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42638

	registered interest
	date	11/03/2014
	answering body	Attorney General
	answering dept id	88
	answering dept short name
	answering dept sort name
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Attorney General's Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
	tabling member printed	Lord Mendelsohn
	uin	HL5907
	answer	answer is ministerial correction date of answer 28/03/2014 answer text <p>The Treasury Solicitor's Department (TSol), which provides legal services to a number of government departments and bodies, conducted an annual client satisfaction survey in January 2014 The outcome of the survey was reported to the TSol Board and is one of the measures agreed with TSol by HM Treasury.</p><p>The Crown Prosecution Service (CPS) are conducting a survey of victims of crime who had received the revised victim communication and liaison scheme which is currently being piloted by three CPS Areas. The survey is still ongoing but will feed into the evaluation of the pilots later this year.</p><p>There have been no other external customer, user or satisfaction surveys conducted by the Law Officers' Departments during the past 12 months.</p><p> </p> answering member printed Lord Wallace of Tankerness question first answered 28/03/2014 12:00:00 answering member 630 label Biography information for Lord Wallace of Tankerness
	tabling member	4286 label Biography information for Lord Mendelsohn

44562

	registered interest
	date	24/03/2014
	answering body	Attorney General
	answering dept id	88
	answering dept short name	Attorney General
	answering dept sort name	Attorney General
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Attorney General's Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
	tabling member printed	Lord Mendelsohn
	uin	HL6219
	answer	answer is ministerial correction date of answer 07/04/2014 answer text <p>The Attorney General's Office (AGO) does not have a cost overrun established by the management board above which it merits a budget being tabled at departmental Executive Board. No overruns have been reported to the AGO Executive Board in the last 12 months.</p> answering member printed Lord Wallace of Tankerness question first answered 07/04/2014 12:00:00 answering member 630 label Biography information for Lord Wallace of Tankerness
	tabling member	4286 label Biography information for Lord Mendelsohn

41712

	registered interest
	date	05/03/2014
	answering body	Cabinet Office
	answering dept id	53
	answering dept short name
	answering dept sort name
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Cabinet Office in his role as Accounting Officer; and what are their job titles.
	tabling member printed	Lord Mendelsohn
	uin	HL5803
	answer	answer is ministerial correction date of answer 10/03/2014 answer text <p> </p><p>Information on staffing within the Cabinet Office is published regularly in our organograms. The most recent includes information from 30 September. It is available here: http://data.gov.uk/organogram/cabinet-office. </p><p> </p><p>The Permanent Secretary of the Cabinet Office in his role as Accounting Officer is currently supported by 10 staff working in his own Private Office and the Financial Management Team.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 10/03/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
	tabling member	4286 label Biography information for Lord Mendelsohn

42639

	registered interest
	date	11/03/2014
	answering body	Cabinet Office
	answering dept id	53
	answering dept short name
	answering dept sort name
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Cabinet Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
	tabling member printed	Lord Mendelsohn
	uin	HL5908
	answer	answer is ministerial correction date of answer 18/03/2014 answer text <p> </p><p>The Cabinet Office uses a range of tools and methodologies to evaluate customer feedback on products and services provided by our agencies. Results are not reported systematically to the Cabinet Office Board.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 18/03/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
	tabling member	4286 label Biography information for Lord Mendelsohn

44563

	registered interest
	date	24/03/2014
	answering body	Cabinet Office
	answering dept id	53
	answering dept short name	Cabinet Office
	answering dept sort name	Cabinet Office
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Cabinet Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
	tabling member printed	Lord Mendelsohn
	uin	HL6220
	answer	answer is ministerial correction date of answer 01/04/2014 answer text <p> </p><p>The Cabinet Office Board and the Executive Management Committee review the department's financial position on a regular basis.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 01/04/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
	tabling member	4286 label Biography information for Lord Mendelsohn

41717

	registered interest
	date	06/03/2014
	answering body	Department for Education
	answering dept id	60
	answering dept short name
	answering dept sort name
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many staff are currently employed for more than 50 per cent of their working week to support the Permanent Secretary of the Department for Education in his role as Accounting Officer; and what are their job titles.
	tabling member printed	Lord Mendelsohn
	uin	HL5808
	answer	answer is ministerial correction date of answer 19/03/2014 answer text <p>A large proportion of the staff who work in the Department for Education support the Permanent Secretary in his role as Accounting Officer.</p><p>The information requested about those who do so for more than 50% of their working week is not readily available and could only be obtained at disproportionate cost.</p> answering member printed Lord Nash question first answered 19/03/2014 12:00:00 answering member 4270 label Biography information for Lord Nash
	tabling member	4286 label Biography information for Lord Mendelsohn

