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1142669
star this property registered interest false more like this
star this property date less than 2019-07-02more like thismore than 2019-07-02
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Housing Benefit: Foster Care more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will take steps to ensure that the payment of housing benefit or the housing element of universal credit to foster carers does not adversely affect any other benefits they receive. more like this
unstar this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 284142 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-06more like thismore than 2019-09-06
star this property answer text <p>Foster Carer’s Allowance is disregarded in both Housing Benefit (HB) and Universal Credit (UC). The receipt of HB or Housing Element as part of their UC award does not adversely affect any other benefits that foster carers may receive.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-06T13:39:38.423Zmore like thismore than 2019-09-06T13:39:38.423Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
unstar this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1138285
star this property registered interest false more like this
star this property date less than 2019-07-10more like thismore than 2019-07-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Fraud more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government to what extent bona fide applicants for Universal Credit suffer penalties, if fraudulent applications are made in respect of them. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL17082 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-05more like thismore than 2019-09-05
star this property answer text <p>The Department takes the prevention of fraud extremely seriously. Part of its strategy includes ensuring Universal Credit transactions are secure, including tackling loopholes fraudsters may seek to exploit, which sadly can target some of our most vulnerable claimants.</p><p> </p><p>It is, however, important to recognise that the vast majority of advances on Universal Credit are legitimate and ensure those in need of financial support get the help they need during their transition to Universal Credit.</p><p> </p><p>All claims where fraud may have been committed are investigated. We are committed to the use of penalties such as prosecutions and tough financial penalties, where appropriate, to discourage this fraudulent behaviour. The Department considers all cases on their own merits and decisions are made on the strength of the evidence provided.</p><p> </p><p>Additionally, we have a dedicated team of investigators to address this issue, and are working with Social Media sites to shut down posts which promote this fraud. The Department also operates a policy of explicit consent to help reduce the risk of fraud by ensuring that our claimants’ data is kept safe from unscrupulous organisations and individuals.</p><p> </p><p>The Department is also raising awareness of this issue through a campaign being run on social media to remind people of the importance of safeguarding their identity. We have also been working to further improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff and guidance has been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department’s Counter-fraud team.</p>
star this property answering member printed Baroness Stedman-Scott more like this
star this property grouped question UIN HL17081 more like this
star this property question first answered
less than 2019-09-05T11:37:06.597Zmore like thismore than 2019-09-05T11:37:06.597Z
star this property answering member
4174
star this property label Biography information for Baroness Stedman-Scott more like this
unstar this property tabling member
2018
unstar this property label Biography information for Lord Hylton more like this
1138284
star this property registered interest false more like this
star this property date less than 2019-07-10more like thismore than 2019-07-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Fraud more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what steps they are taking to prevent fraudulent applications for Universal Credit, in particular for loans, other than issuing warnings about keeping personal details secret. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL17081 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-05more like thismore than 2019-09-05
star this property answer text <p>The Department takes the prevention of fraud extremely seriously. Part of its strategy includes ensuring Universal Credit transactions are secure, including tackling loopholes fraudsters may seek to exploit, which sadly can target some of our most vulnerable claimants.</p><p> </p><p>It is, however, important to recognise that the vast majority of advances on Universal Credit are legitimate and ensure those in need of financial support get the help they need during their transition to Universal Credit.</p><p> </p><p>All claims where fraud may have been committed are investigated. We are committed to the use of penalties such as prosecutions and tough financial penalties, where appropriate, to discourage this fraudulent behaviour. The Department considers all cases on their own merits and decisions are made on the strength of the evidence provided.</p><p> </p><p>Additionally, we have a dedicated team of investigators to address this issue, and are working with Social Media sites to shut down posts which promote this fraud. The Department also operates a policy of explicit consent to help reduce the risk of fraud by ensuring that our claimants’ data is kept safe from unscrupulous organisations and individuals.</p><p> </p><p>The Department is also raising awareness of this issue through a campaign being run on social media to remind people of the importance of safeguarding their identity. We have also been working to further improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff and guidance has been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department’s Counter-fraud team.</p>
star this property answering member printed Baroness Stedman-Scott more like this
star this property grouped question UIN HL17082 more like this
star this property question first answered
