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417035
star this property registered interest false more like this
star this property date less than 2015-09-07more like thismore than 2015-09-07
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL1955 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-09-17more like thismore than 2015-09-17
star this property answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> more like this
star this property answering member printed Lord Freud more like this
star this property question first answered
less than 2015-09-17T11:21:34.793Zmore like thismore than 2015-09-17T11:21:34.793Z
star this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
2018
unstar this property label Biography information for Lord Hylton more like this
50212
star this property registered interest false more like this
star this property date less than 2014-05-07more like thismore than 2014-05-07
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what training is provided on disability awareness to staff in Jobcentre Plus offices as part of the public sector equality duty; and what steps are being taken to ensure that awareness by staff of obligations under the duty is improving. more like this
star this property tabling member printed
Baroness Thomas of Winchester more like this
star this property uin HL6930 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-05-14more like thismore than 2014-05-14
star this property answer text <p /> <p /> <p>DWP, in partnership with Civil Service Learning, provides a wide range of diversity and disability learning opportunities for staff.</p><p> </p><p>The ‘Equality and Diversity Essentials' package provides an overview of the Equality Act 2010, the Public Sector Equality Duty and covers disability for customers and employees. The learning is targeted at all new employees as part of induction and as a refresher for other staff.</p><p> </p><p>DWP offers a follow up ‘Disability Awareness' course. This aims to build the confidence of managers to give effective support to disabled employees.</p><p> </p><p>DWP customer facing staff are trained in the skills required to support a range of claimants and to respect their individual needs. This approach ensures they are skilled to deal with a diverse set of circumstances, whilst treating everyone as individuals. Jobcentre Advisers, in particular, have access to a comprehensive training programme which focuses on raising awareness of the individual's personal circumstances, including disabilities, and also recognises that those circumstances can affect individuals in different ways.</p><p> </p><p>The Department regularly participates in external benchmarking activity to measure and improve performance for disabled staff, customers and service users. 2013 results showed a significant improvement in performance from 2012.</p>
star this property answering member printed Lord Freud more like this
star this property question first answered
less than 2014-05-14T12:00:00.00Zmore like thismore than 2014-05-14T12:00:00.00Z
star this property answering member
3893
star this property label Biography information for Lord Freud more like this
star this property tabling member
3785
unstar this property label Biography information for Baroness Thomas of Winchester more like this
61842
star this property registered interest false more like this
star this property date less than 2014-06-12more like thismore than 2014-06-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what training is available on autism for jobcentre plus advisers. more like this
star this property tabling member constituency Dumfries and Galloway more like this
star this property tabling member printed
Mr Russell Brown more like this
star this property uin 200380 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-06-18more like thismore than 2014-06-18
star this property answer text <p /> <p>All Jobcentre Plus advisers have access to a comprehensive learning programme which includes a specific focus on taking consideration of individuals' personal circumstances. This training ensures staff are aware that disabilities and health conditions including autism can affect individuals in different ways.</p><p> </p><p>Specialist help can be provided by Disability Employment Advisers who have extensive additional courses appropriate to this specialist area. This training has been designed with input from Specialist DWP Work Psychologists to enable these advisers to support people with particular complex needs. This training includes case studies relating to autism.</p><p><strong>     </strong></p> more like this
star this property answering member constituency Wirral West more like this
star this property answering member printed Esther McVey more like this
star this property question first answered
less than 2014-06-18T11:03:42.8633434Zmore like thismore than 2014-06-18T11:03:42.8633434Z
star this property answering member
4084
star this property label Biography information for Esther McVey more like this
star this property tabling member
588
unstar this property label Biography information for Mr Russell Brown more like this
224176
star this property registered interest false more like this
star this property date less than 2015-02-27more like thismore than 2015-02-27
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what training is offered to Jobcentre Plus staff to enable them to better work with (a) lone parents and (b) ethnic minority jobseekers. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms more like this
star this property uin 225763 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-03-04more like thismore than 2015-03-04
star this property answer text <p /> <p>The training delivered to Jobcentre staff ensures they have the capability to support a range of customers/claimants, it teaches them to respect the individual needs of Jobseekers whether these are lone parents or from an ethnic minority background. This approach ensures that staff are equipped to deal with a diverse set of circumstances whilst treating all Jobseekers as individuals.</p><p> </p><p>All staff receive ‘foundation learning’ which covers excellent customer service, diversity and claimants’ needs and stresses the importance of looking for signs where additional support may be required.</p><p> </p><p>Jobcentre Work Coaches have access to an on-going, comprehensive learning programme that focuses on raising awareness of the Jobseekers personal circumstances. This learning recognises that irrespective of whether the Jobseeker is a lone parent or from an ethnic minority (or both) it can affect them in different ways. To complement this approach other more specific products are available to staff, for example, Helping Parents into Work and Skills Screening - the process by which potential skills needs in relation to claimants’ job goals, or available jobs in the local labour market, are identified.</p><p>Both are useful when supporting lone parents and ethnic minority Jobseekers.</p><p> </p><p>Overall the learning offered places a greater emphasis on the need for personalisation and flexibility which enables the Work Coaches to build strong relationships with all Jobseekers and Jobcentre staff will complete this learning programme.</p>
star this property answering member constituency Wirral West more like this
star this property answering member printed Esther McVey more like this
star this property question first answered
less than 2015-03-04T16:07:16.873Zmore like thismore than 2015-03-04T16:07:16.873Z
star this property answering member
4084
