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1713034

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Women
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what his planned timetable is for responding to the findings and recommendations from the Parliamentary and Health Services Ombudsman report into the changes to Women’s State Pension Age, published on 21 March 2024.
	tabling member constituency	Portsmouth South
	tabling member printed	Stephen Morgan
	uin	23268
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/05/2024 14:36:18 answering member 3926 label Biography information for Paul Maynard
	tabling member	4653 label Biography information for Stephen Morgan

1713035

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Women
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when he last met with the Parliamentary and Health Services Ombudsman to discuss the findings and recommendations of its report on changes to Women’s State Pension Age, published on 21 March 2024.
	tabling member constituency	Portsmouth South
	tabling member printed	Stephen Morgan
	uin	23269
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>The Secretary of State for Work and Pensions has not met with the Parliamentary and Health Services Ombudsman since the report into Women’s State Pension age was published on 21 March 2024.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/05/2024 10:56:21 answering member 3926 label Biography information for Paul Maynard
	tabling member	4653 label Biography information for Stephen Morgan

1713079

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Carer's Allowance: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many full time equivalent staff in his Department worked on investigation of earnings alerts for carer’s allowance in (a) 2019-20, (b) 2020-21, (c) 2022-23, (d) 2022-23 and (e) 2023-24.
	tabling member constituency	Midlothian
	tabling member printed	Owen Thompson
	uin	23249
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>The Department allocated the following resources to full time equivalent to the investigation of earnings alerts for carer’s allowance as outlined below;</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>FTE </strong></p></td></tr><tr><td><p>19/20</p></td><td><p>46.43</p></td></tr><tr><td><p>20/21</p></td><td><p>55.20</p></td></tr><tr><td><p>21/22</p></td><td><p>80.92</p></td></tr><tr><td><p>22/23</p></td><td><p>59.75</p></td></tr><tr><td><p>23/24</p></td><td><p>48.70</p></td></tr></tbody></table><p> </p><p>Data is correct as of March for each of the following Financial Years: <strong>(a) 2019/20, (b) 2020/21, (c) 2021/22, (d) 2022/23 and (e) 2023/24.</strong></p><p><strong> </strong></p><p>Figures were derived from the Department’s Activity Based Model (ABM), which provides Full Time Equivalent (FTE) figures based on point in time estimate by Line Managers. They cover only FTE of staff with paid employment.</p><p> </p><p>The number of colleagues employed in these directorates is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard. As the Department holds the information, we have released it.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/05/2024 14:41:43 answering member 3926 label Biography information for Paul Maynard
	tabling member	4482 label Biography information for Owen Thompson

1713083

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Carer's Allowance: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many potential cases of overpayments of carer’s allowance were flagged by the Verified Earnings and Pensions service system in each of the last five financial years; and how many such cases were investigated in each of those years.
	tabling member constituency	Midlothian
	tabling member printed	Owen Thompson
	uin	23251
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <table><tbody><tr><td><p><strong> Rounded</strong></p></td><td><p><strong>2019/20</strong></p></td><td><p><strong>2020/21</strong></p></td><td><p><strong>2021/22</strong></p></td><td><p><strong>2022/23</strong></p></td><td><p><strong>2023/24</strong></p></td></tr><tr><td><p>The number of cases flagged as potentially in need of investigation by the VEPs system</p></td><td><p>91,000</p></td><td><p>73,000</p></td><td><p>96,000</p></td><td><p>107,000</p></td><td><p>67,000</p></td></tr><tr><td><p>The number of cases investigated</p></td><td><p>35,000</p></td><td><p>38,000</p></td><td><p>46,000</p></td><td><p>50,000</p></td><td><p>35,000</p></td></tr></tbody></table><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/05/2024 14:22:48 answering member 3926 label Biography information for Paul Maynard
	tabling member	4482 label Biography information for Owen Thompson

