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answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed grouped question UIN question first answered question first ministerially corrected answering member label attachment file name title previous answer version answering member constituency answering member constituency answering member printed answering member printed answering member label answering member label
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947127

	registered interest
	date	23/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what are their plans to address payment errors and delays for people attempting to claim Universal Credit.
	tabling member printed	Lord Taylor of Warwick
	uin	HL9817
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.</p><p>DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.</p><p> </p><p>Advances are available to provide financial support until the first payment and these can now be repaid over a course of 12 months and can consist of up to 100 per cent of the indicative monthly award. We have also abolished waiting days and now provide 2 weeks of housing support to claimants moving to Universal Credit from Housing Benefit.</p><p> </p><p>If a claim has been delayed due to error, DWP can also consider awarding an ex-gratia payment, as set out in the guide of Financial Redress for Maladministration, available on gov.uk, and which is attached.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 13:50:40 question first ministerially corrected 31/07/2018 14:41:10 answering member 3349 label Biography information for Baroness Buscombe attachment 1 file name HL9817 Financial Redress for Maladministration FR.PDF title Financial Redress for Maladministration previous answer version 72633 answering member printed Baroness Buscombe answering member 3349 label Biography information for Baroness Buscombe
	tabling member	1796 label Biography information for Lord Taylor of Warwick

1187058

	registered interest
	date	20/03/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure limited social interaction in relation to appointments for new universal credit claimants since 16 March 2020.
	tabling member constituency	Wentworth and Dearne
	tabling member printed	John Healey
	uin	33408
	answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">DWP has always followed Public Health England guidelines on social distancing. As of 24th March, Jobcentres are only offering face-to-face appointments – conducted in accordance with PHE guidelines on social distancing - for the small number of claimants who would otherwise not be able to receive support. This helps us to continue to deliver our critical services whilst keeping our customers and staff safe.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:50 answering member 4513 label Biography information for Mims Davies previous answer version 15508 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
	tabling member	400 label Biography information for John Healey

1187061

	registered interest
	date	23/03/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps his Department is taking to provide (a) phone and (b) online appointments for new universal credit claimants.
	tabling member constituency	Wentworth and Dearne
	tabling member printed	John Healey
	uin	33410
	answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:26 answering member 4513 label Biography information for Mims Davies previous answer version 15510 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
	tabling member	400 label Biography information for John Healey

1187062

	registered interest
	date	23/03/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether new universal credit claimants have been required to attend in-person appointments after a phone assessment since 16 March 2020.
	tabling member constituency	Wentworth and Dearne
	tabling member printed	John Healey
	uin	33411
	answer	answer is ministerial correction date of answer 31/03/2020 answer text <p><del class="ministerial">As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.</del></p><p><del class="ministerial">The Department is taking all appropriate steps to protect colleagues and customers, in line with Government advice.</del></p><p><ins class="ministerial">We have temporarily suspended the requirement for face-to-face Jobcentre Plus appointments for all claimants in Universal Credit, Job Seekers’ Allowance (JSA), Employment Support Allowance (ESA) and Income Support. Advances for all new UC claimants are now available online / via phone, with no requirement to attend a job centre.</ins></p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 31/03/2020 10:07:19 question first ministerially corrected 15/04/2020 14:58:09 answering member 4513 label Biography information for Mims Davies previous answer version 15511 answering member constituency Mid Sussex answering member printed Mims Davies answering member 4513 label Biography information for Mims Davies
	tabling member	400 label Biography information for John Healey

652776

	registered interest
	date	06/12/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 6 December 2016 to Question 55887, how many full-time equivalent members of staff his Department has employed to work on the design and implementation of universal credit in (a) 2010-11, (b) 2011-12, (c) 2012-13, (d) 2013-14, (e) 2014-15 and (f) 2015-16.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	56404
	answer	answer is ministerial correction date of answer 12/12/2016 answer text <p><del class="ministerial">Data on reports of pension scams is collected via Action Fraud. However, the government, working with the City of London Police and other partners as part of Project Bloom, is aware that many scams in the UK, and the true extent of associated losses, go un-reported. The true extent of losses may also only become apparent some time after the initial report and increases in fraud reports could be due to a number of factors, for example increased industry reporting or rising awareness amongst the public due to high profile information campaigns.</del></p><p> </p><p><del class="ministerial">The Government takes the issue of pension scams very seriously, which is why, on 5 December 2016 we launched a public consultation on a package of measures aimed at tackling pension scams. This included a proposed definition of pension fraud to allow better monitoring and data collection on pension scams.</del></p><p> </p><p><del class="ministerial">The Government will continue to work closely with the City of London Police and other Project Bloom partners to help local forces and other agencies raise awareness on pension scams and encourage more people to report scamming activity and losses.</del></p><p> </p><p><del class="ministerial">The table below breaks down the location of the victim of reported pension scams collated by Action Fraud over the last two financial years.</del></p><p> </p><table><tbody><tr><td><p><del class="ministerial"><strong>Location of victims of reported pension scams</strong></del></p></td><td><p><del class="ministerial"><strong>Financial year 2014/15</strong></del></p></td><td><p><del class="ministerial"><strong>Financial year 2015/16 to date </strong></del></p></td></tr><tr><td><p><del class="ministerial">Scotland</del></p></td><td><p><del class="ministerial">27</del></p></td><td><p><del class="ministerial">17</del></p></td></tr><tr><td><p><del class="ministerial">Rest of the UK</del></p></td><td><p><del class="ministerial">921</del></p></td><td><p><del class="ministerial">446</del></p></td></tr></tbody></table><p><ins class="ministerial">This information is not readily available and could only be provided at disproportionate cost.</ins></p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 12/12/2016 15:32:39 question first ministerially corrected 12/12/2016 16:11:12 answering member 3969 label Biography information for Damian Hinds previous answer version 25819 answering member constituency Watford answering member printed Richard Harrington answering member 4068
	tabling member	4212 label Biography information for Debbie Abrahams

