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1680339
star this property registered interest false more like this
star this property date less than 2024-01-08more like thismore than 2024-01-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Access to Work Programme more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what impact the introduction of the online system for the determination of Access to Work applications has had on waiting times. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Sir Stephen Timms more like this
star this property uin 8289 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2024-01-11more like thismore than 2024-01-11
star this property answer text <p>The Access to Work team have introduced an improved online application service within the last quarter of 2023. Within the improved application there are more detailed questions on conditions and needs. It is envisioned that processing times may decrease due to the reduction in queries made on applications. We are still gathering data on the improved digital service for evaluation.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-01-11T11:57:54.897Zmore like thismore than 2024-01-11T11:57:54.897Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1587193
star this property registered interest false more like this
star this property date less than 2023-02-20more like thismore than 2023-02-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Asbestos: Regulation more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment the Government has made of the potential impact of the Retained EU Law (Revocation and Reform) Bill on the (a) ban on the use of asbestos in the UK and (b) Control of Asbestos Regulations 2012. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Sir Stephen Timms more like this
star this property uin 148528 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2023-02-23more like thismore than 2023-02-23
star this property answer text <p>With the introduction of the Retained EU Law (REUL) Bill, the Health and Safety Executive (HSE) remains focused on ensuring that regulatory frameworks maintain the United Kingdom’s high standards of health and safety protection and continue to reduce burdens for business.</p><p> </p><p>In Great Britain, the legislation which controls asbestos exposure risks in workplaces are the Control of Asbestos Regulations 2012 (CAR). These regulations are owned by the Health and Safety Executive.</p><p> </p><p>Under these regulations HSE requires dutyholders to assess whether asbestos is present in their buildings, what condition it’s in and whether it gives rise to a risk of exposure. The duty-holder must then draw up a plan to manage the risk associated with asbestos which, importantly, must include removal of the asbestos if it cannot be safely managed where it remains in place. In addition to this, dutyholders are legally required to remove asbestos containing materials before major refurbishment or demolition work can occur.</p><p> </p><p>Great Britain’s (GB) asbestos legacy remains a key issue and continuing to improve and build on the evidence base around safe management and disposal of asbestos is fundamental. However, concerns remain that moving to a fixed deadline for removal would increase the opportunity for exposure. This is difficult to support where the current risk of exposure is very low and asbestos can be managed safely in situ until planned refurbishment works.</p><p> </p><p>Our standards of health and safety protections are among the highest in the world. HSE will continue to review its retained EU Law to seek opportunities to reduce business burdens and promote growth whilst maintaining the United Kingdom’s high standards of health and safety.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2023-02-23T11:12:28.68Zmore like thismore than 2023-02-23T11:12:28.68Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1545953
star this property registered interest false more like this
star this property date less than 2022-11-28more like thismore than 2022-11-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Bereavement Support Payment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether he plans to uprate the value of the Bereavement Support payment which was introduced at its current level in 2017; and if he will make a statement. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Sir Stephen Timms more like this
star this property uin 97407 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2022-12-01more like thismore than 2022-12-01
