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100280
unstar this property registered interest false more like this
star this property date less than 2014-10-21more like thismore than 2014-10-21
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 5 September 2014 to Question 207159, whether his Department has any recourse to sanction (a) Atos and (b) Capita in the event that individuals have to wait longer than 16 weeks by the autumn. more like this
star this property tabling member constituency North Ayrshire and Arran more like this
star this property tabling member printed
Katy Clark more like this
star this property uin 211339 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-10-28more like thismore than 2014-10-28
unstar this property answer text <p /> <p>There is a commitment in place that by the end of the year we expect no one to be waiting for a Personal Independence Payment assessment for longer than 16 weeks.</p><p> </p><p>Appropriate contractual provisions are in place support the achievement of this commitment.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-10-28T17:11:30.7693272Zmore like thismore than 2014-10-28T17:11:30.7693272Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
1590
unstar this property label Biography information for Katy Clark more like this
100762
unstar this property registered interest false more like this
star this property date less than 2014-10-23more like thismore than 2014-10-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what average length of time his Department took to process a personal independence payment from (a) a motor neurone disease sufferer and (b) another disabled person since the introduction. more like this
star this property tabling member constituency Leicester West more like this
star this property tabling member printed
Liz Kendall more like this
star this property uin 211729 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-10-28more like thismore than 2014-10-28
unstar this property answer text <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property grouped question UIN 211677 more like this
star this property question first answered
less than 2014-10-28T14:04:45.6034117Zmore like thismore than 2014-10-28T14:04:45.6034117Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
4026
unstar this property label Biography information for Liz Kendall more like this
100770
unstar this property registered interest false more like this
star this property date less than 2014-10-23more like thismore than 2014-10-23
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if he will include data on the average length of time taken to process personal independence payment claims in his Department's next quarterly statistics release. more like this
star this property tabling member constituency Stockton North more like this
star this property tabling member printed
Alex Cunningham more like this
star this property uin 211677 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-10-28more like thismore than 2014-10-28
unstar this property answer text <p /> <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property grouped question UIN 211729 more like this
star this property question first answered
less than 2014-10-28T14:04:45.4374656Zmore like thismore than 2014-10-28T14:04:45.4374656Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
4122
unstar this property label Biography information for Alex Cunningham more like this
101498
unstar this property registered interest false more like this
star this property date less than 2014-10-28more like thismore than 2014-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether information about how disabled people can make an application to personal independence payment by email or letter is included in all correspondence and publicity about this benefit. more like this
star this property tabling member constituency Stretford and Urmston more like this
star this property tabling member printed
Kate Green more like this
star this property uin 212162 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-04more like thismore than 2014-11-04
unstar this property answer text <p /> <p>Details of how to claim Personal Independence Payment are included in the PIP leaflet and are also published on GOV.UK. There is not yet a secure facility to allow claims to be made by email but this is part of our future plans.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-11-04T15:13:34.2073899Zmore like thismore than 2014-11-04T15:13:34.2073899Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
4120
unstar this property label Biography information for Kate Green more like this
101500
unstar this property registered interest false more like this
star this property date less than 2014-10-28more like thismore than 2014-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many cases have been registered for personal independence payment in (a) Hackney North and Stoke Newington constituency, (b) the London Borough of Hackney, (c) London and (d) England to date. more like this
star this property tabling member constituency Hackney North and Stoke Newington more like this
star this property tabling member printed
Ms Diane Abbott more like this
star this property uin 212245 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-04more like thismore than 2014-11-04
unstar this property answer text <p>Such information as is available on personal independence payment cases registered below national level has been published and is available in the data tables which accompany the most recent release of statistics on 17 September: <a href="https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-july-2014" target="_blank">https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-july-2014</a></p><p> </p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-11-04T15:29:01.5842502Zmore like thismore than 2014-11-04T15:29:01.5842502Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
172
unstar this property label Biography information for Ms Diane Abbott more like this
101504
unstar this property registered interest false more like this
star this property date less than 2014-10-28more like thismore than 2014-10-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many personal independence claims in (a) Hackney North and Stoke Newington constituency, (b) Hackney local authority area, (c) London and (d) England have taken longer than 16 weeks to be awarded or declined. more like this
star this property tabling member constituency Hackney North and Stoke Newington more like this
star this property tabling member printed
Ms Diane Abbott more like this
star this property uin 212176 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-04more like thismore than 2014-11-04
unstar this property answer text <p /> <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-11-04T15:23:51.7784184Zmore like thismore than 2014-11-04T15:23:51.7784184Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
172
