||The vast majority of parents apply for and use their childcare account without problems,
including getting their 30 hours eligibility code. Where parents have experienced
technical issues, HMRC has arrangements in place to ensure that they do not miss out
as a result. Manual codes are issued to enable parents to access a 30 hours place
when they are eligible if they cannot get a digital code within the required timeline.
The number of manual codes issued has been decreasing since September 2017 as the
system has become embedded and enhanced.<p> </p>To 31 October 2018, HMRC has received
4,560 complaints from parents who have experienced technical issues with the childcare
service.<p> </p>To 31 October 2018, HMRC has issued 35,370 codes manually to parents.<p>
</p>To 31 October 2018, HMRC has paid out £200,000 in redress to parents for expenses
such as telephone calls to the helpline.