star this property label Biography information for Esther McVey more like this
star this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this
444790
star this property registered interest false more like this
star this property date less than 2016-01-13more like thismore than 2016-01-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what training jobcentre work coaches receive. more like this
star this property tabling member constituency Burnley more like this
star this property tabling member printed
Julie Cooper more like this
star this property uin 22329 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2016-01-22more like thismore than 2016-01-22
star this property answer text <p>All Jobcentre Work Coaches complete learning that has been designed specifically for their role. This learning combines the knowledge, skills and behaviours they need to coach claimants effectively so that they are able to identify for themselves what they need to do to find work and how best to do it.</p><p>It includes diversity and equality, working with vulnerable claimants and working with claimants who have a mental health condition.</p><br /> more like this
star this property answering member constituency Witham more like this
star this property answering member printed Priti Patel more like this
star this property question first answered
less than 2016-01-22T11:28:20.303Zmore like thismore than 2016-01-22T11:28:20.303Z
star this property answering member
4066
star this property label Biography information for Priti Patel more like this
star this property tabling member
4405
unstar this property label Biography information for Julie Cooper more like this
596132
star this property registered interest false more like this
star this property date less than 2016-10-07more like thismore than 2016-10-07
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, when his Department plans to make training materials for work coaches available. more like this
star this property tabling member constituency Bermondsey and Old Southwark more like this
star this property tabling member printed
Neil Coyle more like this
star this property uin 47309 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2016-10-12more like thismore than 2016-10-12
star this property answer text <p>An overview of the new Work Coach externally accredited learning routeway will be made available early in 2017. There are no plans to publish existing training materials.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-10-12T15:12:46.727Zmore like thismore than 2016-10-12T15:12:46.727Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
4368
unstar this property label Biography information for Neil Coyle more like this
940658
star this property registered interest false more like this
star this property date less than 2018-07-13more like thismore than 2018-07-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will publish the guidance her Department provides to work coaches. more like this
star this property tabling member constituency Airdrie and Shotts more like this
star this property tabling member printed
Neil Gray more like this
star this property uin 163801 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-07-18more like thismore than 2018-07-18
star this property answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 163800 more like this
star this property question first answered
less than 2018-07-18T12:06:49.017Zmore like thismore than 2018-07-18T12:06:49.017Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4365
unstar this property label Biography information for Neil Gray more like this
940657
star this property registered interest false more like this
star this property date less than 2018-07-13more like thismore than 2018-07-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department issues guidance to work coaches on what support they should provide to claimants. more like this
star this property tabling member constituency Airdrie and Shotts more like this
star this property tabling member printed
Neil Gray more like this
star this property uin 163800 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-07-18more like thismore than 2018-07-18
star this property answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 163801 more like this
star this property question first answered
less than 2018-07-18T12:06:48.97Zmore like thismore than 2018-07-18T12:06:48.97Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4365
unstar this property label Biography information for Neil Gray more like this
1139813
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what training her Department provides to Jobcentre Plus staff on economic abuse as a form of domestic abuse. more like this
star this property tabling member constituency Rotherham more like this
star this property tabling member printed
Sarah Champion more like this
star this property uin 278514 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-29more like thismore than 2019-07-29
star this property answer text <p>DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. This includes those who are, or have been, victims of domestic abuse.</p><p> </p><p>Our Work Coaches undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches receive training on how to support claimants with complex needs, which includes a module on identifying, supporting and signposting victims of abuse.</p><p> </p><p>In addition around 600 DWP staff across the UK are currently undergoing specialist training from expert organisation Women’s Aid. The newly assigned points of contact will be trained to identify and support the needs of anyone experiencing domestic abuse, and will work closely with local services to share knowledge and signpost women to additional, external support.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-07-29T14:31:05.86Zmore like thismore than 2019-07-29T14:31:05.86Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4267
unstar this property label Biography information for Sarah Champion more like this
850945
star this property registered interest false more like this
star this property date less than 2018-02-27more like thismore than 2018-02-27
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, when her Department most recently revised its guidance to jobcentre staff on managing customer declarations of intention to attempt suicide or self-harm. more like this
star this property tabling member constituency Oldham East and Saddleworth more like this
star this property tabling member printed
Debbie Abrahams more like this
star this property uin 130153 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-03-07more like thismore than 2018-03-07
star this property answer text <p>DWP reviewed and updated its national guidance to staff on managing customer declarations of intention to attempt suicide or self-harm in November 2016. This was part of a programme of regular reviews we undertake to ensure guidance is meeting the need for staff and customers. The guidance requires jobcentres to hold local plans that identify the approach to take, local contacts and support and to review and revise these local plans regularly to ensure information is accurate and appropriate.</p><p> </p><p>A further regular review is currently taking place to ensure our policies and guidance remain current. Any changes identified as a result will be applied to guidance later this year.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-03-07T17:26:05.967Zmore like thismore than 2018-03-07T17:26:05.967Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4212
unstar this property label Biography information for Debbie Abrahams more like this