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<p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have
internet access and did claim online, and the majority of those said they found the
claim process overall to be straightforward. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey"
target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p>
</p><p>The Department is committed to making the application process for Universal
Credit as quick and easy as possible to ensure that claimants receive their award
at the earliest opportunity.</p><p> </p><p>Citizen’s Advice and Citizen’s Advice Scotland
have been delivering the ‘Help to Claim’ service since April 2019, supporting claimants
with making a new claim to Universal Credit. The Citizens Advice Help to Claim service
offers tailored, practical support to help people make a Universal Credit claim up
to receiving their first full correct payment on time, and is available online, on
the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>All
Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants
to access the internet. For those that are still unable to access or use digital services,
or are not able to travel, assistance to make and maintain their claim is available
via the Freephone Universal Credit helpline. In certain circumstances, a home visit
can be arranged to support a claimant in making and maintaining their claim</p>
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