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100280

	registered interest
	date	21/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 5 September 2014 to Question 207159, whether his Department has any recourse to sanction (a) Atos and (b) Capita in the event that individuals have to wait longer than 16 weeks by the autumn.
	tabling member constituency	North Ayrshire and Arran
	tabling member printed	Katy Clark
	uin	211339
	answer	answer is ministerial correction date of answer 28/10/2014 answer text <p /> <p>There is a commitment in place that by the end of the year we expect no one to be waiting for a Personal Independence Payment assessment for longer than 16 weeks.</p><p> </p><p>Appropriate contractual provisions are in place support the achievement of this commitment.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 28/10/2014 17:11:30 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	1590 label Biography information for Baroness Clark of Kilwinning

100762

	registered interest
	date	23/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what average length of time his Department took to process a personal independence payment from (a) a motor neurone disease sufferer and (b) another disabled person since the introduction.
	tabling member constituency	Leicester West
	tabling member printed	Liz Kendall
	uin	211729
	answer	answer is ministerial correction date of answer 28/10/2014 answer text <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 211677 question first answered 28/10/2014 14:04:45 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	4026 label Biography information for Liz Kendall

100770

	registered interest
	date	23/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if he will include data on the average length of time taken to process personal independence payment claims in his Department's next quarterly statistics release.
	tabling member constituency	Stockton North
	tabling member printed	Alex Cunningham
	uin	211677
	answer	answer is ministerial correction date of answer 28/10/2014 answer text <p /> <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 211729 question first answered 28/10/2014 14:04:45 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	4122 label Biography information for Alex Cunningham

101498

	registered interest
	date	28/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether information about how disabled people can make an application to personal independence payment by email or letter is included in all correspondence and publicity about this benefit.
	tabling member constituency	Stretford and Urmston
	tabling member printed	Kate Green
	uin	212162
	answer	answer is ministerial correction date of answer 04/11/2014 answer text <p /> <p>Details of how to claim Personal Independence Payment are included in the PIP leaflet and are also published on GOV.UK. There is not yet a secure facility to allow claims to be made by email but this is part of our future plans.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 04/11/2014 15:13:34 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	4120 label Biography information for Kate Green

101500

	registered interest
	date	28/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many cases have been registered for personal independence payment in (a) Hackney North and Stoke Newington constituency, (b) the London Borough of Hackney, (c) London and (d) England to date.
	tabling member constituency	Hackney North and Stoke Newington
	tabling member printed	Ms Diane Abbott
	uin	212245
	answer	answer is ministerial correction date of answer 04/11/2014 answer text <p>Such information as is available on personal independence payment cases registered below national level has been published and is available in the data tables which accompany the most recent release of statistics on 17 September: <a href="https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-july-2014" target="_blank">https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-july-2014</a></p><p> </p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 04/11/2014 15:29:01 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	172 label Biography information for Ms Diane Abbott

101504

	registered interest
	date	28/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many personal independence claims in (a) Hackney North and Stoke Newington constituency, (b) Hackney local authority area, (c) London and (d) England have taken longer than 16 weeks to be awarded or declined.
	tabling member constituency	Hackney North and Stoke Newington
	tabling member printed	Ms Diane Abbott
	uin	212176
	answer	answer is ministerial correction date of answer 04/11/2014 answer text <p /> <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 04/11/2014 15:23:51 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	172 label Biography information for Ms Diane Abbott

1015478

	registered interest
	date	27/11/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will make it her policy to undertake a review of the application process for personal independence payments.
	tabling member constituency	Blackburn
	tabling member printed	Kate Hollern
	uin	196272
	answer	answer is ministerial correction date of answer 03/12/2018 answer text <p>We are absolutely committed to improving the overall Personal Independence Payment (PIP) claimant experience as this is what claimants rightly expect and deserve. As part of that commitment, we constantly keep under review how we can improve the PIP application process. For example, this has been supported by the findings published in the PIP Claimant Research – Final Report, two independent reviews of PIP and recommendations from the Work and Pensions Select Committee.</p><p>Some of the key improvements we have made to the PIP application process:</p><ul><li>In April 2018 we increased our use of SMS text messages to better keep claimants updated about the progress of their claim</li><li>In April 2018 we launched a series of PIP videos to help claimants better navigate and understand the PIP claims process and the types of supporting evidence to send and;</li><li>In October 2016 (after the wave 1 fieldwork), we published a revised version of the PIP2 questionnaire where the language, style and tone of the form was simplified, and paragraphs were shortened to make it easier to understand and more focused for claimants to complete;</li></ul><p> </p><p>However, I recognise that there is more to do to improve the application process and that is why we are in the final stages of commissioning independent research to support further improvements to the PIP2 questionnaire. In addition to the independent research, the Department has gathered views, on video recording, from a range of stakeholders and representatives as well as from claimants and health professionals. These views have helped to inform the design of the live testing pilot which began on 29 November 2018, which will inform views on rolling out video recording more widely, in order to promote greater trust and transparency.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 03/12/2018 17:19:35 answering member 4071 label Biography information for Sarah Newton
	tabling member	4363 label Biography information for Kate Hollern

102010

	registered interest
	date	30/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 July 2014 to Question 203682, whether the Government has met its expectation that no-one is waiting longer than 26 weeks for a personal independence payment assessment.
	tabling member constituency	North Ayrshire and Arran
	tabling member printed	Katy Clark
	uin	212537
	answer	answer is ministerial correction date of answer 05/11/2014 answer text <p /> <p>We are absolutely committed to improving performance and will continue to work to further reduce processing times and levels of work outstanding. Both providers have more than doubled the number of assessment reports they are returning to the Department since January, as shown in the official statistics published in September, and the number of decisions made has further increased over recent months.</p><p> </p><p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of personal independence payment performance, improvement activity and the claimants’ experience. These statistics will be published when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 05/11/2014 14:59:19 answering member 1520 label Biography information for Mr Mark Harper
	tabling member	1590 label Biography information for Baroness Clark of Kilwinning

1020741

	registered interest
	date	06/12/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the effect on disabled claimants of personal independence payment (PIP) of the closure of the Atos PIP customer service email.
	tabling member constituency	Battersea
	tabling member printed	Marsha De Cordova
	uin	199923
	answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>A general email enquiry address is not currently available but work is underway to introduce a new online contact route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so. There are a range of contact routes currently available to claimants, including a free phone enquiry line, written enquiries by post or a range of alternative formats including braille, large print, text phone &amp; sign video to assist claimants within the claim process.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 11/12/2018 15:41:19 answering member 4071 label Biography information for Sarah Newton
	tabling member	4676 label Biography information for Marsha De Cordova

1020742

	registered interest
	date	06/12/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps her Department has taken to ensure that disabled people have access to a customer service email address for personal independence payment assessments.
	tabling member constituency	Battersea
	tabling member printed	Marsha De Cordova
	uin	199924
	answer	answer is ministerial correction date of answer 11/12/2018 answer text <p>A general email enquiry address is not currently available but work is underway to introduce a new online customer service route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 11/12/2018 15:30:53 answering member 4071 label Biography information for Sarah Newton
	tabling member	4676 label Biography information for Marsha De Cordova