star this property answer text <p>The rate of Bereavement Support Payment is reviewed on a discretionary basis as part of the annual uprating process. Following this year’s review, Bereavement Support Payment will stay at the current rate. This means that claimants on the standard rate will continue to receive a first payment of £2,500 and 18 monthly payments of £100, and those on the higher rate will receive £3,500 followed by 18 monthly payments of £350. <br> <br> Bereavement Support Payment is intended to provide working people with short-term financial support following the death of a spouse or civil partner, to help towards the additional costs associated with a death. It is not means-tested unlike income replacement benefits such as Universal Credit, which we are increasing in line with inflation to protect the least well-off. Families needing extra financial support are protected by this welfare safety net.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2022-12-01T16:51:31.673Zmore like thismore than 2022-12-01T16:51:31.673Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1220387
star this property registered interest false more like this
star this property date less than 2020-07-02more like thismore than 2020-07-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Chemicals: Regulation more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the preparedness of the Chemical Regulation Division of the Health and Safety Executive in the event that the UK leaves the EU without a deal; and if she will make a statement. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Stephen Timms more like this
star this property uin 68273 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2020-07-07more like thismore than 2020-07-07
star this property answer text <p>The Department for Work and Pensions makes regular assessments on the readiness of projects under its EU Transition Programme. Regardless of the circumstances, the Health and Safety Executive will be ready with an independent regulatory regime for the approval and use of chemicals for the end of the transition period on 31 December 2020.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2020-07-07T16:28:21.957Zmore like thismore than 2020-07-07T16:28:21.957Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1639279
star this property registered interest false more like this
star this property date less than 2023-05-22more like thismore than 2023-05-22
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Child Maintenance Service: Complaints more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the waiting time for the Independent Case Examiner to commence an investigation of a complaint relating to the Child Maintenance Service was as of 22 May 2023; and if he will make a statement. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Sir Stephen Timms more like this
star this property uin 186000 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2023-05-25more like thismore than 2023-05-25
star this property answer text <p>The ICE process has several stages. Once a case has been accepted, ICE will attempt to resolve it without a full evidence gather. If a resolution cannot be brokered, the case awaits allocation to an investigator who will judge, once the evidence is available, whether an attempt to settle without a full investigation is appropriate. If this is not appropriate, or if settlement action cannot be agreed with the complainant, a full investigation is conducted.</p><p> </p><p>The rate at which complaints can be allocated to an investigator depends on a number of factors, including the volume and complexity of complaints received, as well as available investigative resource.</p><p> </p><p>Post-Covid, ICE has seen an increased number of referrals accompanied by an increase in the number of cases it has accepted. In the year April 2021 to March 2022, there was a 17% increase in the number of complaints being referred to ICE and a 68% increase in the number of complaints being accepted for examination, compared to the previous reporting year. In 2022-23 ICE received and accepted broadly similar volumes of cases referred and accepted.</p><p> </p><p>The average time taken, as of 23 May 2023, from complaint receipt to allocation to an investigator (based on all current live cases being investigated) is 71 weeks for CMS cases.</p><p> </p><p>The ICE office is continuously reviewing its processes and operating model to improve productivity and reduce the length of time investigations take to be concluded, without compromising quality. Since 1 April 2022, the ICE office has recruited an additional 18 investigators who will become increasingly productive as they consolidate initial training. A further 5 staff are due to join the team from July. Additional resource will be focused on CMS work.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2023-05-25T13:51:50.273Zmore like thismore than 2023-05-25T13:51:50.273Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1659442
star this property registered interest false more like this
star this property date less than 2023-09-11more like thismore than 2023-09-11
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Child Support Collection (Domestic Abuse) Act 2023 more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, on what date will the Child Support Collection Act 2023 enter into force. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Sir Stephen Timms more like this