758890

	registered interest
	date	07/09/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what estimate his Department has made of the number of people receiving tax credits who will be receiving universal credit at the completion of full service roll-out.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	9616
	answer	answer is ministerial correction date of answer 13/09/2017 answer text <p>Based on the existing tax credit data and take-up we estimate that around <del class="ministerial">5.8</del> <ins class="ministerial">3.8 </ins>million people receiving Tax Credits will be receiving Universal Credit at the completion of Full Service roll-out.</p> answering member constituency East Hampshire answering member printed Damian Hinds previous answer version 11131 answering member constituency East Hampshire answering member printed Damian Hinds answering member 3969 label Biography information for Damian Hinds 11369 answering member constituency East Hampshire answering member printed Damian Hinds answering member 3969 label Biography information for Damian Hinds question first answered 13/09/2017 15:12:46 question first ministerially corrected 08/01/2018 20:43:49 answering member 3969 label Biography information for Damian Hinds
	tabling member	4212 label Biography information for Debbie Abrahams

1654847

	registered interest
	date	20/07/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many children of compulsory school age live in households in receipt of Universal Credit with a household income after tax and before benefits of less than (a) £7,400, (b) £9,075 and (c) £9,390 a year in England.
	tabling member constituency	Twickenham
	tabling member printed	Munira Wilson
	uin	195588
	answer	answer is ministerial correction date of answer 07/09/2023 answer text <p>The requested information is provided in the attached spreadsheet, subject to the caveats set out in the attached.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 195589 question first answered 07/09/2023 18:00:23 answering member 4142 label Biography information for Guy Opperman attachment 1 file name PQ195588_PQ195589 DataTable.xlsx title data table
	tabling member	4776 label Biography information for Munira Wilson

1654848

	registered interest
	date	20/07/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many children of compulsory school age live in households in receipt of Universal Credit with a household income after tax and before benefits of less than (a) £7,400, (b) £9,075 and (c) £9,390 a year in each region of England.
	tabling member constituency	Twickenham
	tabling member printed	Munira Wilson
	uin	195589
	answer	answer is ministerial correction date of answer 07/09/2023 answer text <p>The requested information is provided in the attached spreadsheet, subject to the caveats set out in the attached.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 195588 question first answered 07/09/2023 18:00:23 answering member 4142 label Biography information for Guy Opperman attachment 1 file name PQ195588_PQ195589 DataTable.xlsx title data table
	tabling member	4776 label Biography information for Munira Wilson

780324

	registered interest
	date	30/10/2017
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government, what was the (1) shortest, (2), median, and (3) longest, delay in days in paying Universal Credit, in each of the last four quarters of the financial year for which figures are available; whether those figures are based on all Universal Credit payments or payments to a representative group of applicants; and if the latter, what was the size of that group, and how was it composed.
	tabling member printed	Lord Hylton
	uin	HL2688
	answer	answer is ministerial correction date of answer 13/11/2017 answer text <p>We do not have payment timeliness data broken down to the characteristics being requested. The latest data, published on 2 October on gov.uk, provides the most up to date information on payment timeliness and methodology, and is attached.</p> answering member printed Baroness Buscombe question first answered 13/11/2017 15:24:12 answering member 3349 label Biography information for Baroness Buscombe attachment 1 file name HL2688 universal-credit-payment-timeliness-statistical-ad-hoc.pdf title Universal Credit Payment Timeliness Data
	tabling member	2018 label Biography information for Lord Hylton

1189395

	registered interest
	date	22/04/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what provisions are in place to support Universal Credit claimants who need to make a non-digital claim.
	tabling member printed	Baroness Lister of Burtersett
	uin	HL3038
	answer	answer is ministerial correction date of answer 28/04/2020 answer text <p>The Department takes seriously the need to support claimants, and wants Universal Credit to be easy to access. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system. This allows our staff to concentrate on those people who require additional support through different channels.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. A copy of the survey is attached.</p><p> </p><p>For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK. In addition, Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service since April 2019. The Citizens Advice ‘Help to Claim’ service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is currently available online and by telephone.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account will be communicated in an alternative format, which is best suited to an individual’s circumstances.</p> answering member printed Baroness Stedman-Scott question first answered 28/04/2020 16:36:39 answering member 4174 label Biography information for Baroness Stedman-Scott attachment 1 file name HL3038 universal-credit-full-service-claimant-survey.pdf title Universal Credit Claimant Survey
	tabling member	4234 label Biography information for Baroness Lister of Burtersett