43281

	registered interest
	date	17/03/2014
	answering body	Department for Education
	answering dept id	60
	answering dept short name	Education
	answering dept sort name	Education
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Education and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
	tabling member printed	Lord Mendelsohn
	uin	HL6034
	answer	answer is ministerial correction date of answer 27/03/2014 answer text <p>The Department for Education uses a range of feedback mechanisms across policy and delivery work to improve the experience of users and customers. Feedback is commissioned by the relevant teams; there is no central coordination of this activity. To collect details of this would incur disproportionate cost. The Department's management board considers papers covering the range of the Department's responsibilities, which reflect the results of the Department's feedback mechanisms.</p> answering member printed Lord Nash question first answered 27/03/2014 12:00:00 answering member 4270 label Biography information for Lord Nash
	tabling member	4286 label Biography information for Lord Mendelsohn

44879

	registered interest
	date	25/03/2014
	answering body	Department for Education
	answering dept id	60
	answering dept short name	Education
	answering dept sort name	Education
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Department for Education to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
	tabling member printed	Lord Mendelsohn
	uin	HL6282
	answer	answer is ministerial correction date of answer 03/04/2014 answer text <p>The Department for Education's financial position is reviewed every month by the Department's Management Committee.</p> answering member printed Lord Nash question first answered 03/04/2014 12:00:00 answering member 4270 label Biography information for Lord Nash
	tabling member	4286 label Biography information for Lord Mendelsohn

43282

	registered interest
	date	17/03/2014
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department of Energy and Climate Change and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
	tabling member printed	Lord Mendelsohn
	uin	HL6035
	answer	answer is ministerial correction date of answer 24/03/2014 answer text <p>The Department of Energy and Climate Change has conducted 15 quantitative customer, user and satisfaction surveys in the last 12 months, the details of which are appended below. The results of all these surveys have been, or will be, published on gov.uk/decc.</p><p> </p><p>The Department of Energy and Climate Change does not have any agencies which report to it.</p><p> </p><p>No surveys were commissioned by the DECC Executive Committee: surveys are managed within individual policy areas, programmes and projects, with results reported to relevant internal boards.</p><p> </p><table><tbody><tr><td><p>1. DECC Public Attitudes Tracker survey</p><p> </p></td><td><p>Quarterly waves</p></td></tr><tr><td><p>2. Quantitative research into public awareness, attitudes, and experience of Smart Meters</p><p> </p></td><td><p>Two waves</p></td></tr><tr><td><p>3. Smart Meters Early Learning Project Consumer Survey*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>4. DECC Community Energy Survey</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>5. Green Deal Supply Chain research</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>6. Non-Participants in GD Supply Chain</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>7. Green Deal Household Tracker</p><p> </p></td><td><p>Three waves</p></td></tr><tr><td><p>8. Green Deal assessments research</p><p> </p></td><td><p>Three waves</p></td></tr><tr><td><p>9. Green Deal assessments research: Wave 1 follow up</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>10. Green Deal customer journey research</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>11. Research to explore consumer response to the potential use of winter fuel payments to invest in energy efficiency home improvements</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>12. Questions on GfK Omnibus survey exploring ways to paying for energy saving home improvements*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>13. Questions on GfK Omnibus survey on Energy Performance Certificates and cash back incentives*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>14. Survey of applicants to the non-domestic Renewable Heat Incentive*</p><p> </p></td><td><p>One-off survey</p></td></tr><tr><td><p>15. Renewable Heat Premium Payment 2 evaluation*</p><p> </p></td><td><p>Two surveys of participating households.</p></td></tr></tbody></table><p><em>*Publication date to be confirmed.</em></p> answering member printed Baroness Verma question first answered 24/03/2014 12:00:00 answering member 3790 label Biography information for Baroness Verma
	tabling member	4286 label Biography information for Lord Mendelsohn

44880

	registered interest
	date	25/03/2014
	answering body	Department for Energy and Climate Change
	answering dept id	63
	answering dept short name	Energy and Climate Change
	answering dept sort name	Energy and Climate Change
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Department of Energy and Climate Change to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
	tabling member printed	Lord Mendelsohn
	uin	HL6283
	answer	answer is ministerial correction date of answer 27/03/2014 answer text <p>The departmental management board review the Department's expenditure forecasts against Parliamentary control totals. No cost over-runs have been forecast in the last 12 months.</p> answering member printed Baroness Verma question first answered 27/03/2014 12:00:00 answering member 3790 label Biography information for Baroness Verma
	tabling member	4286 label Biography information for Lord Mendelsohn