less than 2019-09-05T11:37:06.54Zmore like thismore than 2019-09-05T11:37:06.54Z
star this property answering member
4174
star this property label Biography information for Baroness Stedman-Scott more like this
unstar this property tabling member
2018
unstar this property label Biography information for Lord Hylton more like this
1139900
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Fraud more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 July 2019 to Question 275665 on universal credit: fraud, what steps her Department is taking to close a loophole in the online application process which enables people to make an application and claim an advance using another person’s information. more like this
unstar this property tabling member constituency Birmingham, Selly Oak more like this
star this property tabling member printed
Steve McCabe more like this
star this property uin 278345 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-05more like thismore than 2019-09-05
star this property answer text <p>The Department takes the prevention of fraud extremely seriously. Part of its strategy includes ensuring Universal Credit transactions are secure, including tackling loopholes fraudsters may seek to exploit, which sadly can target some of our most vulnerable claimants.</p><p>It is, however, important to recognise that the vast majority of advances on Universal Credit are legitimate and ensure those in need of financial support get the help they need during their transition to Universal Credit.</p><p>All claims where fraud may have been committed are investigated. We are committed to the use of penalties such as prosecutions and tough financial penalties, where appropriate, to discourage this fraudulent behaviour. The Department considers all cases on their own merits and decisions are made on the strength of the evidence provided.</p><p>Additionally, we have a dedicated team of investigators to address this issue, and are working with Social Media sites to shut down posts which promote this fraud. The Department also operates a policy of explicit consent to help reduce the risk of fraud by ensuring that our claimants’ data is kept safe from unscrupulous organisations and individuals.</p><p>The Department is also raising awareness of this issue through a campaign being run on social media to remind people of the importance of safeguarding their identity. We have also been working to further improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff and guidance has been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department’s Counter-fraud team.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-09-05T10:48:17.183Zmore like thismore than 2019-09-05T10:48:17.183Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
unstar this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1140594
star this property registered interest false more like this
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest response time was to answer universal credit freephone numbers; and how many complaints about telephone response times for those numbers have been made in the last six months for which figures are available. more like this
unstar this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
star this property uin 279395 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account, claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>For June 2019 the average speed of answer for a call to the Universal Credit helpline was 2 minutes 39 seconds. The longest response time was 55 minutes 33 seconds. In June we answered 1.2 million calls. The longest response time refers to a single caller and is not reflective of the experience of the majority of our customers.</p><p> </p><p>The average speed of answer measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p>The information requested about telephony complaints is not available in the format requested and doing so could only be provided at disproportionate cost. We do not capture data specifically on complaints about response times for answering the Universal Credit helpline.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-03T16:18:26.4Zmore like thismore than 2019-09-03T16:18:26.4Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
unstar this property tabling member
1548
unstar this property label Biography information for Jessica Morden more like this
1135490
star this property registered interest false more like this
star this property date less than 2019-06-28more like thismore than 2019-06-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 June 2019 to Question 268402, if she will place in the Library a copy of the dataset from which the median balance per debtor was calculated. more like this
unstar this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 270706 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>A copy of the relevant dataset* will be placed in the Library.</p><p> </p><p>In order to comply with the General Data Protection Regulations 2018, the dataset contains values only.</p><p> </p><p>The data set shows all balances held on our systems for the relevant period. It includes ‘minus’ figures, which reflect changes made as a result of successful appeals.</p><p> </p><p>The data does not include any Universal Credit overpayments. It includes debts accrued in a number of ways including Working Tax Credit and Child Tax Credit overpayments built up under HMRC as well as fraud and error overpayments.</p><p> </p><p>Working Tax Credit and Child Tax Credit were introduced in 2003, with some people then accruing debts over many years.</p><p> </p><p>We do not want people to face undue financial hardship as a result of repaying overpayments. If people do struggle, adjustments can be made and will be based on an individual’s circumstance.</p><p> </p><p>The overall maximum amount that can be deducted from a claimant’s Universal Credit each month to recover a benefit overpayment is an amount equal to 40% of their Universal Credit standard allowance.</p><p> </p><p>The vast majority of benefit payments are made correctly; this stock of debts equates to around 0.6% of current annual welfare expenditure. The legacy welfare system is complex in its structure and administration and in the way that qualifying conditions interact with each other. UC provides a single system of means-tested support for working-age households who are in or out of work and we expect this to reduce overpayments.</p><p> </p><p><strong> </strong></p><p><em>*The data provided has been sourced from internal management information and was not intended for public release. It should therefore not be compared to any other, similar data subsequently released by the Department.</em></p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-03T16:11:32.033Zmore like thismore than 2019-09-03T16:11:32.033Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