star this property uin 198582 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2023-09-14more like thismore than 2023-09-14
star this property answer text <p>Preventing domestic abuse within CMS remains a key priority for the department and we want to work at pace to tackle it. The Child Support Collection (Domestic Abuse) Act 2023 requires secondary legislation before it can come into force. We will engage widely with stakeholders and other government departments to ensure the changes made are right.</p><p> </p><p>The department has already commenced a single caseworker pilot where there are cases of Domestic Abuse within CMS. The evaluation of this pilot will take place early next year. We have also implemented mandatory training for all CMS staff in how to respond to cases of domestic abuse and rolled out a complex needs toolkit which provides caseworkers with clear steps to follow where there are cases involving domestic abuse.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2023-09-14T16:21:16.56Zmore like thismore than 2023-09-14T16:21:16.56Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1218238
star this property registered interest false more like this
star this property date less than 2020-06-26more like thismore than 2020-06-26
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Carbon Emissions more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what plans she has to implement the recommendations of the Committee on Climate Change report, Reducing UK emissions Progress Report to Parliament, published in June 2020 by making all her (a) Department's buildings and (b) vehicle fleets zero-carbon in the long-term; and if she will make a statement. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Stephen Timms more like this
star this property uin 65086 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2020-07-01more like thismore than 2020-07-01
star this property answer text <p>DWP has performed well in reducing its carbon emissions to date. DWP recently submitted its annual Greening Government Commitments (GGC) return for 2019/20. Whilst we await final confirmation from DEFRA, our analysis shows that we have exceeded our carbon targets for 2019/20.</p><p> </p><p>COVID-19 has delayed confirmation by DEFRA of the 2025 GGC targets. When these targets are received our view forward will be clearer, however in the meantime we are developing the Estates Carbon Management Plan, which makes reference to the Government’s Clean Growth Strategy, as well as the UK’s commitment to Net Zero Carbon by 2050 and the UKGBC’s Net Zero Carbon Framework. The plan includes recommendations to:</p><p> </p><p>- Improve the operational performance of our estate;</p><p>- Invest in our estate to improve energy efficiency;</p><p>- Ensure we lease highly energy efficient buildings;</p><p>- Ensure that energy efficiency standards are adhered to when we refurbish or fit out buildings.</p><p> </p><p>The Department is committed to supporting the Ultra-Low Emission Vehicle (ULEV) targets of 25% of its fleet to be electric vehicles (EV) by 2022 and 100% by 2030. Prior to COVID-19, plans were in place to start implementation this year. We are now reviewing the impact of COVID-19 on our plans.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2020-07-01T17:00:35.327Zmore like thismore than 2020-07-01T17:00:35.327Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1678660
star this property registered interest false more like this
star this property date less than 2023-12-18more like thismore than 2023-12-18
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Electronic Government more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to page 15 of the Fourth Special Report of the Work and Pensions Committee of Session 2021-22 on Disability employment gap: Government Response to the Committee’s Second Report of Session 2021–22, HC 866, published on 22 November 2021, when he expects delivery of a fully digital customer service to be complete. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Sir Stephen Timms more like this
star this property uin 7242 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2024-01-08more like thismore than 2024-01-08
star this property answer text <p>People are currently able to apply online for Access to Work grants. Some types of grants may be claimed online. We anticipate by April 2024 that a fully digital service will be available, with applicants able to claim for all types of grants.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-01-08T17:24:13.66Zmore like thismore than 2024-01-08T17:24:13.66Z
star this property answering member
4513
unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this
1605717
star this property registered interest false more like this
star this property date less than 2023-03-20more like thismore than 2023-03-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many calls to his Department were (a) received and (b) answered by service area in each of the last five years; and what the average wait time for such calls was in each such area in each such year. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Sir Stephen Timms more like this
