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476481
unstar this property registered interest false more like this
unstar this property date less than 2016-03-15more like thismore than 2016-03-15
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Department for Transport more like this
star this property answering dept id 27 more like this
unstar this property answering dept short name Transport more like this
star this property answering dept sort name Transport more like this
unstar this property hansard heading Govia Thameslink Railway remove filter
star this property house id 2 more like this
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25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government, further to the Written Answer by Lord Ahmad of Wimbledon on 15 March (HL6698), how they intend to evaluate whether Govia Thameslink Railway has met its franchise commitment to "make improvements to passenger experience both on trains and at stations", and how in particular the effect on passengers of reduced ticket office hours will be evaluated; and whether they will invite interested parliamentarians to a meeting to discuss Govia Thameslink Railway's performance against its franchise commitments. more like this
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Lord Lucas more like this
star this property uin HL7057 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2016-03-22more like thismore than 2016-03-22
star this property answer text <p>There are a number of contractual obligations within Govia Thameslink Railway’s franchise agreement designed to improve the passenger experience both on trains and at stations and there are processes in place to monitor and review compliance with these obligations. To date, Govia Thameslink Railway have delivered over 60 of these obligations, which have included the extension of Oyster Pay as You Go and Contactless Payments to Gatwick Airport, increased overnight services to Luton Airport Parkway, the introduction of weekend and late evening services on the Moorgate branch, the staffing of an additional 25 stations from the first to last train and the issuing of tablets to customer facing staff to improve passenger information.</p><p> </p><p>A separate ticketless travel monitoring regime is in place which incentivises Govia Thameslink Railway to reduce ticketless travel and maximise the collection of passenger revenue. In relation to the noble Lord’s point about meeting interested parliamentarians to discuss GTR’s performance, I would direct him to contact the my Hon Friend, the Rail Minister’s (Claire Perry MP) office to arrange this as I’m sure she would be happy to meet.</p><p> </p>
star this property answering member printed Lord Ahmad of Wimbledon more like this
star this property question first answered
remove filter
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4210
star this property label Biography information for Lord Ahmad of Wimbledon more like this
star this property tabling member
1879
unstar this property label Biography information for Lord Lucas more like this