1713085

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Carer's Allowance: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many carer’s allowance overpayments over (a) £5,000 and (b) £20,000 there were in (i) 2022-23 and (ii) 2023-24.
	tabling member constituency	Midlothian
	tabling member printed	Owen Thompson
	uin	23252
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>We recognise the significant contribution of carers to supporting those most in need, which is why we have increased Carer's Allowance by almost £1,500 since 2010.</p><p> </p><p>As with all DWP benefits, claimants have a responsibility to ensure they are entitled to the benefit they claim and to inform the DWP of any changes in their circumstances that could impact their award. For Carer’s Allowance, eligibility is partly dependent upon claimants earning £151 or less a week after tax, National Insurance and allowable expenses. This is set out at: <a href="https://www.gov.uk/carers-allowance/eligibility" target="_blank">Carer's Allowance: Eligibility - GOV.UK (www.gov.uk)</a></p><p> </p><p>Where overpayments do occur due to not being entitled to the benefit, the Department has a duty to the taxpayer to protect public funds and to ask for money to be paid back. We remain committed to working with anyone who is struggling with their repayment terms and will always look to negotiate sustainable and affordable repayment plans.</p><p> </p><p>Our most recent statistics show that Carer's Allowance overpayments relating to earnings/employment represents 2.1% of our £3.3bn Carer’s Allowance expenditure.</p><p> </p><p>The information requested has been provided in the table below.</p><p /><table><tbody><tr><td><p><strong>Carer’s Allowance Overpayment Value Grouping</strong></p></td><td><p><strong>2022/23</strong></p></td><td><p><strong>2023/24</strong></p></td></tr><tr><td><p>£5000.00 - £20,000.00</p></td><td><p>1,310</p></td><td><p>1,300</p></td></tr><tr><td><p>Over £20,000.00</p></td><td><p>60</p></td><td><p>40</p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p>1,370</p></td><td><p>1,340</p></td></tr></tbody></table><p><strong> </strong></p><p>The data has been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics.</p><p> </p><p>Note that the year relates to when the debt was raised on Debt Manager, and therefore not necessarily the period as to when Carer’s Allowance was overpaid. The overpayments may span periods of many years.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/05/2024 15:36:42 answering member 3926 label Biography information for Paul Maynard
	tabling member	4482 label Biography information for Owen Thompson

1713126

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Carer's Allowance: Overpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the highest value overpayment has been for Carer’s Allowance in the (a) 2021-22, (b) 2022-23 and (c) 2023-24 financial years.
	tabling member constituency	Linlithgow and East Falkirk
	tabling member printed	Martyn Day
	uin	23253
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Claimants have a responsibility to ensure they are entitled to benefits they claim and to inform the DWP of any changes in their circumstances that could impact their award.</p><p> </p><p>Where overpayments do occur due to not being entitled to the benefit, the Department has a duty to the taxpayer to protect public funds and to ask for money to be paid back. We remain committed to working with anyone who is struggling with their repayment terms and will always look to negotiate sustainable and affordable repayment plans.</p><p> </p><p>Our most recent statistics show that Carer's Allowance overpayments relating to earnings/employment represents just 2.1% of our £3.3bn Carer’s Allowance expenditure.</p><p> </p><p>The information requested has been provided in the table below. To avoid potentially disclosing personal information, we have bucketed the values requested.</p><p> </p><table><tbody><tr><td><p><strong> Highest Value Carer’s Allowance Overpayment</strong></p></td><td><p><strong>2021/22</strong></p></td><td><p><strong>2022/23</strong></p></td><td><p><strong>2023/24</strong></p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p>£60-70k</p></td><td><p>£30-40k</p></td><td><p>£40-50k</p></td></tr></tbody></table><p><strong> </strong></p><p>The data has been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics.</p><p> </p><p>Note that the values represent the original overpayment amount when raised on Debt Manager. As the year relates to when the overpayment was raised as a debt for recovery, it does not necessarily relate to the period as to when benefit was overpaid. The overpayments above all span periods of many years.</p><p> </p><p>Note that the data provided is for all categories of overpayment. It is not necessarily the case that these overpayments arose due to claimants breaching the earnings limit.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/05/2024 15:33:32 answering member 3926 label Biography information for Paul Maynard
	tabling member	4488 label Biography information for Martyn Day

1713171

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Personal Independence Payment claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2013.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23130
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23131 23132 23133 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713172

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Employment and Support Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23131
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23130 23132 23133 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713173

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Disability Living Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Disability Living Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23132
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23130 23131 23133 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle

1713174

	registered interest
	date	23/04/2024
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobseeker's Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what percentage of new Jobseeker’s Allowance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2010.
	tabling member constituency	Wallasey
	tabling member printed	Dame Angela Eagle
	uin	23133
	answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Table 1<strong> - Percentage of new claims that have been completed within the planned processing timescales by benefit.</strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong>2016-17</strong></p></td><td><p><strong>2017-18</strong></p></td><td><p><strong>2018-19</strong></p></td><td><p><strong>2019-20</strong></p></td><td><p><strong>2020-21</strong></p></td><td><p><strong>2021-22</strong></p></td><td><p><strong>2022-23</strong></p></td><td><p><strong>2023-24</strong></p></td></tr><tr><td><p><strong>Jobseekers Allowance</strong></p></td><td><p>88.6%</p></td><td><p>86.8%</p></td><td><p>80.6%</p></td><td><p>53.1%</p></td><td><p>82.5%</p></td><td><p>87.1%</p></td><td><p>67.8%</p></td><td><p>58.7%</p></td></tr><tr><td><p><strong>Employment and Support Allowance</strong></p></td><td><p>84.6%</p></td><td><p>85.3%</p></td><td><p>73.3%</p></td><td><p>96.1%</p></td><td><p>70.9%</p></td><td><p>42.5%</p></td><td><p>47.4%</p></td><td><p>39.5%</p></td></tr><tr><td><p><strong>State Pension</strong></p></td><td><p>87.9%</p></td><td><p>73.7%</p></td><td><p>86.8%</p></td><td><p>86.7%</p></td><td><p>76.2%</p></td><td><p>45.6%</p></td><td><p>72.0%</p></td><td><p>96.2%</p></td></tr><tr><td><p><strong>Pension Credit</strong></p></td><td><p>71.0%</p></td><td><p>55.2%</p></td><td><p>53.4%</p></td><td><p>44.8%</p></td><td><p>88.2%</p></td><td><p>74.3%</p></td><td><p>45.7%</p></td><td><p>77.7%</p></td></tr><tr><td><p><strong>Disability Living Allowance (child)</strong></p></td><td><p>96.8%</p></td><td><p>96.5%</p></td><td><p>96.2%</p></td><td><p>91.3%</p></td><td><p>92.1%</p></td><td><p>35.6%</p></td><td><p>4.6%</p></td><td><p>3.5%</p></td></tr><tr><td><p><strong>Personal Independence Payment </strong></p></td><td><p>85.1%</p></td><td><p>77.2%</p></td><td><p>72.3%</p></td><td><p>40.4%</p></td><td><p>23.0%</p></td><td><p>6.8%</p></td><td><p>38.4%</p></td><td><p>51.7%</p></td></tr><tr><td><p><strong>Child Maintenance Service</strong></p></td><td><p>82.8%</p></td><td><p>87.4%</p></td><td><p>88.3%</p></td><td><p>91.6%</p></td><td><p>84.3%</p></td><td><p>84.3%</p></td><td><p>79.4%</p></td><td><p>79.6%</p></td></tr><tr><td><p><strong>Universal Credit</strong></p></td><td><p> </p></td><td><p> </p></td><td><p>80.4%</p></td><td><p>85.2%</p></td><td><p>90.9%</p></td><td><p>85.7%</p></td><td><p>84.4%</p></td><td><p>TBC</p></td></tr></tbody></table><p> </p><p> </p><p><strong>Comments to note:</strong></p><p> </p><ul><li>Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>In the spirit of answering the question we have provided table 1 above.</li></ul><p> </p><p> </p><p><strong>Service Performance Context:</strong></p><p><strong> </strong></p><p><strong>Jobseekers Allowance</strong></p><p><strong> </strong></p><ul><li>From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.</li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>Employment and Support Allowance</strong></p><p><strong> </strong></p><ul><li>ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.</li></ul><p><strong> </strong></p><p><strong>State Pension</strong></p><p><strong> </strong></p><ul><li>Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.</li></ul><p><strong> </strong></p><p><strong>Pension Credit</strong></p><p><strong> </strong></p><ul><li>2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.</li></ul><p> </p><p><strong>Disability</strong><strong> Living Allowance (Child) </strong></p><p> </p><ul><li>Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.</li><li>Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.</li><li>During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.</li><li>We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.</li></ul><p> </p><p><strong>Personal Independence Payment</strong></p><p><strong> </strong></p><ul><li>PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see <a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-january-2024" target="_blank">published statistics</a>)</li><li>PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.</li></ul><p><strong> </strong></p><p><strong>Child Maintenance Service</strong></p><ul><li>Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.</li></ul><p> </p><p><strong>Universal Credit </strong></p><p> </p><ul><li>Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (<a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">Universal Credit statistics - GOV.UK (www.gov.uk)</a>). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.</li></ul><p> </p><ul><li>The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.</li></ul><p> </p><p> </p><ul><li>Planned timescales for all benefits are listed in table 2 below.</li></ul><p> </p><p><strong>Table 2: Planned Timescales for new claims (current methodology)</strong></p><table><tbody><tr><td><p>Jobseekers Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>Employment and Support Allowance</p></td><td><p>Within 10 working days</p></td></tr><tr><td><p>State Pension</p></td><td><p>Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.</p></td></tr><tr><td><p>Pension Credit</p></td><td><p>Within 50 working days</p></td></tr><tr><td><p>Disability Living Allowance (Child)</p></td><td><p>Within 40 working days</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>Within 75 working days</p></td></tr><tr><td><p>Child Maintenance Service</p></td><td><p>Payment within 12 weeks</p></td></tr><tr><td><p>Universal Credit</p></td><td><p>% Full Payment 1st Assessment Period</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.</p><p><strong> </strong></p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 23130 23131 23132 23134 23135 23136 23137 question first answered 01/05/2024 14:37:14 answering member 3926 label Biography information for Paul Maynard
	tabling member	491 label Biography information for Dame Angela Eagle