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1013199
star this property registered interest false more like this
star this property date less than 2018-11-23more like thismore than 2018-11-23
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading House of Lords: Catering more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker whether House of Lords catering services are subject to food hygiene inspections by Westminster Health Authority; and if so, (1) what Food Hygiene Rating each Lords catering outlet achieved at their most recent inspection, and (2) whether outlets are required to display a Food Hygiene Rating Sticker. more like this
star this property tabling member printed
Lord Storey more like this
star this property uin HL11759 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-29more like thismore than 2018-11-29
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>As registered food premises, the House of Lords catering facilities are subject to inspections from Westminster City Council (WCC). At the last inspection in November 2017, the Environmental Health Officer from WCC Food Safety Team awarded the highest rating of 5 for all House of Lords catering outlets in the Palace of Westminster; Millbank House facilities were inspected in November 2016 and also received a 5 rating. It is a recommendation but not a legal requirement to display the food hygiene rating sticker. The House of Lords rating stickers are currently displayed in the River Restaurant and Millbank House Cafeteria.</p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2018-11-29T11:48:49.817Zmore like thismore than 2018-11-29T11:48:49.817Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
4238
unstar this property label Biography information for Lord Storey more like this
655757
star this property registered interest false more like this
star this property date less than 2016-12-09more like thismore than 2016-12-09
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading House of Lords: Emergencies more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker how many evacuation procedures have been carried out in the Palace of Westminster and other parts of the Lords estate in each of the last five years for which figures are available. more like this
star this property tabling member printed
Lord Storey more like this
star this property uin HL3999 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-12-21more like thismore than 2016-12-21
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The table below shows the evacuations from Lords parts of the Parliamentary Estate in the last five years.</p><p> </p><table><tbody><tr><td><p>Year</p></td><td><p>Evacuations due to false alarms</p></td><td><p>Evacuation drills</p></td></tr><tr><td><p>2012</p></td><td><p>Millbank House 6; Victoria Tower 1</p></td><td><p>Palace of Westminster 1; Millbank House 1; Fielden House 1; 6/7 Old Palace Yard 1</p></td></tr><tr><td><p>2013</p></td><td><p>Millbank House 5; Victoria Tower 1</p></td><td><p>Palace of Westminster 1; Millbank House 1; Fielden House 1; 6/7 Old Palace Yard 1</p></td></tr><tr><td><p>2014</p></td><td><p>Millbank House 1; Fielden House 3; 6/7 Old Palace Yard 1; Victoria Tower 2</p></td><td><p>Palace of Westminster 1; Millbank House 1; Fielden House 1</p></td></tr><tr><td><p>2015</p></td><td><p>Millbank House 3; Fielden House 3</p></td><td><p>Palace of Westminster 1; Millbank House 1; Fielden House 1</p></td></tr><tr><td><p>2016 (Jan – Nov)</p></td><td><p>Millbank House 8; Fielden House 10; 6/7 Old Palace Yard 1</p></td><td><p>Palace of Westminster 2; Millbank House 1; Fielden House 1</p></td></tr></tbody></table><p> </p>
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2016-12-21T12:42:07.743Zmore like thismore than 2016-12-21T12:42:07.743Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
4238
unstar this property label Biography information for Lord Storey more like this
769236
star this property registered interest false more like this
star this property date less than 2017-10-12more like thismore than 2017-10-12
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading House of Lords: Carpets more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker why the carpet has been removed from the Cholmondeley Room; whether it will be replaced; and if so, when. more like this
star this property tabling member printed
Lord Palmer more like this
star this property uin HL1970 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-10-25more like thismore than 2017-10-25
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The carpet in the Cholmondeley Terrace marquee was replaced with oak wooden flooring during the summer recess. This change was made alongside other improvements to the structure, including installing air conditioning and lining the roof space to improve insulation. These improvements were necessary to enhance the customer experience and reduce on-going repair costs.</p><p>The carpet in the Cholmondeley Room itself has not been altered.</p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2017-10-25T14:41:26.527Zmore like thismore than 2017-10-25T14:41:26.527Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
3192
unstar this property label Biography information for Lord Palmer more like this
891845
star this property registered interest false more like this
star this property date less than 2018-04-25more like thismore than 2018-04-25