star this property uin 169179 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2023-03-23more like thismore than 2023-03-23
star this property answer text <p>DWP plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance is frequently reviewed, and where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator of percentage of calls answered.</p><p> </p><p>The data below shows how many calls were (a) received, (b) answered and (c) average speed of answer for each service area in each of the last five years. CFCD data is only available for the last 2 years.</p><p> </p><p><strong> </strong></p><table><tbody><tr><td><p><strong>Financial Year</strong></p></td><td><p><strong>Service Area</strong></p></td><td><p><strong>Calls Offered</strong></p></td><td><p><strong>Calls Answered</strong></p></td><td><p><strong>Average Speed of Answer</strong> <strong>hh:mm:ss</strong></p></td></tr><tr><td><p>2022-2023</p></td><td><p>CFCD</p></td><td><p>2,181,364</p></td><td><p>1,870,726</p></td><td><p>0:06:37</p></td></tr><tr><td><p>2022-2023</p></td><td><p>CMG</p></td><td><p>1,969,296</p></td><td><p>1,579,458</p></td><td><p>0:14:09</p></td></tr><tr><td><p>2022-2023</p></td><td><p>Disability Services</p></td><td><p>8,031,706</p></td><td><p>5,916,291</p></td><td><p>0:18:47</p></td></tr><tr><td><p>2022-2023</p></td><td><p>Retirement Services</p></td><td><p>9,563,255</p></td><td><p>8,065,542</p></td><td><p>0:06:22</p></td></tr><tr><td><p>2022-2023</p></td><td><p>Universal Credit</p></td><td><p>15,583,662</p></td><td><p>14,504,606</p></td><td><p>0:03:00</p></td></tr><tr><td><p>2022-2023</p></td><td><p>Working Age</p></td><td><p>3,848,833</p></td><td><p>2,837,717</p></td><td><p>0:18:55</p></td></tr><tr><td colspan="5"><p><strong>Data above covers the period 1/4/22 – 19/3/23 representing the latest available data for the current financial year.</strong></p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>2021-2022</p></td><td><p>CFCD</p></td><td><p>2,266,123</p></td><td><p>2,044,015</p></td><td><p>0:04:32</p></td></tr><tr><td><p>2021-2022</p></td><td><p>CMG</p></td><td><p>1,853,670</p></td><td><p>1,403,894</p></td><td><p>0:17:06</p></td></tr><tr><td><p>2021-2022</p></td><td><p>Disability Services</p></td><td><p>7,788,882</p></td><td><p>5,883,066</p></td><td><p>0:17:45</p></td></tr><tr><td><p>2021-2022</p></td><td><p>Retirement Services</p></td><td><p>8,489,843</p></td><td><p>6,660,842</p></td><td><p>0:09:11</p></td></tr><tr><td><p>2021-2022</p></td><td><p>Universal Credit</p></td><td><p>18,406,628</p></td><td><p>16,100,254</p></td><td><p>0:05:08</p></td></tr><tr><td><p>2021-2022</p></td><td><p>Working Age</p></td><td><p>4,682,665</p></td><td><p>3,526,054</p></td><td><p>0:17:35</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>2020-2021</p></td><td><p>CMG</p></td><td><p>1,494,693</p></td><td><p>1,098,457</p></td><td><p>0:14:40</p></td></tr><tr><td><p>2020-2021</p></td><td><p>Disability Services</p></td><td><p>5,800,280</p></td><td><p>4,319,762</p></td><td><p>0:17:11</p></td></tr><tr><td><p>2020-2021</p></td><td><p>Retirement Services</p></td><td><p>7,053,720</p></td><td><p>5,440,280</p></td><td><p>0:08:43</p></td></tr><tr><td><p>2020-2021</p></td><td><p>Universal Credit</p></td><td><p>17,407,587</p></td><td><p>15,870,315</p></td><td><p>0:03:41</p></td></tr><tr><td><p>2020-2021</p></td><td><p>Working Age</p></td><td><p>5,151,549</p></td><td><p>3,884,057</p></td><td><p>0:16:55</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>2019-2020</p></td><td><p>CMG</p></td><td><p>3,464,411</p></td><td><p>2,750,564</p></td><td><p>0:08:53</p></td></tr><tr><td><p>2019-2020</p></td><td><p>Disability Services</p></td><td><p>7,703,309</p></td><td><p>6,154,284</p></td><td><p>0:09:58</p></td></tr><tr><td><p>2019-2020</p></td><td><p>Retirement Services</p></td><td><p>9,338,493</p></td><td><p>7,866,169</p></td><td><p>0:04:52</p></td></tr><tr><td><p>2019-2020</p></td><td><p>Universal Credit</p></td><td><p>18,588,061</p></td><td><p>16,290,226</p></td><td><p>0:04:45</p></td></tr><tr><td><p>2019-2020</p></td><td><p>Working Age</p></td><td><p>9,901,097</p></td><td><p>7,073,534</p></td><td><p>0:15:48</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>2018-2019</p></td><td><p>CMG</p></td><td><p>3,664,662</p></td><td><p>3,289,464</p></td><td><p>0:01:18</p></td></tr><tr><td><p>2018-2019</p></td><td><p>Disability Services</p></td><td><p>7,395,433</p></td><td><p>6,147,557</p></td><td><p>0:06:50</p></td></tr><tr><td><p>2018-2019</p></td><td><p>Retirement Services</p></td><td><p>9,567,951</p></td><td><p>8,496,762</p></td><td><p>0:03:06</p></td></tr><tr><td><p>2018-2019</p></td><td><p>Universal Credit</p></td><td><p>13,921,347</p></td><td><p>11,564,360</p></td><td><p>0:06:28</p></td></tr><tr><td><p>2018-2019</p></td><td><p>Working Age</p></td><td><p>17,032,506</p></td><td><p>12,699,993</p></td><td><p>0:11:49</p></td></tr></tbody></table><p><strong> </strong></p><p> </p><p> </p><table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td