unstar this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1140598
star this property registered interest false more like this
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, when she plans to start the universal credit managed migration pilot. more like this
unstar this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
star this property uin 279396 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>The Department commenced the Move to Universal Credit pilot in the area served by Harrogate Jobcentre on 24 July 2019. Following the pilot, we will report back to Parliament on our progress and findings, and at that point, will determine the process for bringing forward further legislation to move claimants beyond the pilot phase.</p><p> </p><p>The regulations also allowed for people potentially eligible for Severe Disability Premium transitional awards to start receiving payments. Statistics published on 2 September 2019 show over 6,300 claims worth over £16 million have been paid.</p><p> </p><p>The Secretary of State delivered an Oral Statement to the House on 22 July 2019 to announce the commencement of the Universal Credit managed migration pilot (also known as the Move to Universal Credit pilot), which can be viewed here - <a href="https://hansard.parliament.uk/commons/2019-07-22/debates/8111667B-E194-41D6-9496-FE1E870225E6/UniversalCreditManagedMigration" target="_blank">https://hansard.parliament.uk/commons/2019-07-22/debates/8111667B-E194-41D6-9496-FE1E870225E6/UniversalCreditManagedMigration</a></p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-03T15:41:34.117Zmore like thismore than 2019-09-03T15:41:34.117Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
unstar this property tabling member
1548
unstar this property label Biography information for Jessica Morden more like this
1140016
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what plans they have to ensure that Universal Credit payments begin within a week of a person registering for that benefit. more like this
star this property tabling member printed
Lord Hylton more like this
star this property uin HL17251 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>Universal Credit payments are available on the first day of a claim in the form of an advance payment of benefit. Advances of up to 100 per cent of a claimant’s expected Universal Credit award are available from day one of their claim, if required. Advances are paid back over a maximum of 12 months and in the Autumn Budget 2018, we announced that from October 2021, the payback period for these advances will be extended further, to 16 months.</p><p> </p><p>This is just one of a number of measures the Department has put in place to support claimants during their first assessment period, such as removing waiting days and paying those claimants moving from Housing Benefit onto Universal Credit a two week ‘transitional housing payment’. We are also introducing a two-week run on for eligible claimants of Income Support, Jobseeker’s Allowance and Employment and Support Allowance from July 2020.</p> more like this
star this property answering member printed Baroness Stedman-Scott more like this
star this property question first answered
less than 2019-09-02T15:49:10.783Zmore like thismore than 2019-09-02T15:49:10.783Z
star this property answering member
4174
star this property label Biography information for Baroness Stedman-Scott more like this
unstar this property tabling member
2018
unstar this property label Biography information for Lord Hylton more like this
1139894
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 July 2019 to Question 275662, what provision her Department makes for claimants who do not have access to the internet and are unable to check how their award is calculated and a breakdown of what deductions are being made. more like this
unstar this property tabling member constituency Birmingham, Selly Oak more like this
star this property tabling member printed
Steve McCabe more like this
star this property uin 278343 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at:<a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. In exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p><p>The Work Coach or Case Manager supporting the claimant can inform them of how their award is calculated and the breakdown of their deductions and, where needed, can provide this in writing.</p><p> </p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-02T14:45:47.007Zmore like thismore than 2019-09-02T14:45:47.007Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
unstar this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1141070
star this property registered interest false more like this
star this property date remove maximum value filtermore like thismore than 2019-07-22
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Wales more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of people who have claimed universal credit in Wales in each year since its inception. more like this
unstar this property tabling member constituency Vale of Clwyd more like this
star this property tabling member printed
Chris Ruane more like this
star this property uin 280164 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>Statistics surrounding the volume of Universal Credit claims is routinely published and can be found on the Department’s Stat-Xplore service: <a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk</a>/. Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p /> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-09-02T14:36:29.483Zmore like thismore than 2019-09-02T14:36:29.483Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
unstar this property tabling member
534
unstar this property label Biography information for Chris Ruane more like this