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading Parliament: Telephone Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker what, if any, has been the annual saving to the two Houses of the outsourcing of the switchboard service; and how are the costs of that service apportioned between the two Houses. more like this
star this property tabling member printed
Lord Palmer more like this
star this property uin HL7286 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-05-10more like thismore than 2018-05-10
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The saving projected when the outsourced switchboard provider, 3C Ltd, changed to Capita PLC in May 2012 was £1.53m. The saving was projected over the course of 7 years, meaning that the average forecast annual saving was £218.57k. Saving over the full 7 year term is now forecast to be £1.88m, providing an average annual saving of £269.33k. The actual saving after 6 years has been £1.45m, with an average annual saving of £242.36k.</p><p>Until 31 March 2015, 20% of costs were apportioned to the House of Lords and 80% to the House of Commons. Since 1 April 2015, 30% of costs are apportioned to the House of Lords and 70% to the House of Commons.</p><p> </p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2018-05-10T11:41:49.743Zmore like thismore than 2018-05-10T11:41:49.743Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
3192
unstar this property label Biography information for Lord Palmer more like this
891846
star this property registered interest false more like this
star this property date less than 2018-04-25more like thismore than 2018-04-25
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading Parliament: Telephone Services more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker what has been the saving to the two Houses arising from the changes to the opening hours of the switchboard service that were introduced in February. more like this
star this property tabling member printed
Lord Palmer more like this
star this property uin HL7287 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-05-10more like thismore than 2018-05-10
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The changes made in 2017-18 to the service, including the changes in opening hours introduced in February 2018, have delivered a saving of £23.1k in the financial year 2017-18 and are forecast to deliver a saving of £124.3k in the financial year 2018-19.</p><p>The service changes included a change to the call answering Service Level Agreement from 90% of calls being answered in 10 seconds to 85% of calls being answered in 20 seconds, and a change of opening hours during sitting times and recesses, including closure on Sundays and UK Bank Holidays.  The change to the Service Level Agreement, of 85% of calls being answered in 20 seconds, remains a higher standard than the Service Level Agreements of many top companies renowned for delivering excellent service.</p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2018-05-10T11:42:54.887Zmore like thismore than 2018-05-10T11:42:54.887Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
3192
unstar this property label Biography information for Lord Palmer more like this
677431
star this property registered interest false more like this
star this property date less than 2017-01-23more like thismore than 2017-01-23
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading Parliament: Correspondence more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker how many items of correspondence were received in the Palace of Westminster in 2016; and of those, what proportion was received in the House of Lords. more like this
star this property tabling member printed
Lord Norton of Louth more like this
star this property uin HL4896 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-02-01more like thismore than 2017-02-01
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>In total, 1,652,317 items of mail were received in the Palace of Westminster in 2016. The Administration does not count which House each item goes to but estimates that approximately 30 per cent of these items were destined for the House of Lords. These figures do not include parcels, courier items or internal mail.</p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2017-02-01T12:00:57.937Zmore like thismore than 2017-02-01T12:00:57.937Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
3187
unstar this property label Biography information for Lord Norton of Louth more like this
819359
star this property registered interest false more like this
star this property date less than 2018-01-09more like thismore than 2018-01-09
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading Parliament: Correspondence more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker how many items of correspondence were received in the Palace of Westminster in 2017; and of those, what proportion was received in the House of Lords. more like this
star this property tabling member printed
Lord Norton of Louth more like this
star this property uin HL4561 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-01-15more like thismore than 2018-01-15
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>In total, 1,633,770 items of mail were received in the Palace of Westminster in 2017. The Administration does not count which House each item goes to but estimates that approximately 30 per cent of these items were destined for the House of Lords. These figures do not include parcels, courier items or internal mail.</p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2018-01-15T14:57:52.39Zmore like thismore than 2018-01-15T14:57:52.39Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