unstar this property label Biography information for Ms Diane Abbott more like this
1015478
unstar this property registered interest false more like this
star this property date less than 2018-11-27more like thismore than 2018-11-27
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will make it her policy to undertake a review of the application process for personal independence payments. more like this
star this property tabling member constituency Blackburn more like this
star this property tabling member printed
Kate Hollern more like this
star this property uin 196272 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-03more like thismore than 2018-12-03
unstar this property answer text <p>We are absolutely committed to improving the overall Personal Independence Payment (PIP) claimant experience as this is what claimants rightly expect and deserve. As part of that commitment, we constantly keep under review how we can improve the PIP application process. For example, this has been supported by the findings published in the PIP Claimant Research – Final Report, two independent reviews of PIP and recommendations from the Work and Pensions Select Committee.</p><p>Some of the key improvements we have made to the PIP application process:</p><ul><li>In April 2018 we increased our use of SMS text messages to better keep claimants updated about the progress of their claim</li><li>In April 2018 we launched a series of PIP videos to help claimants better navigate and understand the PIP claims process and the types of supporting evidence to send and;</li><li>In October 2016 (after the wave 1 fieldwork), we published a revised version of the PIP2 questionnaire where the language, style and tone of the form was simplified, and paragraphs were shortened to make it easier to understand and more focused for claimants to complete;</li></ul><p> </p><p>However, I recognise that there is more to do to improve the application process and that is why we are in the final stages of commissioning independent research to support further improvements to the PIP2 questionnaire. In addition to the independent research, the Department has gathered views, on video recording, from a range of stakeholders and representatives as well as from claimants and health professionals. These views have helped to inform the design of the live testing pilot which began on 29 November 2018, which will inform views on rolling out video recording more widely, in order to promote greater trust and transparency.</p>
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-12-03T17:19:35.417Zmore like thismore than 2018-12-03T17:19:35.417Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
4363
unstar this property label Biography information for Kate Hollern more like this
102010
unstar this property registered interest false more like this
star this property date less than 2014-10-30more like thismore than 2014-10-30
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 July 2014 to Question 203682, whether the Government has met its expectation that no-one is waiting longer than 26 weeks for a personal independence payment assessment. more like this
star this property tabling member constituency North Ayrshire and Arran more like this
star this property tabling member printed
Katy Clark more like this
star this property uin 212537 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-05more like thismore than 2014-11-05
unstar this property answer text <p /> <p>We are absolutely committed to improving performance and will continue to work to further reduce processing times and levels of work outstanding. Both providers have more than doubled the number of assessment reports they are returning to the Department since January, as shown in the official statistics published in September, and the number of decisions made has further increased over recent months.</p><p> </p><p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> more like this
star this property answering member constituency Forest of Dean more like this
star this property answering member printed Mr Mark Harper more like this
star this property question first answered
less than 2014-11-05T14:59:19.7221632Zmore like thismore than 2014-11-05T14:59:19.7221632Z
star this property answering member
1520
star this property label Biography information for Mr Mark Harper more like this
star this property tabling member
1590
unstar this property label Biography information for Katy Clark more like this
1020741
unstar this property registered interest false more like this
star this property date less than 2018-12-06more like thismore than 2018-12-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the effect on disabled claimants of personal independence payment (PIP) of the closure of the Atos PIP customer service email. more like this
star this property tabling member constituency Battersea more like this
star this property tabling member printed
Marsha De Cordova more like this
star this property uin 199923 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-11more like thismore than 2018-12-11
unstar this property answer text <p>A general email enquiry address is not currently available but work is underway to introduce a new online contact route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so. There are a range of contact routes currently available to claimants, including a free phone enquiry line, written enquiries by post or a range of alternative formats including braille, large print, text phone &amp; sign video to assist claimants within the claim process.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-12-11T15:41:19.047Zmore like thismore than 2018-12-11T15:41:19.047Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
4676
unstar this property label Biography information for Marsha De Cordova more like this
1020742
unstar this property registered interest false more like this
star this property date less than 2018-12-06more like thismore than 2018-12-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department has taken to ensure that disabled people have access to a customer service email address for personal independence payment assessments. more like this
star this property tabling member constituency Battersea more like this
star this property tabling member printed
Marsha De Cordova more like this
star this property uin 199924 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-12-11more like thismore than 2018-12-11
unstar this property answer text <p>A general email enquiry address is not currently available but work is underway to introduce a new online customer service route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2018-12-11T15:30:53.153Zmore like thismore than 2018-12-11T15:30:53.153Z
star this property answering member
4071
star this property label Biography information for Sarah Newton more like this
star this property tabling member
4676
unstar this property label Biography information for Marsha De Cordova more like this