use the service without problems. HM Revenue and Customs have procedures in place to ensure any parent who experiences a technical issue when applying for Tax-Free Childcare through the online service, receives support and does not lose out financially.</p><p> </p><p>Where parents have missed out on Tax-Free Childcare payments, HMRC pay compensation to reimburse them for missed government top-ups.</p><p> </p><p>A dedicated childcare service helpline is available to provide further support to any parents experiencing technical difficulties.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 27/03/2018 14:47:51 answering member 4097 label Biography information for Elizabeth Truss
	tabling member	4662 label Biography information for Ruth George