colspan="2"><p><strong>Debt Recovery Line</strong></p></td><td colspan="3"><p><strong>Debt PAY Line (Inc SERCO)</strong></p></td></tr><tr><td><p><strong>Year From - To</strong></p></td><td><p><strong>Offered</strong></p></td><td><p><strong>Answered</strong></p></td><td><p><strong>ASA</strong></p></td><td><p><strong>Offered</strong></p></td><td><p><strong>Answered</strong></p></td><td><p><strong>ASA</strong></p></td></tr><tr><td><p>Apr 2018 – Mar 2019</p></td><td><p>1511241</p></td><td><p>1319552</p></td><td><p>N/A</p></td><td><p>N/A</p></td><td><p>378723</p></td><td><p>N/A</p></td></tr><tr><td><p>Apr 2019 – Mar 2020</p></td><td><p>2185905</p></td><td><p>1493931</p></td><td><p>17:33</p></td><td><p>476005</p></td><td><p>423857</p></td><td><p>01:20</p></td></tr><tr><td><p>Apr 2020 – Mar 2021</p></td><td><p>1050818</p></td><td><p>833339</p></td><td><p>10:47</p></td><td><p>376987</p></td><td><p>354297</p></td><td><p>01:59</p></td></tr><tr><td><p>Apr 2021 – Mar 2022</p></td><td><p>1768821</p></td><td><p>1598025</p></td><td><p>05:13</p></td><td><p>823237</p></td><td><p>785246</p></td><td><p>01:45</p></td></tr><tr><td><p>Apr 2022 – Feb 2023</p></td><td><p>1604141</p></td><td><p>1390350</p></td><td><p>07:25</p></td><td><p>749320</p></td><td><p>705380</p></td><td><p>03:46</p></td></tr></tbody></table><p> </p><p> </p><p><strong>NBFH (National Benefit Fraud Hotline) – please note the line was shut down from April 20 to March 22 due to Covid. </strong></p><p><strong> </strong></p><p><strong>April 22 to March 23 (WC 13/03) - Internal DWP team. </strong></p><p>Average call waiting time: 6:13</p><p>Total calls received: 97,720</p><p>Total calls answered: 75,137</p><p> </p><p><strong>April 19 to 20 March 20 (Serco)</strong></p><p>Average call waiting time: 38s</p><p>Total calls received: 123,341</p><p>Total calls answered 116,774</p><p> </p><p><strong>Sept 18 to March 19 (Serco)</strong></p><p>Average call waiting time: 37s</p><p>Total calls received: 73,709</p><p>Total calls answered: 69,540</p><p> </p><p><strong>April 2018 to Sept 18 (Capita)</strong></p><p>Average call waiting time: 57s</p><p>Total calls received: 70,959</p><p>Total calls answered: 66,070</p><p> </p><p>Please note this information is derived from the Department’s management information designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
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less than 2023-03-23T17:55:41.417Zmore like thismore than 2023-03-23T17:55:41.417Z
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unstar this property label Biography information for Mims Davies remove filter
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unstar this property label Biography information for Sir Stephen Timms more like this
1403354
star this property registered interest false more like this
star this property date less than 2022-01-17more like thismore than 2022-01-17
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Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Employment more like this
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star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 January 2022 to Question 98884, on Employment, whether it is her policy to include the self-employed in the calculation of the total number of people in employment; and what comparative estimate she has made of the total number of people in employment when calculated (a) with and (b) without the number of self-employed (i) as of 17 January 2022 and (ii) before the covid-19 outbreak. more like this
star this property tabling member constituency East Ham remove filter
star this property tabling member printed
Stephen Timms more like this
star this property uin 105340 more like this
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star this property is ministerial correction false more like this
star this property date of answer less than 2022-01-20more like thismore than 2022-01-20
star this property answer text <p>The answer of 11 January 2022 to question <a href="https://questions-statements.parliament.uk/written-questions/detail/2022-01-06/98884" target="_blank">98884</a> referred to the payroll employment measure of people in work.</p><p> </p><p>The payroll employment measure is the timeliest labour market measure of people in work, derived from Real Time Information employers submit to the Pay As You Earn (PAYE) system. Further explanation of this measure is available at: <a href="https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandemployeetypes/methodologies/comparisonoflabourmarketdatasources" target="_blank">Comparison of labour market data sources - Office for National Statistics (ons.gov.uk)</a></p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2022-01-20T11:50:08.497Zmore like thismore than 2022-01-20T11:50:08.497Z
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unstar this property label Biography information for Mims Davies remove filter
star this property tabling member
163
unstar this property label Biography information for Sir Stephen Timms more like this