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<p>The information requested is not available. We have a stringent performance management
regime which includes Department for Work and Pensions (DWP) performance managers
attending assessment centres; however, data for such visits is not retained.</p><p>
</p><p>Provider performance is measured across a range of service level agreements
setting out the department's expectations for service delivery. These include quality,
performance delivery targets and customer experience.</p><p> </p><p>Independent Audit
is one of the department’s tools to measure quality for performance management purposes.
It is a self-contained team comprising of experienced health professional assessors
who review a sample of assessment reports on a monthly basis to determine their quality.
This helps ensure that assessment reports are fit for purpose, clinically justified,
and provide sufficient information for the department to make a reasonable decision
on entitlement to benefit. It is not an audit of the assessment provider as a whole.</p><p>
</p><p> </p>
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