3187
unstar this property label Biography information for Lord Norton of Louth more like this
792444
star this property registered interest false more like this
star this property date less than 2017-11-20more like thismore than 2017-11-20
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading House of Lords: Game more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker whether the House of Lords' catering service will increase the amount of game meat on offer during Great British Game Week. more like this
star this property tabling member printed
Lord Mancroft more like this
star this property uin HL3387 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-12-04more like thismore than 2017-12-04
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The House of Lords Catering and Retail Services (CRS) did not increase the amount of game meat on offer during Great British Game Week (20-26 November 2017). While CRS often looks to tie in with such promotions, it did not do so on this occasion; this opportunity will be considered for next year.</p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2017-12-04T14:32:06.463Zmore like thismore than 2017-12-04T14:32:06.463Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
1833
unstar this property label Biography information for Lord Mancroft more like this
947605
star this property registered interest false more like this
star this property date less than 2018-07-24more like thismore than 2018-07-24
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading Parliament: ICT more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker when he expects the sharing of contact information between Outlook and other applications on parliamentary mobile devices to resume; and whether he is aware of any other large organisations which have similar restrictions on the sharing of contact information between applications in this way. more like this
star this property tabling member printed
Lord Lucas more like this
star this property uin HL9873 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-08-01more like thismore than 2018-08-01
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf. The issue relates to a new security feature introduced as part of Apple’s iOS update, which affected the sharing of contact information between the Outlook app and other apps on Apple devices. The Parliamentary Digital Service is currently working with Microsoft to introduce a fix for this which meets Parliament’s security requirements to ensure that parliamentary data are held securely, and in particular to ensure that access to data through non-parliamentary apps does not compromise security. Once they have a revised fix from Microsoft it will be tested and then if viable released to users. Parliament’s approach towards the management of and access to its data is common to that followed in many organisations.</p> more like this
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2018-08-01T12:27:23.127Zmore like thismore than 2018-08-01T12:27:23.127Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
1879
unstar this property label Biography information for Lord Lucas more like this
709507
star this property registered interest false more like this
star this property date less than 2017-03-08more like thismore than 2017-03-08
star this property answering body
The Senior Deputy Speaker more like this
star this property answering dept id 204 more like this
unstar this property answering dept short name
star this property answering dept sort name Senior Deputy Speaker (HoL) more like this
star this property hansard heading Peers: ICT more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask the Senior Deputy Speaker what arrangements for IT training have been made for Members of the House in the last three years; and how that training is accessed. more like this
star this property tabling member printed
Lord Laird more like this
star this property uin HL5914 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2017-03-20more like thismore than 2017-03-20
star this property answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>Previously Parliamentary ICT, and now the Digital Service, has provided IT training and coaching for Members. Training is provided on request and can be accessed via the Support Desk, Drop-in Centre, Digital Support Online and Head of Member Services. More specifically, to enhance the service for Members, since October 2015 the Digital Service has employed an IT coach with a primary focus on House of Lords Members.</p><p>Over the course of the last year, the Digital Service received and acted upon 92 requests for training from House of Lords Members.</p><p>Since the Digital Service was created, it has recruited 13 User Engagement Officers and Leads, and appointed a third party training contract, to ensure sufficient end-user training and coaching is offered and available for the rollout of new and updated member services, including Microsoft Office 365 and Skype for Business. The Digital Service is also planning on recruiting additional staff to strengthen the facilitation and delivery of IT coaching to customers.</p>
star this property answering member printed Lord Laming more like this
star this property question first answered
less than 2017-03-20T15:18:06.843Zmore like thismore than 2017-03-20T15:18:06.843Z
star this property answering member
2079
star this property label Biography information for Lord Laming remove filter
star this property tabling member
2479
unstar this property label Biography information for Lord Laird more like this